Top 321 lead Jobs in three rivers, mi

Salesforce Expert and Customer Support Team Lead
Forensic Fluids Laboratories —Kalamazoo, MI
- $80,000 - $120,000 a year
- Full-time
- Background check
- Management
- Ability to walk for extended periods
- Health savings account
- Health insurance
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Front Desk Lead
Holiday Inn & Suites Kalamazoo West —Kalamazoo, MI
- From $15 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
10d
Lead Paint and Drywall Technician
JNE Homes LLC —Three Rivers, MI
- $27 - $32 an hour
- Full-time
- Management
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
13d
Team Lead
Team MJV —Three Rivers, MI
- $15 - $17 an hour
- Part-time
- Sanitation
- Entry level
- Commercial
- Paid training
- On-the-job training
Quick Apply
6d
LEAD SALES ASSOCIATE-PT
Dollar General —Three Rivers, MI
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
USPS Contract Hauler Operations Lead Supervisor
Clark Logic —Portage, MI
- From $30 an hour
- Weekends as needed
- Computer literacy
- CDL A
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Lead Purchasing Agent
MORryde —Elkhart, IN
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Subway Shift Leader/Manager (Bristol, Goshen, Middlebury)
Subway —Bristol, IN
- Part-time
- Sales
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Paid time off
Quick Apply
2nd Shift Welding Team Lead
MORryde —Elkhart, IN
- Full-time
- Background check
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
5d
Outside Sales Representative – Pre-Qualified Leads Provided
1-800 Hansons LLC —Kalamazoo, MI
- $150,000 - $450,000 a year
- Clean driving record
- Customer service
- Mid-level
- Paid training
Quick Apply
3d
Team Lead
Great Lakes Forest Products, Inc. —Bristol, IN
- From $19 an hour
- Full-time
- Spanish
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Automotive Lead Technician
Firestone Complete Auto Care —Kalamazoo, MI
- $22.90 - $43.51 an hour
- Full-time
- Customer service
- 5 years
- Writing skills
- Paid training
- Paid holidays
Program Lead - Occupational Therapy Assistant (COTA)
Powerback Rehabilitation —Portage, MI
- $69,000 - $77,000 a year
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Mid-level
- Relocation assistance
- Health insurance
Lead CNC Machinist
Remedy Intelligent Staffing - WI Professional —Kalamazoo, MI
- $27 - $36 an hour
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Team Leader- Fire Hose Technician
Fire Catt —Michigan
- $50,000 - $56,000 a year
- Full-time
- Background check
- DOT physical examination
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Landscape Maintenance Crew Leader
DJ's Landscape Management —Kalamazoo, MI
- $19 - $22 an hour
- Pass drug screening
- Mid-level
- Supervising experience
- Disability insurance
- Dental insurance
Quick Apply
9d
Lead Paint and Drywall Technician
JNE Homes LLC —Portage, MI
- $27 - $32 an hour
- Full-time
- Management
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
13d
Enhancement Crew Leader (Portage)
BrightView Landscapes —Portage, MI
- $18 - $21 an hour
- Full-time
- Background check
- Mid-level
- CDL
- Paid holidays
- Health insurance
Quick Apply
US Region Occupational Health Nurse Practitioner Lead
Yoh, A Day & Zimmermann Company —Kalamazoo, MI
- $63 - $90 an hour
- Contract
- Nursing
- Master's degree
- Clinic
- Health savings account
- Disability insurance
Quick Apply
3d
Outside Sales Representative – Pre-Qualified Leads Provided
1-800 Hansons LLC —Kalamazoo, MI
- $150,000 - $450,000 a year
- Full-time
- Hospitality
- Clean driving record
- Customer service
- Paid training
Quick Apply
2d

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lead jobs near three rivers, mi

Salesforce Expert and Customer Support Team Lead

Forensic Fluids Laboratories -
Kalamazoo, MI

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $120,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Sales support
Teamwork
Management
Salesforce
Small business experience
English
Software administration
Managing clients in a customer support role
Salesforce Cloud
Supervising experience
Bachelor's degree
Sales management systems proficiency
Project task coordination
Organizational skills
Leading team collaboration initiatives
Stocking
Customer support
Customer information system software
Training
Leadership
Editing

Full Job Description

Are you looking to play a critical role in improving people’s lives?

