Top 153 Automotive Jobs in Sturgis, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Masking / Sanding
Morgan Olson —Sturgis, MI
- Full-time
- Local
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Automotive Title Clerk
Auto Park Ford Sturgis —Sturgis, MI
- $20 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Automotive Mechanic
Bobilya Chrysler Dodge Jeep Ram —Coldwater, MI
- Up to $150,000 a year
- Full-time
- Clean driving record
- Mechanic experience
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Service Writer
Lippert —Howe, IN
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Sales
Auto Park Ford —Sturgis, MI
- $80,000 a year
- Full-time
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist
Brinkley RV LLC —Goshen, IN
- Mid-level
- Communication skills
- Time management
Final Finish Worker
Forest River, Inc. —Lagrange, IN
- Urgently hiring
- Manufacturing
- Entry level
Customer Experience Specialist
Auto Park Ford Sturgis —Sturgis, MI
- $15 - $20 an hour
- Full-time
- Dealership
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
Experienced Marine Service Manager
Confidential —Coldwater, MI
- $47,000 - $80,000 a year
- Full-time
- Dealership
- Customer service
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Account Representative
Superior Auto Inc —Kendallville, IN
- $14 - $15 an hour
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Fleet Maintenance Mechanic
Lignetics Inc. —White Pigeon, MI
- $25 - $35 an hour
- Full-time
- ASE Certification
- Background check
- Mechanic experience
- Paid holidays
- Dental insurance
Quick Apply
13d
A-Level Automotive Technician | Diagnostics | $40-$55/HR - 2326
Promotive —Centreville, MI
- $40 - $55 an hour
- Full-time
- Background check
- Customer service
- 5 years
- Paid training
- Paid holidays
Quick Apply
Parts and Rental Salesperson
TRULAND Equipment —Angola, IN
- Extended hours
- Office
- Forklift
- Residential
- Health savings account
- Paid holidays
Quick Apply
11d
Military Service - U.S. Air National Guard, Aerospace Ground Equipment
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- Mid-level
- Health insurance
Sales & Backup F&I - Ford
DeNooyer Automotive Family —Vicksburg, MI
- Weekends as needed
- Dealership
- Computer literacy
- Mid-level
Quick Apply
Estimator
Autobody USA —Sturgis, MI
- $25 - $30 an hour
- Full-time
- Mid-level
- 1 year
Quick Apply
Car Wash Attendant 713
WhiteWater Express Car Wash —Sturgis, MI
- $15 - $17 an hour
- Part-time
- Hospitality
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Rental & Asset Assistant
Carleton Equipment Corporation —Coldwater, MI
- $18 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- CDL
- Health insurance
- Dental insurance
Quick Apply
14d
Automotive Sales Manager
Auto Park Ford Sturgis —Sturgis, MI
- $90,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- Recruiting
Quick Apply

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

automotive jobs in sturgis, mi

Contact Center Team Lead (local only considered)

Masking / Sanding

Automotive Title Clerk

Automotive Mechanic

Service Writer

Sales

Customer Care Specialist

Final Finish Worker

Customer Experience Specialist

Experienced Marine Service Manager

Account Representative

Fleet Maintenance Mechanic

A-Level Automotive Technician | Diagnostics | $40-$55/HR - 2326

Parts and Rental Salesperson

Military Service - U.S. Air National Guard, Aerospace Ground Equipment

Sales & Backup F&I - Ford

Estimator

Car Wash Attendant 713

Rental & Asset Assistant

Automotive Sales Manager

I want to receive the latest job alert for automotive in sturgis, mi

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