SUMMARY
The Learning & Development Specialist supports the execution of the organization's L&D strategy by designing, documenting, and producing the materials, tools, and resources that bring learning programs to life. Working closely with the L&D Manager, this role is responsible for the instructional design, content creation, documentation, and administrative coordination of onboarding, training, and role profiling initiatives. The Specialist is a key execution partner — ensuring deliverables are completed with quality, consistency, and alignment to organizational standards — while the L&D Manager leads overall strategy, project ownership, and stakeholder management.
DUTIES AND RESPONSIBILITIES
Instructional Design & Content Development
- Design, develop, and update training materials including presentations, manuals, guides, e-learning modules, job aids, and visual resources.
- Create onboarding materials, induction routes, and role-specific training content as directed by the L&D Manager.
- Ensure all materials are visually consistent, bilingual (English/Spanish), and aligned with Elite Group brand standards.
- Develop and maintain competency matrices, training checklists, and role documentation templates.
- Translate complex processes and procedures into clear, engaging, and learner-friendly content.
Documentation & Role Profiling Support
- Support the job profiling and parameterization process by drafting, formatting, and maintaining job descriptions and role profiles.
- Document job responsibilities, competencies, KPIs, and performance expectations under the direction of the L&D Manager.
- Maintain organized and up-to-date records of all role documentation across departments.
- Coordinate document review cycles with department leaders and ensure timely updates.
Onboarding & Training Coordination
- Coordinate the scheduling, logistics, and administration of onboarding and training sessions.
- Facilitate training sessions and new hire orientations as assigned by the L&D Manager.
- Administer post-training evaluations, assessments, and knowledge checks.
- Track and upload training records to ADP within the required 48-hour window.
- Maintain training documentation in accordance with company retention requirements and applicable regulations.
- Ensure required onboarding, safety, compliance, harassment prevention, and policy acknowledgment trainings are documented and retained.
- Monitor onboarding completion and follow up with new hires and managers as needed.
Data, Reporting & Continuous Improvement
- Collect and organize training data, evaluation results, and onboarding completion metrics.
- Prepare reports, dashboards, and tracking tools to support L&D Manager reporting to leadership.
- Identify opportunities to improve training materials and processes based on participant feedback and data.
- Maintain accuracy and integrity of L&D documentation, databases, and file systems.
Collaboration & Support
- Work closely with the L&D Manager to execute departmental projects, initiatives, and deliverables on time.
- Partner with department leaders and subject matter experts to gather information needed for content development.
- Coordinate with HR and other departments to ensure training and onboarding alignment across the organization.
- Stay informed about instructional design best practices and emerging L&D tools and trends.
QUALIFICATIONS
- Bachelor's degree in Human Resources, Organizational Development, Education, Psychology, Business Administration, Communications, Instructional Design, or related field.
- Professional certifications in Learning & Development, Instructional Design, Talent Development, Training, or Human Resources preferred.
- Minimum 2 years of experience in Learning & Development, onboarding, training, or HR.
- Experience with ADP, LMS platforms, SharePoint, Canva, Microsoft Forms, or similar technologies preferred.
- Experience with job description writing, role profiling, or competency frameworks is a plus.
- Strong bilingual communication skills (English/Spanish).
- Advanced proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).
- Highly organized with the ability to manage multiple tasks and deadlines simultaneously.
- Collaborative team player with strong interpersonal and coordination skills.
KEY PERFORMANCE INDICATORS (KPIS)
- On-time delivery of training materials and documentation.
- Onboarding completion rate and follow-up compliance.
- Training records uploaded within 48-hour compliance window.
- Compliance training completion rate.
- Training documentation audit accuracy rate.
- Post-training assessment pass rate.
- Participant satisfaction scores.
- Accuracy and completeness of reporting data.
COMPLIANCE & LEGAL REQUIREMENTS
- Adhere to all company policies, procedures, and standards of conduct.
- Comply with all applicable federal, state, and local employment laws and regulations.
- Complete all required onboarding, safety, compliance, and continuing education training.
- Maintain confidentiality of company and employee information.
- Report workplace safety concerns, injuries, incidents, policy violations, and unethical behavior.
- Support a respectful, inclusive, harassment-free workplace.
- Cooperate with audits, investigations, compliance reviews, and regulatory inspections.
- Perform duties consistent with ethical business practices and workplace safety standards.
REGULATORY COMPLIANCE: Employees are expected to understand and comply with all laws, regulations, and company policies applicable to their position and work location. Failure to comply may result in disciplinary action, up to and including termination.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Ability to sit, stand, walk, and conduct training sessions for extended periods.
- Ability to travel between company locations as needed.
- Ability to occasionally lift training materials up to 20 pounds.
- Work is performed in office, warehouse, and operational environments.
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Elite Flower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law.
If you have the skills and experience required for this role, we encourage you to apply by submitting your resume. We look forward to reviewing your application!
Job Type: Full-time
Pay: Up to $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
