Top 2262 Supervisor, technical customer support Jobs in Tonawanda, Ny

Contact Center Supervisor
Northwest Bank —Buffalo, NY
- $63,300 - $75,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Manager Support Services
Kaleida Health —Buffalo, NY
- $85,911.54 - $118,108.09 a year
- Full-time
- Management
- Hospital
- Bachelor of Science
Quick Apply
2d
Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Customer Account Specialist
Astronics —East Aurora, NY
- $28 - $32 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Employee stock purchase plan
6d
Operations Manager Ambulatory - FT - Day Shift
Erie County Medical Center —Buffalo, NY
- $34.42 - $46.53 an hour
- Part-time
- OSHA
- Writing skills
- Mid-level
Supervisor, Technical Customer Support
Tesla —Buffalo, NY
- $72,000 - $199,800 a year
- Full-time
- Mid-level
- Organizational skills
- SharePoint
- Commuter assistance
- Health savings account
Office Supervisor
Pinnacle Community Services, Inc. —Niagara Falls, NY
- $27.47 an hour
- Full-time
- Inventory management
- Mid-level
- Office
- Mileage reimbursement
- Disability insurance
Quick Apply
2d
National Service Manager, USA
Armstrong Fluid Technology —North Tonawanda, NY
- $95,000 - $106,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
Quick Apply
RN Supervisor Weekend Warrior
Garden Gate Health Care Facility —Cheektowaga, NY
- $33 - $36 an hour
- Part-time
- Nursing
- Skilled nursing facility
- RN License
- Dental insurance
- Paid time off
Quick Apply
RN Supervisor
Garden Gate Health Care Facility —Cheektowaga, NY
- $34 - $38 an hour
- Part-time
- Nursing
- Skilled nursing facility
- RN License
- Dental insurance
- Paid time off
Quick Apply
Maintenance Engineering Supervisor
Pine Pharmaceuticals —Tonawanda, NY
- $90,000 - $125,000 a year
- Full-time
- 7 years
- Engineering
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
TECHNICIAN / SUPERVISOR FOR EXPRESS LANE - EXPERIENCE AUTO TECH BACKGROUND
Transitowne Automotive Group —West Seneca, NY
- $50,000 - $60,000 a year
- Full-time
- Dealership
- Mid-level
- Electrical experience
Quick Apply
8d
Technical Support Representative
Armstrong Fluid Technology —North Tonawanda, NY
- $69,000 - $91,000 a year
- Full-time
- Mid-level
- Product management
- Training & development
Quick Apply
8d
Residential Project Manager
Cortese Construction Services —Clarence, NY
- $65,000 - $85,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
7d
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
RN Unit Managers
Safire Rehabilitation of Northtowns LLC —Tonawanda, NY
- $50 an hour
- Full-time
- Skilled nursing facility
- RN License
- Writing skills
- Continuing education credits
- Health insurance
Quick Apply
8d
Project Manager
Singer Equipment Company —Tonawanda, NY
- $90,000 - $110,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Contract and Compliance Manager
National Vacuum Environmental Services Corp —Sanborn, NY
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Supervisor

Northwest Bank -
Buffalo, NY

Quick Apply

Job Details

Full-time
$63,300 - $75,000 a year

Qualifications

Customer communication

Full Job Description

NY0705 NY Region Business Office

Job Description

The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team.

The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and external customers. This position assists management with development, analysis, and implementation of training, and reward and recognition programs to help to assure that the level of customer service meets or exceeds customer expectations.

Essential Functions

Supervise department performance and ensure that the level of support meets or exceeds established service levels. Provide excellent customer service and demonstrate high level of listening skills
Provide real time management support within the Contact Center.
Provide daily direction and communication to Contact Center Specialists to ensure all client interactions are answered in a timely manner
Conduct weekly/ bi-weekly coaching sessions and monthly team meetings with team members designed to enhance their skills.
Complete quality reviews of written payoffs processed by the team.
Regularly reviews team members performance ensuring proper management of service levels and other performance standards are being met.
Contribute to the setting of goals and targets for the Contact Center.
Complete monthly call monitoring for all types of interactions to ensure consistency and compliance standards are met.
Provides support and collaboration with leadership team for innovations and continuously identify opportunities for operational, employee and customer improvement.
Provide real time management support within the Contact Center
Ensure all Contact Center Specialists have appropriate training and other resources to perform their jobs and complete trainings in a timely manner
Respond to and resolve employee matters expressed by team members
Provide on-the-floor support to Contact Center Specialists
Take escalated customer calls
Identify and resolve complex customer service issues impacting the Contact Center or clientscomplex customer service issues impacting the Contact Center or clients
Create and maintain a high-quality work environment
Address disciplinary and/or performance problems according to policy
Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their Contact Center Specialists
Create and maintain a high-quality work environment
Address disciplinary and/or performance problems according to policy
Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their teams are met
Ensure reduction of errors and minimize losses
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete other duties and special projects as requested by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree in Business, Finance or related subject or equivalent experience preferred

Work Experience

2 - 6 years Supervisory experience preferred or 3-5 years Customer service, contact center or relevant experience preferred

1 year banking experience preferred or 1 year technical background preferred

General Supervisory/Manager Knowledge, Skills, and Abilities

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Additional Knowledge, Skills and Abilities

Leadership and coaching techniques to build high performing teams

Knowledge of regulatory and compliance issues / standards

Knowledge of all technology and support systems

Knowledge of telephone operating system

The pay range for this position is generally $63,300 - $75,000 per year. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Benefits are also available.

#LI-HK1

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

supervisor, technical customer support jobs in tonawanda, ny

Contact Center Supervisor

Help Desk Manager

Manager Support Services

Assistant Guest Service Manager

Customer Account Specialist

Operations Manager Ambulatory - FT - Day Shift

Supervisor, Technical Customer Support

Office Supervisor

National Service Manager, USA

RN Supervisor Weekend Warrior

RN Supervisor

Maintenance Engineering Supervisor

TECHNICIAN / SUPERVISOR FOR EXPRESS LANE - EXPERIENCE AUTO TECH BACKGROUND

Technical Support Representative

Residential Project Manager

Network Engineer Manager (In-Office - Buffalo, NY)

IT Manager of Service & Support

RN Unit Managers

Project Manager

Contract and Compliance Manager

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