Top 197 Guest services manager Jobs in Truckee, Ca

Guest Services Manager
Marriott International, Inc —Truckee, CA
- $70,304 - $87,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
2d
Front Desk Agent- FT- OVI
Olympic Village Inn —Olympic Valley, CA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
General Manager
Capriotti's Corp Shops —Reno, NV
- $50,000 - $58,000 a year
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Human Resources Coordinator
Marriott International, Inc —Truckee, CA
- $26.01 an hour
- Weekends as needed
- In person
- High school diploma or GED
- Fair chance
- Typing
Sales Front Desk Specialist - Northstar Lodge
Hyatt Vacation Club at Northstar Lodge —Truckee, CA
- Part-time
- In person
- Cleaning
- Entry level
- Resort
Assistant Front Office Manager
Hyatt Regency Lake Tahoe Resort, Spa and Casino —Incline Village, NV
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Spa Coordinator
Marriott International, Inc —Truckee, CA
- $26.27 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Fair chance
Snowsports School Manager
TAHOE DONNER ASSOCIATION —Truckee, CA
- $7,251.55 - $8,285.08 a month
- Full-time
- CPR Certification
- 5 years
- Mid-level
Quick Apply
Director of Rooms (Renaissance Reno Downtown Hotel & Spa)
Schulte Hospitality Group —Reno, NV
- $80,000 - $90,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Guest Relations
Equity LifeStyle Properties —Lake Tahoe, CA
- $17.50 an hour
- Full-time
- Computer literacy
- No high school diploma
- Office
- Paid holidays
- Health insurance
Lead Ticket Scanner
Northstar California Resort —Truckee, CA
- $22.00 - $29.22 an hour
- 8 hour shift
- 18 years or older
- Management
- English
- 401(k)
- Employee assistance program
Quick Apply
13d
Overnight Guest Services Manager - Hotel Front Desk
Atlantis Casino Resort Spa —Reno, NV
- Overnight shift
- Mid-level
- Ability to climb stairs
- Math
- Paid holidays
- Health insurance
Quick Apply
14d
Guest Services Manager-Circus Circus
Caesars Entertainment —Reno, NV
- $45,000 - $55,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
Administrative Assistant
Northstar California Resort —Truckee, CA
- $20.74 - $25.40 an hour
- Full-time
- 18 years or older
- English
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
HR Coordinator
SUGAR BOWL RESORT —Norden, CA
- $21 - $27 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
- Employee assistance program
- Paid sick time
Workforce Analyst
Palisades Tahoe —Olympic Valley, CA
- $70,304 - $83,852 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Employee assistance program
- 401(k) matching
General Manager HOA
FirstService Residential —Reno, NV
- $105,000 - $125,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
Front Desk Shift Manager-Graveyard-Silver Legacy
Caesars Entertainment —Reno, NV
- Overtime
- Background check
- Writing skills
- Basic math
Front Desk
Equity LifeStyle Properties —Lake Tahoe, CA
- $17.50 an hour
- Full-time
- Computer literacy
- No high school diploma
- Office
- Paid holidays
- Health insurance
Director of Restaurant Operations, Village Lodge
SUGAR BOWL RESORT —Norden, CA
- $100,000 - $130,000 a year
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- 8 years
- AD&D insurance
- Health insurance
14d

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Guest Services Manager

Marriott International, Inc -
Truckee, CA

Apply Now

Job Details

Full-time
$70,304 - $87,000 a year
2 days ago

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26093262
Job CategoryRooms & Guest Services Operations
Location13031 Ritz Carlton Highlands Ct, Truckee, California, United States, 96161
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $70,304 - $87,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest services manager jobs in truckee, ca

Guest Services Manager

Front Desk Agent- FT- OVI

General Manager

Human Resources Coordinator

Sales Front Desk Specialist - Northstar Lodge

Assistant Front Office Manager

Spa Coordinator

Snowsports School Manager

Director of Rooms (Renaissance Reno Downtown Hotel & Spa)

Guest Relations

Lead Ticket Scanner

Overnight Guest Services Manager - Hotel Front Desk

Guest Services Manager-Circus Circus

Administrative Assistant

HR Coordinator

Workforce Analyst

General Manager HOA

Front Desk Shift Manager-Graveyard-Silver Legacy

Front Desk

Director of Restaurant Operations, Village Lodge

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