Top 99 Customer service representative Jobs in Tyler, Tx

Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
Quick Apply
7d
Bilingual Member Contact Specialist, Tyler West Office, Tyler TX
Altra Federal Credit Union —Tyler, TX
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
Quick Apply
7d
Client Support Manager
Sunbelt Merchant Group —Tyler, TX
- From $60,000 a year
- Full-time
- Background check
- Clean driving record
- Merchandising
- Travel reimbursement
- Paid time off
Quick Apply
Wireless Customer Representative (Spanish Required)
Moonshine Solutions —Tyler, TX
- $950 - $1,450 a week
- Full-time
- Spanish
- High school diploma or GED
- In-person
Customer Service Representative
Ark Assurance Group, Inc. —Tyler, TX
- $35,000 - $45,000 a year
- 8 hour shift
- Bilingual
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
11d
Call Center Representative
EyeCare Associates of East Texas —Tyler, TX
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
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Customer Service Rep
Dynamic Workforce Solutions —Tyler, TX
- $16.98 - $17.00 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
7d
Member Services Associate I
Patriot Mobile —Tyler, TX
- From $20 an hour
- Overtime
- Sales
- Office
- Administrative experience
Quick Apply
Call Center Representative
Eye Care Partners Career Opportunities —Tyler, TX
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Specialist and Lead Coordinator
Cable's Roofing —Tyler, TX
- $18 - $25 an hour
- Full-time
- No experience needed
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Retention Specialist
Optimum —Tyler, TX
- Overtime
- Background check
- Windows
- High school diploma or GED
Quick Apply
5d
Pharmacy Customer Service Associate
Walgreens —Tyler, TX
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Specialist
TEXAS BANK —Tyler, TX
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
10d
Customer Service Representative
American State Bank —Tyler, TX
- $13 - $17 an hour
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Customer Service Associate
Walgreens —Tyler, TX
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
21h
Service Coordinator
Home Instead —Tyler, TX
- $33,000 - $36,000 a year
- Monday to Friday
- Microsoft Outlook
- Office
- Organizational skills
- 401(k)
- Opportunities for advancement
Quick Apply
Customer Service Representative- CSR
Faithco Enterprises —Lindale, TX
- From $15 an hour
- Full-time
- Office
- Administrative experience
- In-person
Quick Apply
8d
Customer Relations Representative - State Farm Agent Team Member
Taylor Berumen - State Farm Agent —Tyler, TX
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
Designer Graphics —Tyler, TX
- $16.41 - $18.15 an hour
- Full-time
- Bilingual
- CRM software
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative (Part-Time) - Night Shift
XPO Logistics Freight Inc. —Tyler, TX
- From $21.53 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
Quick Apply

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Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX

Altra Federal Credit Union -
Tyler, TX

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Sabbatical
Volunteer time off
Life insurance

Qualifications

Foreign language proficiency
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Microsoft Teams

Full Job Description

Since 1931, Altra Federal Credit Union has been committed to helping our members live their best lives. As we celebrate our 95th anniversary, we continue to grow and innovate while staying true to our member-first philosophy, strong community focus, and commitment to exceptional service. With team members located across multiple states, Altra combines the personal service of a credit union with forward-thinking technology and operational excellence.

We are seeking a motivated and service-focused Bilingual Member Contact Center Supervisor to lead the daily operations of our Member Contact Center at our Tyler West Office, in Tyler TX. This role is responsible for supervising a team of representatives, ensuring exceptional member service, driving operational performance, and fostering a positive, collaborative work environment. The ideal candidate is a strong coach, an effective communicator, and passionate about delivering outstanding member experience.

Key Responsibilities

Manage the day-to-day flow in the contact center, including handling calls, live chat, emails, secure messaging, escalated phone calls, staff support, quality assurance monitoring, and scheduling changes, as necessary.
Communicate job expectations and evaluate staff against those expectations.
Participate in the hiring process and train new staff while providing ongoing training and development of existing staff.
Identify efficiencies and process improvements for improved agent and member experience.
Handle escalated member concerns and resolve complex service issues professionally and efficiently.
Foster a culture of accountability, teamwork, continuous improvement, and exceptional member service.

Qualifications

Required to fluently communicate in Spanish and English languages, both verbally and in written form to members and staff.
High school diploma (or equivalent) required.
Associate’s degree or higher preferred; two years of equivalent experience may be considered.
3+ years of similar or related experience required; previous call center experience would be a plus.
1+ years of supervisory experience highly encouraged but not required.
Basic knowledge of Finance, Accounting or a related field would be helpful.

Skills & Abilities

Self-starter, capable of working with general instructions and minimal supervision.
Ability to learn and retain knowledge.
Excellent phone skills, computer/keyboard skills.
Good math skills.
Effective oral and written communication skills and excellent organization skills.
Ability to multi-task utilizing multiple sources of software to make thorough decisions.
Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).

Availability

This position is full-time, 40- hours a week, Monday through Friday.
Member Contact Center operating hours are 7:30 a.m. to 5:30 p.m.
Supervisors are expected to rotate schedules with other Member Contact Center Supervisors across Altra markets.

Work Environment

This position is located at Altra’s Tyler West office in Tyler, TX.
The hired candidate will be expected to be full-time in the office to support staff.
Some travel may be required for training purposes to Wisconsin, where Altra headquarters are located.

Pay & Benefits

Offering competitive hourly pay, commensurate with experience and qualification.
Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines.
Employees who are bilingual in Spanish receive a $1.00 per hour pay premium after successfully completing a language exam.
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact on the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Quick Apply

Refine Your Search

customer service representative jobs in tyler, tx

Bilingual Member Contact Center Supervisor, Tyler West Office, Tyler TX

Bilingual Member Contact Specialist, Tyler West Office, Tyler TX

Client Support Manager

Wireless Customer Representative (Spanish Required)

Customer Service Representative

Call Center Representative

Customer Service Rep

Member Services Associate I

Call Center Representative

Customer Service Specialist and Lead Coordinator

Retention Specialist

Pharmacy Customer Service Associate

Customer Service Specialist

Customer Service Representative

Customer Service Associate

Service Coordinator

Customer Service Representative- CSR

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative (Part-Time) - Night Shift

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