Top 20 It help desk Jobs in State College, Pa

IT Support Services II-Help Desk
Courser —State College, PA
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Support Services II-Help Desk
Courser Employment Services LLC —State College, PA
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Helpdesk Support I
Mount Nittany Health —State College, PA
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
11d
IT Support Specialist
Penn State University —University Park, PA
- $49,188 - $71,340 a year
- Weekends as needed
- Hybrid work
- Background check
- Office
- Microsoft Office
- Paid holidays
- Health insurance
IT System Admin
ATC —Bellefonte, PA
- Contract
- Mid-level
- Office
- Windows
Undergraduate Information Technology Support
Penn State University —University Park, PA
- Part-time
- Background check
- Computer Science
- Pass drug screening
Helpdesk Specialist
ATC —Bellefonte, PA
- Contract
- Mid-level
- Office
- Windows
IT Support Staff - Part-Time (Student)
Penn State University —University Park, PA
- From $12.50 an hour
- Part-time
- Background check
- No experience needed
- Windows
Procurement Associate - Shared Services Help Desk
Penn State University —University Park, PA
- $40,608 - $58,836 a year
- Online Application
- Background check
- Research
- Office
- Paid holidays
- Health insurance
System Administrator
Software Technology Inc —Bellefonte, PA
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Part-Time ArtsIT Team Member
Penn State University —University Park, PA
- Part-time
- Background check
- Windows
- Microsoft Office
Manufacturing IT Support Engineer
Tata Consultancy Services —Blue Ball, PA
- $90,000 - $100,000 a year
- Computer Science
- Mid-level
- SQL
- Commuter assistance
- Health insurance
11d
Blue Band Support Staff
Penn State University —University Park, PA
- Part-time
- Background check
- Visual & Performing Arts
- Entry level
11d
A - 5/16 - 764156 - Technical Support Specialist -
FHR —Bellefonte, PA
- Mid-level
- Office
- Windows
Quick Apply

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Helpdesk Support I
Mount Nittany Health —State College, PA
Provides immediate telephone resolution to the end-users’ technical problems whenever possible. Works closely with Mount Nittany Health (MNH) users and…
11d
IT Support Services II-Help Desk
Courser —State College, PA
Strong communication skills, with the ability to explain technical concepts to non-technical users. Bachelor’s degree in Computer Science, Information…

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
8h

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IT Support Services II-Help Desk

Courser -
State College, PA

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Enterprise software
Incident management software
Customer support ticket management
Ticketing system technical support

Full Job Description

About Courser

Coursesr accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

IT Support Services II-Help Desk

We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.

Key Responsibilities:

Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.
Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
Manage user accounts, permissions, and access rights within various systems and applications.
Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.

Key Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3-5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
Strong communication skills, with the ability to explain technical concepts to non-technical users.

Preferred Experience:

Experience with ConnectWise.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
Knowledge of IT security practices and data protection regulations.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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it help desk jobs in state college, pa

IT Support Services II-Help Desk

IT Support Services II-Help Desk

Helpdesk Support I

IT Support Specialist

IT System Admin

Undergraduate Information Technology Support

Helpdesk Specialist

IT Support Staff - Part-Time (Student)

Procurement Associate - Shared Services Help Desk

System Administrator

Part-Time ArtsIT Team Member

Manufacturing IT Support Engineer

Blue Band Support Staff

A - 5/16 - 764156 - Technical Support Specialist -

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