Top 431 Guest service Jobs in Sylva Nc

SCC Agent Level 1
Harrah's Cherokee Casino and Resort —Cherokee, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
3d
Special Events and Promotions Coordinator Dual Property
Harrah's Cherokee Valley River Casino & Hotel —Cherokee, NC
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
2d
Hotel Front Desk Clerk
Harrah's Cherokee Casino Resort —Cherokee, NC
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Front Desk Receptionist
Comfort Inn Sylva at Cullowhee —Sylva, NC
- Up to $13.75 an hour
- Weekends as needed
- Basic math
- Hotel
- Ability to lift 50 pounds
- Paid time off
- Employee discount
Quick Apply
10d
Receptionist/Part-Time & PRN Positions
SYLVA OPERATIONS LLC —Sylva, NC
- Part-time
- Skilled nursing facility
- Computer literacy
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Hotel Front Desk Agent
NightStar Lodging —Sylva, NC
- $11.50 - $12.00 an hour
- Part-time
- Inventory management
- Hotel
- In-person
- Employee discount
Quick Apply
Server
Fuego —Waynesville, NC
- $700 - $1,500 a week
- Part-time
- In-person
- Ability to stand for extended periods
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Front Desk 7a-3p / 11p-7a
NightStar Lodging —Sylva, NC
- $11.50 - $11.75 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
12d
Room Attendant
Comfort Inn Sylva at Cullowhee —Sylva, NC
- From $13 an hour
- Part-time
- In person
- Experience working with individuals with disabilities
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Front Desk Concierge
OneSpaWorld —Cherokee, NC
- $17.00 - $20.68 an hour
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
Breakfast Attendant
NightStar Lodging —Sylva, NC
- $11.50 - $11.75 an hour
- Weekends as needed
- Basic math
- Presentation skills
- In-person
Quick Apply
12d
Houseman
Comfort Inn Sylva at Cullowhee —Sylva, NC
- Up to $13 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Vacation Rental / Airbnb House Cleaner – Companies & Individuals Welcome
Highlands Community Services LLC —Franklin, NC
- $15 - $20 an hour
- Part-time
- Driving
- In-person
- Entry level
Quick Apply
3d
Restaurant General Manager – Sylva, NC
Cook Out Restaurants —Sylva, NC
- $75,000 - $100,000 a year
- Holidays
- Mid-level
- Quick service & fast food restaurant
- Mentoring
- Health insurance
- Dental insurance
Breakfast Attendant
Comfort Inn Sylva at Cullowhee —Sylva, NC
- Up to $13.25 an hour
- Part-time
- Basic math
- Hotel
- Ability to lift 50 pounds
- Paid time off
- Employee discount
Quick Apply
10d
Host/Hostess
Huddle House —Sylva, NC
- Part-time
- High school diploma or GED
- Conflict management
- Cleaning
Quick Apply
Full Time Assistant Store Manager (Store 6712)
GameStop Inc —Sylva, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 6712)
GameStop Inc —Sylva, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Team Member
Taco Bell - Luihn VantEdge Partners —Sylva, NC
- $14 - $16 an hour
- Part-time
- Quick service & fast food restaurant
- 16+ years old
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Service Assistant (Food Runner/Busser) Smokehouse Coop
Harrahs Cherokee Casino Resort —Cherokee, NC
- 8 hour shift
- Basic math
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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SCC Agent Level 1

Harrah's Cherokee Casino and Resort -
Cherokee, NC

Apply Now

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Microsoft Excel
Microsoft Outlook
Phone communication
Copy machines
Employee relationship building
English
Windows
High school diploma or GED
Fax machines
Customer engagement
Conflict management
Organizational skills
Faxing
Office phone management
Time management

Full Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Service Connection Center Agent

DEPARTMENT: Marketing – Service Connection Center

REPORTS TO: Supervisor,Service Connection Center, DR Service Connection Center Agent

