Top 41 Passenger service supervisor Jobs in Sumner Wa

Passenger Service Supervisor
Worldwide Flight Services, Inc. —Seattle, WA
- $27 - $29 an hour
- Weekends as needed
- Bilingual
- Background check
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
Full time Airport Passenger Agent / Ramp Coordinator Job
EVA Airways —SeaTac, WA
- From $3,875 a month
- Urgently hiring
- Microsoft Excel
- Team management
- Children
- Health savings account
- Health insurance
Quick Apply
13d
Customer Service Supervisor- SEA Airport
PrimeFlight Aviation Services Inc —SeaTac, WA
- $24.46 an hour
- Weekends as needed
- Background check
- 18 years or older
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Marine Interdiction Agent
Customs and Border Protection —Washington State
- $76,745 - $142,199 a year
- Online Application
- Mid-level
- Doctor of Philosophy
- Travel
- Dental insurance
- 401(k)
Diesel Technician
Harlow's School Bus Service —Auburn, WA
- CDL B
- Writing skills
- CDL A
Quick Apply
Lost and Found Supervisor in SEA Airport
Hallmark Aviation Services —Seattle, WA
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
SHUTTLE PROGRAM MANAGER
Ace Parking —Tacoma, WA
- $39 - $41 an hour
- Weekends as needed
- Clean driving record
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
School Bus Driver
Chief Leschi School —Puyallup, WA
- $31.00 - $45.52 an hour
- Full-time
- CDL B
- School experience
- CPR Certification
Valet Lead (Full-Time)
Muckleshoot Casino Resort —Auburn, WA
- $19.27 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Public Transportation Driver Supervisor
Hopelink —Kent, WA
- $30 an hour
- Weekends as needed
- CPR Certification
- DOT physical examination
- Pass drug screening
- Paid training
- Wellness program
Quick Apply
Wheelchair Agent
G2 Secure Staff, LLC —SeaTac, WA
- $20.74 an hour
- 18 years or older
- Pass drug screening
- High school diploma or GED
SOUTHWEST AIRLINES CABIN CLEANER
HUNTLEIGH USA CORPORATION —Kent, WA
- $21.15 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- English
- Opportunities for advancement
Quick Apply
Ramp Service Manager on Duty
Worldwide Flight Services, Inc. —Seattle, WA
- $80,168.40 - $85,000.00 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Manager, Station Operations (SEA)
McGee Air Services —SeaTac, WA
- $80,169 - $119,747 a year
- Weekends as needed
- 18 years or older
- Management
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
1d
Interim Social Services Coordinator
The Salvation Army Northwest Division —Puyallup, WA
- $25 an hour
- Temporary
- Background check
- Computer literacy
- Mid-level
Cabin Cleaning Agent
G2 Secure Staff, LLC —SeaTac, WA
- $20.74 an hour
- Overtime
- Background check
- Hospitality
- 18 years or older
CHARTER SCREENER
HUNTLEIGH USA CORPORATION —Kent, WA
- $21.95 an hour
- Overtime
- Background check
- 18 years or older
- Customer service
- Paid training
- Opportunities for advancement
Quick Apply
8d
Wheelchair Agent
Menzies Aviation —SeaTac, WA
- $20.74 an hour
- Full-time
- 18 years or older
- Pass drug screening
- High school diploma or GED
Cabin Cleaning Agent
Menzies Aviation —SeaTac, WA
- $20.74 an hour
- Overtime
- Background check
- Hospitality
- 18 years or older
Bike Program Staff
City of Auburn, WA —Auburn, WA
- $17.13 - $22.48 an hour
- Email
- Background check
- Clean driving record
- Mid-level
- Paid sick time

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passenger service supervisor jobs near sumner wa

Passenger Service Supervisor

Worldwide Flight Services, Inc. -
Seattle, WA

Quick Apply

Job Details

Full-time
$27 - $29 an hour

Benefits

Paid training
Health savings account
Internal mobility program
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Airline check-in assistance
Customer communication
Staff supervision
Team supervision
Managing teams in a customer support role
Safety regulations
Passenger luggage management
High school diploma or GED
Driver's License
Aviation
Productivity software
Technical Proficiency
Managing air transportation teams

Full Job Description

FORMAL JOB DESCRIPTION (Internal)

Position Title: Passenger Service Supervisor
Department: Passenger Services
Employment Status: Full-Time
FLSA Classification: Exempt / Non-Exempt
Reports To: Passenger Service Manager / Station Manager
Location: Seattle-Tacoma International Airport (SEA)
Cost Center: TBD
Effective Date: TBD

Position Summary
The Passenger Service Supervisor is responsible for overseeing the daily operations of passenger service functions including check-in, boarding, baggage handling, and arrival processes. This role leads a team of frontline agents, ensures regulatory compliance, and serves as the primary point of escalation for customer and operational issues during assigned shifts.

