Top 156 Contact center systems manager Jobs in Taylor, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
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Customer Service & Contact Center Manager
Fast Ramp —Georgetown, TX
- $60,000 - $90,000 a year
- Full-time
- 7 years
- Customer service
- In-person
- Paid holidays
- Health insurance
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8d
Recreation Center Supervisor
City of Round Rock, TX —Round Rock, TX
- $60,320 - $75,920 a year
- Weekends as needed
- Mid-level
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
5d
Project Superintendent
QPS Flint Construction —Texas
- From $175,000 a year
- Overtime
- Construction site
- 11+ years
- Bachelor's degree
- Health insurance
- 401(k)
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6d
Commissioning Operations Specialist
INNIO —Texas
- Construction site
- 5 years
- High school diploma or GED
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DATA CENTER REGIONAL MANAGER
MP NEXLEVEL LLC —Texas
- Remote
- Background check
- High school
- Customer service
- Employee stock purchase plan
- Paid holidays
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Inside Sales Representative- Texas
Infinite Pipeline —Texas
- $13.75 an hour
- Full-time
- Remote
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Health insurance
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Fiber Optics Manufacturing Technician
Randstad —Austin, TX
- $70,000 - $95,000 a year
- Overtime
- Management
- High school diploma or GED
- Supervising experience
- AD&D insurance
- Disability insurance
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4d
Hourly Case Manager
Health & Human Services Comm —Austin, TX
- $23.19 - $36.55 an hour
- Part-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Paid time off
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Workplace Health and Safety Specialist, Early Career – (2027) – West
Amazon.com Services LLC —Pflugerville, TX
- $27.98 - $33.41 an hour
- Weekends as needed
- Data analysis skills
- Ability to climb stairs
- Master's degree
- AD&D insurance
- Health insurance
8d
Project Manager, Operations & Logistics (Part-Time | Potential Full-Time)
Enza Solutions —Hutto, TX
- $20 - $30 an hour
- Part-time
- Hybrid work
- Google Workspace
- ERP systems
- Mid-level
- Opportunities for advancement
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Manager, Global People Solutions - Total Rewards
Visa U.S.A. Inc. —Austin, TX
- $105,000 - $168,500 a year
- Full-time
- Oracle
- Office
- 3 years
- Wellness program
- Health savings account
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8h
Security and Loss Prevention Specialist, NA
Amazon.com Services LLC —Pflugerville, TX
- $23.60 - $31.73 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
9d
Public Health Follow-Up Consultant
Dept of State Health Services —Austin, TX
- $4,263.16 - $5,521.16 a month
- Online Application
- Microsoft Outlook
- Customer service
- English
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Workforce Management Specialist
RoadVantage —Austin, TX
- Mid-level
- Analysis skills
- Continuous improvement
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Supervisor, Operations
DSV —Hutto, TX
- $80,000 a year
- Overtime
- Microsoft Excel
- Customer service
- Computer literacy
Sr. Technical Program Manager
eBay Inc. —Austin, TX
- $111,200 - $190,100 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid time off
- Parental leave
13d
Area Manager, Early Career (2027) - Texas
Amazon.com Services LLC - A57 —Pflugerville, TX
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Supervisor, RMA
DSV —Pflugerville, TX
- $80,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
Fleet Service Center Manager
Defender Supply —Austin, TX
- $85,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
- Paid training
- Paid holidays
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Contact Center Systems Manager

DaBella -
Austin, TX

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Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

contact center systems manager jobs in taylor, tx

Contact Center Systems Manager

Customer Service & Contact Center Manager

Recreation Center Supervisor

Project Superintendent

Commissioning Operations Specialist

DATA CENTER REGIONAL MANAGER

Inside Sales Representative- Texas

Fiber Optics Manufacturing Technician

Hourly Case Manager

Workplace Health and Safety Specialist, Early Career – (2027) – West

Project Manager, Operations & Logistics (Part-Time | Potential Full-Time)

Manager, Global People Solutions - Total Rewards

Security and Loss Prevention Specialist, NA

Public Health Follow-Up Consultant

Workforce Management Specialist

Supervisor, Operations

Sr. Technical Program Manager

Area Manager, Early Career (2027) - Texas

Supervisor, RMA

Fleet Service Center Manager

I want to receive the latest job alert for contact center systems manager in taylor, tx

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