Do you want to join a company that is positively changing the drug testing of tomorrow?

Why FFL?

At Forensic Fluids Laboratories Inc., we provide fast, accurate drug testing results using the best technology available, done by professionally trained team members and backed by expert testimony.

Position Overview

This position is responsible for Administrating & Training for Salesforce and leading the customer support department to ensure that the department provides a high level of customer support to all customers.

Essential Responsibilities

1. Lead the Customer Support (CSR) department and train the Sales Support department. Set performance expectations and provide coaching necessary for team members to achieve those expectations.

2. Develop/review procedures and training materials for the department; train Sales, Sales Support, and others how to use Salesforce CRM.

3. Respond to customer concerns from particularly difficult customers and to those that have not been resolved by other members of the department, in a timely fashion (within 24 hours).

4. Support the department by answering phone calls and email questions from customers regarding drug testing results, specimen processing, and the drug testing process.

5. Must have expertise in Salesforce.

6. Ensure Customer Support maintains all customer profiles in Salesforce.

7. Enter new customers into LIMS system. Create LIMS profile and then maintain that profile to include changes in contact information, completion of training certifications, and other relevant information.

8. Use LIMS system to look up test results, enter customer orders, and train others to do the same.

9. Initiate incident reports when data entry or processing errors are discovered and provide the original copy of the report to the department involved and a copy to the Laboratory Director.

10. Have CSR sign up smaller house accounts and refer larger accounts to the appropriate sales representative.

11. Find a way to “archive” customers in Salesforce.

12. Promote new or additional services to new or established customers.

13. Always maintain HIPAA confidentiality.

14. Must be able to maintain standardized customer call metrics.

15. Train others on and regulate the FFL phone system.

Company and Team Responsibilities

We expect our employees to promote exceptional customer service and team work. We require a responsive, committed individual with the ability to answer telephone inquiries in a professional manner, assist with specimen processing, filling customer orders, stocking inventory and maintaining a clean work environment. Initiative should be demonstrated every day to ensure the organization runs efficiently and projects are completed within budget, based on required specifications and on schedule. NOTE: Time spent on team responsibilities will be dependent on workload for Essential Responsibilities.

Knowledge, Skills, and Qualifications

Bachelor’s Degree and ten (10) years or more of Salesforce use and administration. Customer support/Sales support experience and/or training. Previous administrative experience in a Sales and/or laboratory environment is preferred. Other required skills include the ability to work independently, manage time effectively, and exercise good judgment and initiative. Must have excellent interpersonal and organizational skills, and the ability to proactively solve problems, plan and coordinate projects, multitask and prioritize, and accurately proofread materials and communications. Knowledge of Microsoft Office software is desired.

Physical Requirements

Forensic Fluids Laboratories, as a drug testing laboratory, is a drug-free workplace. The ability to sit, stand, walk, stoop frequently, and perform repetitive motion is required. Essential job functions require the ability to focus for prolonged periods of time. Incumbent must wear protective clothing and safety equipment as appropriate. Frequently required to lift 20-40 pounds.

Is FFL the place for you? We would love to have you apply !

Pay: $80,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

This position is onsite in Kalamazoo, MI. Are you able to reliably commute daily or relocate to the area if offered the position?

Education:

Bachelor's (Required)

Experience:

Salesforce administration: 10 years (Required)
Customer support: 10 years (Required)
Laboratory : 4 years (Preferred)
Healthcare sales: 4 years (Preferred)
Leadership: 4 years (Required)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

lead jobs in three rivers, mi

Salesforce Expert and Customer Support Team Lead

Front Desk Lead

Lead Paint and Drywall Technician

Team Lead

LEAD SALES ASSOCIATE-PT

USPS Contract Hauler Operations Lead Supervisor

Lead Purchasing Agent

Subway Shift Leader/Manager (Bristol, Goshen, Middlebury)

2nd Shift Welding Team Lead

Outside Sales Representative – Pre-Qualified Leads Provided

Team Lead

Automotive Lead Technician

Program Lead - Occupational Therapy Assistant (COTA)

Lead CNC Machinist

Team Leader- Fire Hose Technician

Landscape Maintenance Crew Leader

Lead Paint and Drywall Technician

Enhancement Crew Leader (Portage)

US Region Occupational Health Nurse Practitioner Lead

Outside Sales Representative – Pre-Qualified Leads Provided

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