Top 26 Operational analyst information technology Jobs in Syracuse, Ny

Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
6d
HRIS Data Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Hybrid work
- Mid-level
- 3 years
- SQL
13d
Business System Analyst
Oneida Health —Canastota, NY
- $32.00 - $41.60 an hour
- Full-time
- Research
- Mid-level
- Analysis skills
Logistics Management Analyst
Lockheed Martin Corporation —Liverpool, NY
- $54,200 - $107,985 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid jury duty
- Paid holidays
Programmer Analyst
Le Moyne College —Syracuse, NY
- $70,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
Program Finance Analyst
Lockheed Martin Corporation —Liverpool, NY
- $60,600 - $120,750 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid jury duty
- Paid holidays
Senior Business Analyst
Syracuse University —Syracuse, NY
- $65,000 - $95,000 a year
- Online Application
- Computer science
- Computer Science
- 5 years
PeopleSoft Application Developer
Syracuse University —Syracuse, NY
- $77,700 - $82,030 a year
- Online Application
- Computer science
- Computer Science
- Mid-level
1d
Manager of Academic Technology
Syracuse University —Syracuse, NY
- $78,000 - $80,000 a year
- Online Application
- 5 years
- Bachelor of Science
- Mid-level
Application Coordinator - HIS
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Administrative Clinical Coordinator
Le Moyne College —Syracuse, NY
- $62,354 - $63,400 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
11d
Senior Budget Analyst
Syracuse University —Syracuse, NY
- $88,000 - $100,000 a year
- Weekends as needed
- 3 years
- Finance
- Analysis skills
Sr. Licensing Analyst, GTM
Eaton —Syracuse, NY
- $86,000 - $126,000 a year
- Remote
- Background check
- Writing skills
- Analysis skills
- Retirement plan
SAP Over-the-Counter SD Manager
Shadow Consulting Group —Syracuse, NY
- $30.96 - $37.28 an hour
- Full-time
- Azure
- Office
- SQL
Quick Apply
Senior Depot Specialist
Saab —East Syracuse, NY
- $34.62 - $43.27 an hour
- Military
- Bachelor of Science
- Pass drug screening
- Paid holidays
- Disability insurance

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HRIS Data Analyst
SUNY Upstate Medical University —Syracuse, NY
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13d

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Operational Analyst - Information Technology

Solvay Bank -
Syracuse, NY

Quick Apply

Job Details

$23 - $27 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Information Technology team.

Operational Analyst – Information Technology

The Operational Analyst is an entry‑level role responsible for supporting daily technology operations within the Bank’s production environment. This role combines computer operations, first‑level help desk triage, and IT documentation maintenance. The ideal candidate is detail‑oriented, eager to learn, and comfortable working in a structured environment with established processes.

Qualified individuals will have a basic understanding of computer systems, networks and common business applications as well as the ability to learn banking systems, security requirements and operational processes. Strong attention to detail, ability to follow structured procedures, clear communications skills and a customer service mindset are required. Associates degree or technical certification preferred.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be submitted by 8/5/2026

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title: Reports To:

Operational Analyst – Information Technology VP, Information Technology Manager

POSITION SUMMARY:

The Operational Analyst is an entry level role responsible for supporting daily technology operations within the bank’s production environment. This role combines computer operations, first level help desk triage, and IT documentation maintenance. The ideal candidate is detail oriented, eager to learn, and comfortable working in a structured environment with established processes.

JOB RESPONSBILITIES:

Computer & Core Operations:

Monitor scheduled jobs and batch processing across core banking systems and supporting platforms
Perform routine system checks to ensure availability, accuracy, and timely completion of operational tasks
Identify and escalate exceptions, failed jobs, or system alerts according to established procedures
Maintain operational logs, runbooks, and daily checklists in alignment with audit and compliance standards

Help Desk Triage & User Support:

Serve as the first point of contact for internal employees requesting IT assistance
Perform initial troubleshooting for issues, access problems, and common banking application errors
Create and document tickets with clear details for escalation to support teams
Provide basic guidance on bank‑approved software, security practices, and access procedures

Documentation Review & Cleanup:

Review existing IT procedures, runbooks, and knowledge base articles for accuracy and completeness
Update documentation to reflect current systems, workflows, and compliance requirements
Standardize formatting and ensure alignment with bank documentation standards and audit expectations
Collaborate with senior IT staff to validate technical content and ensure consistency across departments
Other duties as assigned

QUALIFICATIONS:

Basic understanding of computer systems, networks, and common business applications
Strong attention to detail and ability to follow structured procedures
Clear communication skills and a customer‑service mindset
Ability to learn banking systems, security requirements, and operational processes

SKILLS:

Experience with IT ticketing systems (ServiceNow, ServiceDesk, Jira, etc.)
Exposure to batch‑processing or mainframe environments
Exposure to banking software (Fiserv, Finastra, FIS, etc.)
Familiarity with ITIL concepts or service‑management frameworks
Interest in automation, scripting, or process improvement

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required; associate degree or technical certification preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Non-Exempt 7-2026

Quick Apply

Refine Your Search

operational analyst information technology jobs in syracuse, ny

Operational Analyst - Information Technology

HRIS Data Analyst

Business System Analyst

Logistics Management Analyst

Programmer Analyst

Program Finance Analyst

Senior Business Analyst

PeopleSoft Application Developer

Manager of Academic Technology

Application Coordinator - HIS

Administrative Clinical Coordinator

Senior Budget Analyst

Sr. Licensing Analyst, GTM

SAP Over-the-Counter SD Manager

Senior Depot Specialist

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