Top 7 It support Jobs in Troy Al

IT Support Specialist
East Central Mental Health Center —Troy, AL
- $18.00 - $19.25 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
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7d
Helpdesk Operator
Troy University —Troy, AL
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
1d
Helpdesk Technician
Troy University —Troy, AL
- Part-time
- High school diploma or GED
- 1 year
- Entry level
IT Support Technician
KIMBER MFG., INC. —Troy, AL
- Overtime
- Microsoft Access
- Computer Science
- Computer literacy
Quick Apply
5d
Helpdesk Operator III
Troy University —Troy, AL
- Full-time
- Mid-level
- Bachelor's degree
- 2 years

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IT Support Specialist
East Central Mental Health Center —Troy, AL
Ability to analyze complex technical issues quickly and develop effective solutions with attention to detail. Proven experience in providing IT support or help…
$18.00 - $19.25 an hour
Quick Apply
7d
Helpdesk Technician
Troy University —Troy, AL
Some combination of training and experience in PC technical support, OR one year of experience as a PC technician. High school diploma or equivalent.

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Operations Support Analyst
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Monitor IT systems (servers, databases, applications, and cloud environments) through dashboards and alerts. Escalate issues to senior analysts or specialized…
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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it support jobs near troy al

IT Support Specialist

East Central Mental Health Center
Troy, AL

Quick Apply

Job Details

Full-time
$18.00 - $19.25 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Attention to detail
Computer hardware
Organizational skills
Time management
Mobile devices

Full Job Description

Overview

Join our team as an IT Support Specialist. In this role, you will deliver exceptional technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help troubleshoot equipment, software, and network issues, empowering users to stay productive and connected. This is an exciting opportunity for proactive problem-solvers passionate about delivering top-tier customer service and maintaining robust IT systems. You’ll be instrumental in supporting a diverse range of hardware, software, and network environments, fostering a seamless digital experience for all users.

Responsibilities

Provide comprehensive technical support for hardware, software, and network issues across the organization.
Ordering and installing equipment.
Train users on various software used by the agency.
Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals.
Resolve software-related issues by diagnosing application errors and assisting with installations or updates.
Manage network troubleshooting tasks involving LAN/WAN connectivity, TCP/IP configurations, DNS settings, VPN access, firewalls, and Cisco Meraki devices.
Administer Active Directory accounts, including user creation, permissions management, GPO (Group Policy Object) configurations, and account deactivations.
Support computer management tasks such as OS installations (Windows and macOS), system updates, BMC Remedy ticketing system entries, and SCCM deployments.
Assist in maintaining IT infrastructure by monitoring network performance and implementing security measures like firewall rules and network segmentation.
Collaborate with team members on network administration tasks involving TCP/IP protocols, DNS management, LAN setup, and wireless configurations using Meraki solutions.

Qualifications

Associates degree or equivalent experience.
Prefer a minimum of two-year experience in computerized data processing.
Proven experience in providing IT support or help desk services.
Strong troubleshooting skills across computer hardware components and operating systems including Windows (all versions).
Solid understanding of computer networking concepts such as TCP/IP protocols, DNS management, VPN setup, LAN/WAN architecture, and firewall configuration.
Hands-on experience with Active Directory management—creating user accounts, managing permissions, GPOs—and familiarity with Microsoft Office applications.
Ability to analyze complex technical issues quickly and develop effective solutions with attention to detail. Must have strong problem solving and analytical skills.
Excellent communication skills to clearly convey technical information to non-technical users while maintaining a customer-first approach. Presentation skills.
Applicant must have strong stress and time management skills.
Must have the ability to work with supervision or independently or as a team and use good judgment.
The ability to multi-task and strong organizational skills a plus.

Pay: $18.00 - $19.25 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

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it support jobs in troy al

IT Support Specialist

Helpdesk Operator

Helpdesk Technician

IT Support Technician

Helpdesk Operator III

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