Essential Functions and Responsibilities

Supervise passenger service agents across all phases of flight operations including check-in, boarding, baggage handling, and arrivals
Ensure full compliance with airline procedures, TSA regulations, and company safety protocols
Provide real-time coaching, guidance, and support to frontline agents to maintain established service standards
Resolve customer complaints and operational disruptions in a timely, professional, and solution-oriented manner
Coordinate with airline representatives, ramp teams, and other internal departments to ensure seamless flight operations
Monitor staffing levels and adjust agent assignments in response to flight schedule changes and operational demands
Complete all required shift logs, incident documentation, and operational reports accurately and on time
Support the training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate relevant updates, policy changes, and safety advisories
Foster a positive, productive, and team-oriented work environment

Minimum Qualifications

High School Diploma or GED required
Valid U.S. Driver's License
Minimum of 2 years of experience in passenger services or a customer-facing operational role
Minimum of 1 year of supervisory or lead experience in an operational environment
Strong verbal and written communication skills
Proficiency in Microsoft Office and airline operating systems
Must be able to obtain and maintain all required airport and airline security clearances
Availability to work varied shifts including nights, weekends, and holidays

Preferred Qualifications

Associate or Bachelor's degree in Aviation, Business, or a related field
Prior experience with a ground handling service provider
Familiarity with airline-specific policies, procedures, and systems
Experience managing irregular operations, customer escalations, or emergency response situations
Bilingual or multilingual proficiency

Physical Requirements

Ability to lift up to 70 lbs
Ability to stand, walk, and bend for extended periods
Ability to work in high-noise environments
Ability to work effectively under pressure and with minimal supervision

Schedule Requirements

Must be available for varied shifts including nights, weekends, and holidays

Compensation

Rate: TBD based on experience and station pay scale

REFINED JOB AD (External)

Lead the Experience. Own the Shift.
Passenger Service Supervisor — Seattle-Tacoma International Airport (SEA)

About WFS
Worldwide Flight Services is a global leader in aviation ground handling, operating across 164 airport locations in 18 countries on 5 continents. Our teams deliver exceptional service across cargo, passenger handling, ramp operations, and technical services every single day. We hold ourselves to the highest standard — and we are looking for leaders who do the same.

The Role
As a Passenger Service Supervisor, you will be the driving force behind every passenger interaction on your shift. From check-in to boarding to baggage and arrivals, you will lead your team with purpose, resolve challenges in real time, and ensure every flight departs and arrives with the level of service our airline partners and their passengers deserve.

What You Will Own

Supervising frontline agents across all passenger service touchpoints including check-in, boarding, baggage, and arrivals
Ensuring compliance with airline procedures, TSA regulations, and safety standards at all times
Coaching and developing your team on the floor to consistently meet and exceed service expectations
Resolving customer escalations and operational challenges with professionalism and efficiency
Coordinating with airline representatives, ramp teams, and other departments for seamless flight operations
Managing staffing levels and shift assignments in response to real-time operational needs
Leading pre-shift briefings and keeping your team informed, aligned, and motivated
Completing accurate shift logs, incident reports, and operational documentation

What We Are Looking For

High School Diploma or GED required; degree in Aviation or Business preferred
2 or more years of experience in passenger services or a customer-facing operational role
1 or more years of supervisory or lead experience in an operational setting
Strong communication skills and the ability to lead under pressure
Proficiency in Microsoft Office and airline operating systems
Ability to obtain and maintain all required airport and airline security clearances
Flexibility to work nights, weekends, and holidays
Bilingual skills are a plus

Why WFS

Daily pay access through the DailyPay app
On-the-spot recognition and rewards through Awardco
Medical benefits available for both full and part-time employees
Travel discounts, pet insurance, and exclusive employee perks
401k program and wellness initiatives
Real opportunity for internal growth and career mobility across our global network

WFS is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.

Pay: $27.00 - $29.00 per hour

Expected hours: No less than 32 per week

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

passenger service supervisor jobs in sumner wa

Passenger Service Supervisor

Full time Airport Passenger Agent / Ramp Coordinator Job

Customer Service Supervisor- SEA Airport

Marine Interdiction Agent

Diesel Technician

Lost and Found Supervisor in SEA Airport

SHUTTLE PROGRAM MANAGER

School Bus Driver

Valet Lead (Full-Time)

Public Transportation Driver Supervisor

Wheelchair Agent

SOUTHWEST AIRLINES CABIN CLEANER

Ramp Service Manager on Duty

Manager, Station Operations (SEA)

Interim Social Services Coordinator

Cabin Cleaning Agent

CHARTER SCREENER

Wheelchair Agent

Cabin Cleaning Agent

Bike Program Staff

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