SUPERVISES: N/A

JOB SUMMARY:

This position* will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1:

Ø Receive all incoming phone calls and direct to the appropriate parties

Ø Dispatch internal calls for guests and employees

Ø Assist patrons by providing information about the property, the hotel, promotions, events, and direct mail offers

Ø Service/reviews customer complaints or inquiries in a positive and professional manner

Ø Make entertainment, special event, golf, and restaurant reservations

Ø Access CMS for event reservations, and other outlets as needed

Ø Coordinate with various team members to ensure guest’s needs are accommodated within time parameters and executed

Ø Receive and respond to guest inquiries through virtual messaging software (IVY)

Ø Receive hotel front desk calls, dispatch special requests, bell service, valet and other amenities and services for hotel guests

Ø Anticipate and provide for VIP guest needs in advance of request

Ø Explain the advantages of Caesars Rewards Card program and encourage use of Caesars Rewards Card

Ø Provide personalized service for casino players; know their preferences for services

Ø Identify/cultivate new and existing casino players through teleservices efforts

Ø Responsible for departmental, company, and brand performance standards

Ø Adhere to call standard metrics, including call scripting, average talk time, aux time, available time and hold time

Ø Proactive with incidents and issues ensuring resolution with employees and guests

Ø Informed about all property and brand events, initiatives, products, and services focused on and/or relating to casino players

Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--Level II:

Ø Assist phone patrons by providing information about the property, the hotel, promotions, events, direct mail offers and room rates and availability

Ø Access CMS for external hotel offers, event reservations, patron account, and other offers as needed

Ø Daily responsibility for external hotel administration, including preparing and communicating expected arrivals, billing, and other related reports

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--Level III:

Ø Monitor and respond to incoming virtual concierge messaging through IVY

Ø Reach out to guests based on varying criteria to book a reservation and increase play

Ø Collect and record valuable data for future reference in communication with guests and maintain a shared database

Ø Utilize sales techniques to create a sense of urgency to book guests

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED required

Ø Two years of customer service experience preferred

Ø Must demonstrate the following essential knowledge and skills:

Ø Excellent customer service, employee relations, and individual /teamwork skills

Ø Detail orientated, creative, artistic, motivated, and willing to work long hours

Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Ø Knowledge of CMS, LMS, Hot SOS is preferred

Ø Excellent phone, negotiation, organization, conflict resolution and time management skills

Ø Excellent oral and written communication skills

Ø Ability to handle multiple priorities in a fast-paced environment

Ø Ability to work independently

Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Ø Must be able to operate in stressful situations

Ø Must be able to attend to multiple tasks simultaneously

Ø Must be physically mobile with reasonable accommodations

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak, and understand English

Ø Must be able to lift up to 25 pounds and carry 5 pounds

Ø Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier

Ø Must be able to stoop, bend, reach, kneel, twist, and grip items

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Ø Must be able to work a flexible schedule including weekends, evenings, and holidays

* This position performs its duties and responsibilities on behalf of both Harrah’s Cherokee Casino & Resort and Harrah’s Cherokee Valley River

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 6.23.23

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

guest service jobs in sylva nc

SCC Agent Level 1

Special Events and Promotions Coordinator Dual Property

Hotel Front Desk Clerk

Front Desk Receptionist

Receptionist/Part-Time & PRN Positions

Hotel Front Desk Agent

Server

Front Desk 7a-3p / 11p-7a

Room Attendant

Front Desk Concierge

Breakfast Attendant

Houseman

Vacation Rental / Airbnb House Cleaner – Companies & Individuals Welcome

Restaurant General Manager – Sylva, NC

Breakfast Attendant

Host/Hostess

Full Time Assistant Store Manager (Store 6712)

Retail Keyholder (Store 6712)

Team Member

Service Assistant (Food Runner/Busser) Smokehouse Coop

I want to receive the latest job alert for guest service in sylva nc

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