Turn your interest in technology into a career!
Do you enjoy troubleshooting, learning new technology, and helping people solve problems? Whether you're just entering the workforce, changing careers, or looking for a way to break into IT or telecommunications, Amplex is looking for a motivated Customer Support Representative to join our team.
You'll receive hands-on training while helping customers with internet, phone, and technology-related issues. Along the way, you'll build valuable technical skills, work alongside experienced team members, and gain real-world experience in the fast-growing telecommunications industry. If you're eager to learn, enjoy a challenge, and want a career with room to grow, we'd love to hear from you!
Your Role
- Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.
- Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
- Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
- Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
- Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
- Deliver an exceptional customer experience by providing timely, professional, and effective support.
- Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
- Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.
Schedule & Pay
- In office position, NO remote opportunity.
- Monday–Friday, 12pm-8pm *Please note: This position will follow a Monday–Friday, 9a–5p training schedule for the first 90 days.
- Starting pay: $19/hour, paid bi-weekly
Benefits (available after 90 days of employment):
- $250 sign on bonus after a successful 90 days of employment!
- Potential $1/hour salary increase after a successful 90 days of employment!
- Medical, dental, vision, life, and disability insurance
- Health savings account
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Free Amplex internet service (if in coverage area)
- Employee assistance program
- On-the-job training
- Work-life balance
Experience/Qualifications
- High school diploma or equivalent required.
- Proven experience in a help desk or technical support role is preferred.
- Knowledge of computer management and desktop support.
- Familiarity with computers, networks, and streaming services.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team.
- Experience using ticketing systems is a plus.
Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!
**We will not accept phone calls regarding application status.**
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you located within commuting distance to Luckey, OH?
- This position is NON remote. Are you comfortable working in an in-office setting?
- This position is a Monday-Friday, 12p-8p shift. Are you comfortable working the evening shift?
- This position will have a 90-day training schedule of Monday–Friday, 9a–5p before transitioning to the regular Monday-Friday, 12p-8p schedule. Are you able to meet this training requirement?
Work Location: In person
