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The Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals. Manages the operations of the front-end operations to ensure all purchases are accurately recorded and that all front-end employees are well trained in shrink control and customer service. Works closely with Store Manager to execute the Annual Operating Plan and associated programs to deliver the desired sales and profit results. Recruits, trains and develops front end employees and other employees as assigned. The Assistant Store Manager ensures store adherence to all loss prevention procedures and performs Manager-on-duty functions, as well as any other duties or tasks required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise and coach employees in providing efficient and friendly service at the registers and throughout the store.
Responsible for addressing personnel and performance issues, including coaching, verbal and written warnings.
Consults with Store Manager and HR on next steps leading to progressive discipline and termination, when needed.
Ensure compliance of personnel policies and procedures.
Understand the mechanics of the Annual Operating Plan (AOP) and how the operations translate into the monthly Profit and Loss (P&L).
Assist in the Annual Operating Plan (AOP) budgeting process. Responsible for achievement of budgeted sales and profits and, managing shrinkage with a heavy emphasis on front-end process.
Participate in the annual inventory process including preparation and execution of inventory guidelines.
Responsible for training front end employees and other employees on required programs.
Assist the Store Manager in ensuring that all staff comply with the Companies policies, procedures, store SOPs; ensure that the facility is well maintained and is a safe environment for staff and customers.
Responsible for interviewing, hiring, orienting and training assigned employee group(s).
Provide floor employees with day-to-day direction to include schedules, outlining of store goals and sales and shrinkage targets, and the subsequent results and achievement of goals while performing the Manager-on-duty functions.
Plan in-store demonstrations including preparation and set-up of the demo cart/display, distribution of samples of product as per the merchandising program and insures that demonstrations utilize strong suggestive selling techniques.
Assist in overseeing the receiving of product, return of damaged or expired product and the proper and timely restocking of the shelves.
Responsible for maintaining merchandising programs within the store such as promotional ends, signage, and other company or market specific programs.
Communicate with store employees about all merchandising and marketing programs, assisting in overseeing the execution and respective follow-up reporting.
General operating procedures include:
Analyze monthly store reports to evaluate controllable expenses and overall store performance.
Address any variance to company standards with appropriate action plan, partnering with the Store Manager as needed.
Ensure proper scheduling of employee to meet business objectives.
Ensure all employees understand and can execute emergency operating procedures.
Accept special assignments as directed by Store Manager.
Adhere to, communicate, and fully support and enforce all policies, processes, and procedures of the Company.
Other duties and responsibilities as assigned or required.
SUPERVISION:
RELATIONSHIPS
Internal: The incumbent is required to interact with employees at all levels of responsibility throughout the company.
External: The incumbent is required to interact with all customers and service providers.
WORK ENVIRONMENT
Work is performed in a retail store setting, open to the public. While performing the duties of this job, exposure to outside weather conditions which can include inclement weather. The noise level in the work environment is usually moderate. Work is typically performed on a level surface however the use of a ladder or working on an elevated surface may be required as needed. Temperature varies throughout the store ranging from -10 to 85 degrees. Required to physically interact with customers.
MINIMUM QUALIFICATIONS
Minimum of four (4) years experience in a retail work environment required.
Must have at least two (2) years of management/supervisory experience.
Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends.
Must possess and demonstrate competency and proficiency with computer use and spreadsheet creation and usage, word processing, email, and internet software.
Must have cash handling experience.
Certifications/Training
Licenses
PREFERRED QUALIFICATIONS
Must possess strong planning and solid organizational skills.
Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus.
Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.
Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills.
Must maintain the adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy and efficient, and professional service.
Must maintain strong business awareness and an ability to review and interpret financial data.
Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays and/or weekends.
Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.
Education
PHYSICAL QUALIFICATIONS
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND: CONTINUOUSLY
WALK: CONTINUOUSLY
DRIVE VEHICLE: OCCASIONALLY
SIT: OCCASIONALLY
LIFT
1-10 lbs (Sedentary): CONTINUOUSLY
11-20 lbs (Light): CONTINUOUSLY
21-50 lbs (Medium): CONTINUOUSLY
51-100 lbs (Heavy): FREQUENTLY
Over 100 lbs (Very Heavy): OCCASIONALLY
CARRY
1-10 lbs (Sedentary): CONTINUOUSLY
11-20 lbs (Light): CONTINUOUSLY
21-50 lbs (Medium): CONTINUOUSLY
51-100 lbs (Heavy): FREQUENTLY
Over 100 lbs (Very Heavy): OCCASIONALLY
PUSH/PULL 1: FREQUENTLY
CLIMB/BALANCE 2: FREQUENTLY
STOOP/SQUAT: FREQUENTLY
KNEEL: OCCASIONALLY
BEND: FREQUENTLY
REACH ABOVE SHOULDER: FREQUENTLY
TWIST: FREQUENTLY
GRASP OBJECTS 3: CONTINUOUSLY
MANIPULATE OBJECTS 4: CONTINUOUSLY
MANUAL DEXTERITY 5:FREQUENTLY
1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
This role may also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
#LI-HH1
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$22 - $34
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
