Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.
Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.
Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.
Reporting to Servicing Leadership, this position is responsible for leading and developing the Default Servicing function and teams. This position manages the creation, organization and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards.
The role leads engagements and collaborates with cross-functional teams to implement efficient end-to-end default operations, driving innovation and optimizing workflows. The role is responsible for assessing methodologies that optimize recovery, reduce financial losses and enhance the overall borrower experience during the default process.
Additionally, this position fosters a culture of excellence, ensuring the highest levels of accuracy and security. This position requires an understanding of Default Servicing practices within the mortgage industry, coupled with effective leadership skills to grow and enhance the capabilities of the Default Servicing function.
Qualifications Include:
- Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
- 8+ years' experience in the mortgage servicing industry
- 5+ years' experience in Default Servicing Management roles required
- 5+ years’ experience managing people and leading teams
- In-depth knowledge of agency reporting requirements, claim filing, auditing of financial information and mortgage documents, including collateral
- Demonstratable experience successfully leading servicing-related projects and initiatives with cross-functional teams
- Analytical skills to distribute and allocate resources
- Depth of experience working in a fast-paced work environment
- Strong skills and experience in MS Word, Excel and PowerPoint
- Strong verbal and written communication skills
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
- Effective management skills to include talent selection, training, coaching, mentorship and performance management
- Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
- Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
- Collaborative and consultative work style
- Able to manage and lead change; agile; high learning agility
- Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
- Strong analytical skills coupled with sound judgement; strong problem solving abilities
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Strong project management skills with the ability to effectively lead matrix teams
- Strong attention to detail; strong quality and compliance orientation
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
- Self-directed; ability to proactively surface questions, opportunities, issues and concerns
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hiring range for this position is between $95,000.00 - $125,000.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify (https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.dhs.gov%2FE-Verify&data=05%7C02%7Cmcarcione%40faygroup.com%7C3cd0e67a88f74cc493cc08dcde54f808%7Cd61ef6b08efd4c02b6930e73c725846a%7C0%7C0%7C638629703723935092%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=p%2BGghqh23fRoXuCqwuMY7MajLRmcziHlYspYFUWdIYY%3D&reserved=0).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
