Top 34 It support Jobs in Tracy Ca

Cloud Services and Technical Support Manager
DeltaTRAK, Inc. —Modesto, CA
- $85,000 - $95,000 a year
- Full-time
- 7 years
- Bachelor's degree
- APIs
- Health insurance
- Dental insurance
Quick Apply
8d
Senior System Administrator (MSO)
General Dynamics Information Technology —Livermore, CA
- $111,155 - $150,385 a year
- Night shift
- Windows
- 8 years
- Travel
- Paid holidays
- 401(k) matching
IT Support Specialist
Raymond Handling Concepts Corp —Lathrop, CA
- $25 - $31 an hour
- Weekends as needed
- Writing skills
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Helpdesk Technician
Cape Inc Community Association for Pre-School Educ —Livermore, CA
- $30 - $35 an hour
- Part-time
- Bilingual
- Microsoft Word
- Clean driving record
- Paid sick time
Quick Apply
IT Support Engineer I, OTS
Amazon.com Services LLC —Tracy, CA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Union IT Service Tech
CBRE —Lathrop, CA
- $39.74 - $43.08 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Relocation assistance
- Health insurance
IT Technician I
GOLDEN WEST PACKAGING GROUP —Livermore, CA
- $21 - $23 an hour
- 8 hour shift
- Office
- Windows
- Communication skills
Quick Apply
Program Success Associate (Canadian French/ English Bilingual - East Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
2d
Hourly Computer Services Assistant at Public Library
Livermore Public Library —Livermore, CA
- $19 an hour
- Temporary
- Computer literacy
- Windows
- Driver's License
Quick Apply
8d
Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Livermore, CA
- $30.35 - $35.16 an hour
- Full-time
- Classroom
- Customer service
- 5 years
- AD&D insurance
- Paid holidays
Technical RMA & Customer Support Specialist
POWERMATIC ASSOCIATES INC —Livermore, CA
- $29 - $38 an hour
- Microsoft Excel
- ERP systems
- Mid-level
Quick Apply
Help Desk Support II
Crestwood Behavioral Health —Stockton, CA
- $25 - $28 an hour
- Email
- Mid-level
- Windows
- 4 years
- Paid jury duty
- Paid holidays
Quick Apply
13h
Support Professional
Coneth Solutions —Manteca, CA
- Mid-level
- Windows
- Bachelor's degree
MIT System Engineer
UBEO, LLC —Stockton, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
End Point Engineer
Stan Boyett & Son, Inc —Modesto, CA
- $35 - $50 an hour
- Full-time
- HIPAA
- Windows
- Bachelor's degree
- Paid holidays
- Dental insurance
Logistics Operations Engineer
KNAPP —Stockton, CA
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- Residential
- Profit sharing
- Paid parental leave
Technical Support Specialist, HVAC
PACE Supply —Stockton, CA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Engineering
- ERP systems
- Health insurance
- Dental insurance
Field IT Support Technician
California Automotive Retailing Group, Inc —Dublin, CA
- $6,500.00 - $7,333.33 a month
- Full-time
- Dealership
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
Associate Service Desk Engineer
RH —Pleasanton, CA
- $25 - $35 an hour
- Full-time
- Entry level
Quick Apply
11h

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it support jobs near tracy ca

Cloud Services and Technical Support Manager

DeltaTRAK, Inc. -
Modesto, CA

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Incident management software
Team development
Cloud engineering team management
Bachelor's degree
Incident management operations support
Data analytics
APIs
ServiceNow
Query management
Ticketing system technical support

Full Job Description

Pay: $85,000.00 - $95,000.00 per year

Job description:

About DeltaTrak

DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.

Position Overview

DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.

Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak’s cloud platform and connected devices.

Key Responsibilities

Leadership & Service Ownership

Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.
Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.
Ensure consistent, professional customer communication during incidents, escalations, and resolution.

Cloud Services & Managed Services

Own operational responsibility for DeltaTrak’s cloud platform, including availability, configuration, monitoring, and managed service delivery.
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.

Customer Technical Support

Oversee first-line customer support for cloud applications and connected devices.
Ensure timely handling of inbound calls and emails and effective troubleshooting support.
Ensure proper escalation of complex platform, data, or integration issues to engineering.
Maintain full compliance with DeltaTrak’s Quality Management System, including ISO 9001 and applicable GMP requirements.

SIM Management & Customer Reporting

Oversee SIM management across customer deployments, including:
Monitoring SIM status, health, and activity
Tracking and reporting SIM usage and billing details
Identifying anomalies or cost-optimization opportunities
Ensure reliable delivery of customer reporting, including:
Monitoring automated reports for accuracy and timeliness
Producing manual or customized reports for key customers
Providing reporting support for reviews, audits, and business discussions

Cross‑Functional Collaboration

Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.
Communicate customer insights and field issues to influence product improvements.
Support product releases, customer readiness, and go-to-market activities.

Operational Excellence

Own service tooling, ticketing systems, dashboards, KPIs, and reporting.
Maintain accurate service documentation, SOPs, and escalation workflows.
Drive continuous improvement across service quality, efficiency, and customer experience.

Success Metrics

High customer satisfaction (CSAT/NPS) and reduced escalations
SLA compliance and improved mean time to resolution
Successful customer onboarding and increased platform adoption
Reduction in recurring platform, SIM, and device-related issues
Accurate SIM usage and billing visibility with fewer discrepancies
On-time, accurate delivery of customer reports
Strong audit outcomes for ISO/GMP compliance
Healthy team engagement, retention, and performance

Qualifications

Bachelor’s degree or equivalent practical experience.
7–12 years in cloud services, SaaS operations, managed services, or technical support.
3–7 years leading technical or customer-facing teams.
Have user experience is using CRM system like SalesForce
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.
Ability to analyze system data and query databases to support troubleshooting.
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
Experience operating in regulated or quality-controlled environments preferred.

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Pay: $85,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in tracy ca

Cloud Services and Technical Support Manager

Senior System Administrator (MSO)

IT Support Specialist

IT Helpdesk Technician

IT Support Engineer I, OTS

Union IT Service Tech

IT Technician I

Program Success Associate (Canadian French/ English Bilingual - East Coast)

Electronic Warfare Fleet Liaison

Hourly Computer Services Assistant at Public Library

Windows Desktop Support Technician

Technical RMA & Customer Support Specialist

Help Desk Support II

Support Professional

MIT System Engineer

End Point Engineer

Logistics Operations Engineer

Technical Support Specialist, HVAC

Field IT Support Technician

Associate Service Desk Engineer

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