Top 15 Help desk support Jobs in Troy, Al

Technical Support Specialist
Troy Cable —Troy, AL
- $24.15 - $29.09 an hour
- Part-time
- Mid-level
- Windows
- Analysis skills
- Relocation assistance
- Dental insurance
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8d
Helpdesk Operator
Troy University —Troy, AL
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Helpdesk Technician
Troy University —Troy, AL
- Part-time
- High school diploma or GED
- 1 year
- Entry level
Helpdesk Operator III
Troy University —Troy, AL
- Full-time
- Mid-level
- Bachelor's degree
- 2 years
IT Specialist II
Troy University —Troy, AL
- Full-time
- Mid-level
- 3 years
- Bachelor's degree

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Helpdesk Operator
Troy University —Troy, AL
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Helpdesk Operator III
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Desktop Support
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Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
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IT Support Specialist II
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Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
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help desk support jobs near troy, al

Technical Support Specialist

Troy Cable -
Troy, AL

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Job Details

Part-time | Full-time
$24.15 - $29.09 an hour
8 days ago

Benefits

Relocation assistance
Dental insurance
401(k)
Flexible schedule

Qualifications

Customer communication

Full Job Description

Job Overview

We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless operation of hardware, software, and network systems across our organization. Your expertise will help empower users, maintain optimal IT infrastructure performance, and deliver exceptional customer service. If you thrive in fast-paced environments and enjoy solving complex technical challenges with enthusiasm and precision, this opportunity is perfect for you!

Duties

Provide comprehensive technical support to end-users via help desk systems, assisting with hardware, software, and network issues promptly and professionally
Troubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other IT equipment
Support Windows operating systems, including Windows Server environments, Linux systems, and operating system configurations
Manage user accounts and permissions through Active Directory and Active Directory management tools
Configure and support network components such as LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, Meraki devices, and BMC Remedy ticketing system
Assist with computer management tasks including GPO (Group Policy Objects) implementation, device setup, and software deployment
Diagnose network issues using analysis skills related to TCP/IP troubleshooting, LAN connectivity problems, and firewall configurations to ensure reliable connectivity
Support IT infrastructure maintenance by troubleshooting VPN access issues, firewall settings, DNS configurations, and hardware failures
Collaborate with team members on technical troubleshooting support for desktop support requests and equipment troubleshooting to minimize downtime
Maintain detailed records of customer support tickets using help desk systems like BMC Remedy or similar platforms

Qualifications

Proven experience in providing technical support within a corporate environment or help desk setting
Strong knowledge of Microsoft Office applications and Microsoft Windows operating systems support
Familiarity with computer networking concepts such as TCP/IP, LAN/WAN troubleshooting, DNS management, VPNs, firewalls, and Meraki networking equipment
Experience supporting Windows Server environments and Linux operating systems is highly desirable
Skilled in hardware support including computer hardware components and mobile device troubleshooting
Ability to manage Active Directory accounts effectively and implement GPO policies
Excellent communication skills with a customer-focused approach to problem-solving
Strong analysis skills for diagnosing complex technical issues quickly and accurately
Knowledge of IT support tools such as help desk systems (e.g., BMC Remedy) for ticket management and documentation
Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail

Join us as a Technical Support Specialist where your expertise will make a tangible impact! We’re committed to fostering an inclusive environment that values innovation, teamwork, and continuous learning. This paid position offers an exciting opportunity to develop your skills while supporting cutting-edge technology solutions that keep our organization running smoothly.

Pay: $24.15 - $29.09 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Relocation assistance

Work Location: In person

Quick Apply

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help desk support jobs in troy, al

Technical Support Specialist

Helpdesk Operator

Helpdesk Technician

Helpdesk Operator III

IT Specialist II

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