Top 59 Help desk Jobs in Tonawanda, Ny

Technical Support Specialist
Mueller Reports —Tonawanda, NY
- $19 - $25 an hour
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
5d
Community Solutions Customer Service Rep (Buffalo, NY)
Spectrum —Buffalo, NY
- From $20 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid training
- Health insurance
8d
Digital Consultant
Ivoclar Vivadent Inc. —Amherst, NY
- $80,000 - $110,000 a year
- Mid-level
- Windows
- 3 years
Technical Services & Support Specialist
Employer Services Corporation —Amherst, NY
- $25.00 - $26.44 an hour
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
7d
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Information Technology (IT) Helpdesk Technician
FeedMore WNY Foundation, Inc. —Buffalo, NY
- $23 - $28 an hour
- Full-time
- Serving
- Google Workspace
- Windows
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Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
5d
Desktop Support
NTT DATA —Buffalo, NY
- $22 - $24 an hour
- Office
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
10d
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Entry Level Technician
Alternative Information Systems —Buffalo, NY
- $17 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
5d
IT Support Specialist (Level 1)
Alternative Information Systems —Buffalo, NY
- $45,000 - $50,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
4d
User Support Technician/Desktop Support
UB Associates —Buffalo, NY
- $65,000 - $70,000 a year
- Extended hours
- Classroom
- Mid-level
- Driver's License
Quick Apply
6d
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
IT Support Specialist
Bills Stadium and Events Company LLC —Orchard Park, NY
- $65,000 - $75,000 a year
- Extended hours
- Hospitality
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
IT Specialist (Buffalo)
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $53,000 - $60,000 a year
- School experience
- Google Workspace
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Maintenance Technical Support Call Analyst
Linde —Tonawanda, NY
- $63,375 - $92,950 a year
- Maintenance
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
Level II Technician
Copeland Technology Solutions —Amherst, NY
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
107 - IT Technician Specialist
COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC —Buffalo, NY
- $55,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Ability to climb stairs
Quick Apply

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help desk jobs near tonawanda, ny

Technical Support Specialist

Mueller Reports -
Tonawanda, NY

Quick Apply

Job Details

Full-time
$19 - $25 an hour
5 days ago

Benefits

Health savings account
Health insurance
401(k)
Flexible spending account
Paid time off
Life insurance

Qualifications

Microsoft Excel
Wireless networking
VLAN

Full Job Description

Company Overview:

Mueller Reports has been a national services provider for over 40 years. We are recognized by lenders and top insurance carriers for providing industry leading time service, quality, customer service and technology. Mueller takes pride in recruiting and training motivated individuals for either full or part time careers in the real estate reporting industry.

Job Description:

The purpose of the Technical Support Specialist is to provide first class client and user/help desk support for a 2000+ user, multi-site environment through tickets received via Jira ticketing system and phone. This position will primarily consist of help desk related tasks. Other responsibilities include hardware and software setup, installation, troubleshooting, maintenance and other network or systems level tasks.

This job is a technical position and a successful candidate should have a strong knowledge of computers, diagnostic and repair techniques, the ability to learn and apply technical knowledge in an agile, challenging work environment, and the ability to follow procedures and policies. This position reports directly to the Manager of IT Systems.

Shift: Full Time weekdays and weekend shifts

Location: Tonawanda, NY. Relocation is not provided. Potential remote hours available after initial on-premises training period.

Duties & Responsibilities:

Provide technical support for on-premises and remote employees, and customers via Jira ticketing system and telephone, including email, Teams chat and/or remote access
Meet SLAs to ensure timely issue resolution of tickets and follow-up with all clients
Properly coordinate and escalate unresolved issues to other support tiers
Troubleshoot Microsoft Windows 11 and occasionally MacOS
Troubleshoot mobile device issues (Apple and Android phones and tablets)
Diagnose and correct problems with computer software and hardware
Assist with servicing, upgrading, and deploying computer systems and peripherals
Create, update and document knowledgebase articles, procedures, and resolution steps
Network cabling, punch down, and crimping
Miscellaneous duties as assigned
Occasional weekend work and after hours are required

Required experience:

1+ years relevant IT or technical support experience
Strong written, typing and oral communication skills
Experience and proficiency with Microsoft Office products (Teams, Outlook, Excel, Word, etc.)
Basic knowledge of networking (DNS, DHCP, IP configuration, VLAN, wireless, etc.)
Be able to work independently as well as collaborate in a team environment

Preferred experience:

Office 365 administration
Experience with Windows 11, Windows Server 2025 and earlier and Active Directory.
Cloud Administration (Microsoft Azure)
Microsoft Group Policy and WSUS management.
Virtualization software (VMware, Hyper-V, Citrix)
Linux experience
Familiarity with JIRA helpdesk and/or Confluence or ticketing systems

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

401(k)
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off

Ability to Commute:

Tonawanda, NY 14150 (Required)

Ability to Relocate:

Tonawanda, NY 14150: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in tonawanda, ny

Technical Support Specialist

Community Solutions Customer Service Rep (Buffalo, NY)

Digital Consultant

Technical Services & Support Specialist

Help Desk Technician II

Information Technology (IT) Helpdesk Technician

Help Desk Support Technician

Desktop Support

Information Technology Support Specialist

Temporary IT Service Desk Technician

Entry Level Technician

IT Support Specialist (Level 1)

User Support Technician/Desktop Support

Help Desk L2 Tech In-Person Local to Buffalo, NY

IT Support Specialist

Help Desk L1 Tech In-Person Local to Buffalo, NY

IT Specialist (Buffalo)

Maintenance Technical Support Call Analyst

Level II Technician

107 - IT Technician Specialist

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