Position Type:
Part-Time/Regular, 50% time
Date Posted:
8/12/2026
Location:
Urbana City Building
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Customer Service Account Clerk (Part-Time)
Typical Starting Salary: $25.80 - $32.89/hour
Department:
Finance
Status:
Part-time; Limited Term; Non-Exempt
- This is a limited term position with an expected term of three (3) years.
Job Summary:
The Customer Service Account Clerk receives and processes parking tickets issued and payments received into a computerized system; balances cash register to revenue accounts; processes parking ticket complaints into a computerized system; maintains receivable ledger for parking space rentals; balances various monthly revenue reports; and answers questions and information requests regarding parking tickets, licenses and permits via telephone, e-mail and at the customer service window.
Schedule:
This position is part-time with an anticipated schedule of 20 hours per week between the hours of 11:00 am - 4:00 pm Monday through Friday. Schedule is subject to change.
Essential Functions:
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Responds to citizen questions and information requests, by phone, via email, and in-person, regarding parking tickets, licenses, permits and parking rentals; accepts and screens various applications, collects fees, and issues licenses and permits as appropriate.
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Processes issued and paid parking tickets into computerized system; reconciles parking ticket payments to cash receipts; performs data entry of ticket payments into computer system; maintains electronic files for parking tickets and manual filing system of issued and paid tickets.
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Processes various payments for taxes, fines, licenses, and permits through electronic cash register; balances cash receipts to revenue accounts; prepares cash register daily reports and prepares bank deposit.
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Prepares petty cash forms; writes and signs checks from petty cash and mails refunds for overpayment of parking fines, voided tickets, and other miscellaneous items.
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Reconciles permits, fines, and various other monthly revenue reports.
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Maintains parking space rental files; processes rental payments.
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Prepares and distributes various parking permits for residential, contract, and rental accounts.
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Receives parking ticket complaints/disputes in writing, on line, by phone and in-person; reviews all first level complaints received; responds to individual complaints by examining Local Traffic Code and Parking Ticket Policies and Procedures; determines appropriate responses in order to communicate disposition in writing to complainant; resolves or refers complaints, as appropriate.
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Prepares and mails parking ticket notices using folding and inserting equipment and bulk mail procedures.
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Requests registered owner and vehicle information from the Urbana Police Department for Parking Enforcement activities, such as vehicle impounds/immobilizations, nuisance vehicle reporting, and registration information; sends out certified letters to property and/or registered owners for nuisance vehicle reporting.
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Maintains strict confidentiality of sensitive information accessed in the course of duties.
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Maintains information and databases on various personal computer software and mainframe programs. Uses internet technology to obtain information from various websites.
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Processes licensing for all Vehicles for Hire businesses and drivers; responsible for following up on non-compliant business owners and drivers and for calculating and assessing late fees.
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Reviews license applications for completeness and processes annual license payments. Prints license and inputs information into accounting system as needed.
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Assists with the collection and audit of parking meters. Generates various reports to support the meter audit.
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Maintains master meter key inventory.
Minimum Qualifications:
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Completion of high school or equivalent and one (1) year of related office experience. Related experience is considered work in an office-type setting with frequent interaction with customers or the public.
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One (1) year of bookkeeping or cash handling experience.
For a complete list of duties and qualifications, please refer to the job description.
Compensation and Benefits
Employees in regular (non-seasonal or temporary) positions who work between 20-29 hours each week are eligible for benefits on a 50% pro-rated basis. The starting salary range for this position is $25.80 - $32.89/hour
For more information about City benefits for this position, please visit Part-Time Benefits | City of Urbana Careers | Urbana, Illinois.
Applications will be accepted until the position is filled; however, the date of first application review will occur after Wednesday, August 26, 2026. Interested applicants are strongly encouraged to apply prior to this date for priority consideration.
Questions may be directed to Tamra Lighty, Human Resources Coordinator, at:
[email protected] or call (217) 384-6293. The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact the Human Resources Division at the number or e-mail above. The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact the Human Resources Division at the number or e-mail above.
What happens after I submit my application?
You will be contacted by e-mail regarding your status once a decision has been made in the selection process. Once you apply, almost all communication regarding the status of your application will be by email through the City's applicant management platform, so please add the domain "@applitrack.com" to your address book to prevent any emails from going to your Spam/Junk folder.
The Organization
The City of Urbana, founded in 1833 and the county seat of Champaign County, is a home-rule municipality situated in east central Illinois, approximately 135 miles south of Chicago and 45 miles west of the Indiana border. The University of Illinois at Urbana-Champaign, the state's flagship university, is located in both Urbana and Urbana's twin city of Champaign. Urbana's population is estimated at 38,336 and 11.9 square miles are within the City boundaries. The City is led by Mayor DeShawn Williams and operates under the mayor-aldermanic form of government. On average, Urbana employs 260 full-time personnel. For more information about the City of Urbana, visit: UrbanaIL.gov.
About the Urbana Community
Award-winning dining. Cutting-edge technology. World-class education. Gigabit-speed fiber network. Urbana is a city where artists, thinkers, and innovators thrive. And we're just getting started!
Urbana boasts a history built on innovation. From the famed Morrow Plots, a National Historic Landmark, to the groundbreaking research conducted every day on the flagship campus of the University of Illinois, Urbana embraces creative thinking and diversity to drive innovation and advancement. We're connected to each other and the world thanks to an award-winning mass transit district, Amtrak rail, a regional airport, and three major interstates. Prefer to get around on two wheels? We are proud to be the first Gold Level Bicycle Friendly Community in Illinois. Our West Urbana neighborhood has been named of the 10 Great Neighborhoods in America by the American Planning Association, and together with our twin city Champaign, we've been recognized as the Greatest Food Town in the Midwest by Midwest Living Magazine, as well as an AARP Age-Friendly Community. Led by Mayor DeShawn Williams, Urbana's progressive values include civic engagement, celebrating entrepreneurs and innovators, smart growth, and transparent governance. Award-winning schools, outstanding parks, a mosaic of diverse and engaged neighborhoods, a robust array of businesses located throughout the city, and reliable public services committed to the best possible quality of life for residents serve to make Urbana a great place for all to thrive.
The City of Urbana Welcomes Diversity!
We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. EOE.
