Client Experience Coordinator
Knaughty Log Restoration
Part-Time | 20–25 Hours Per Week
We restore log homes.
Not generic houses. Not cookie-cutter projects. The kind of homes people have owned for generations, built from scratch as a dream, or inherited from someone they loved.
Our clients are not buying a commodity service. They are trusting us with something that matters to them.
Chad closes the sale. Our crew does the work. This role owns everything in between.
From the day a client signs their proposal to the day our crew shows up — sometimes two to five months later — you are the person helping make sure they feel informed, remembered, and taken care of.
Your job is to make sure they never have to wonder where they stand, what comes next, or whether anyone is paying attention.
Our standard for this role is simple:
If a client is reaching out to us for an update, we have already failed.
That does not mean everything will always go perfectly. We are in construction. Weather happens. Schedules move. Projects change. Clients ask questions we do not always have instant answers to.
But clients should never feel forgotten.
What This Role Actually Is
This is not just an admin job.
Yes, there will be administrative work. Yes, there will be invoices, CRM updates, scheduling notes, follow-ups, and checklists.
But the real job is ownership of the client experience between sale and production.
You are the person who helps turn “we signed a proposal and then disappeared into the contractor black hole” into “we know exactly where we stand, what happens next, and who to talk to.”
That matters.
The Systems We Are Building
We are actively building better systems, workflows, and automations around the client journey.
The goal is not to have you manually babysit every tiny task forever. The goal is to build a smoother machine where routine updates, reminders, handoffs, and internal triggers become more automated and predictable.
That means this role will evolve.
At first, you may be doing more hands-on execution: sending messages, checking records, following up manually, updating the CRM, and helping clean up the process.
Over time, as our automations and workflows improve, the routine tasks should become easier and more system-driven. The role will shift more toward oversight, judgment, relationship management, exception handling, and making sure the system is actually doing what it is supposed to do.
In other words, the right person will not be replaced by the system.
The right person will help run it, improve it, and catch what the system cannot.
If that sounds exciting, you may be our person.
If you need every task handed to you forever, this will probably not be a good fit.
What You Will Be Doing
Some days will look like this:
- Sending deposit invoices and confirming receipt
- Communicating scheduling windows and queue positions
- Following up on missing information, photos, selections, or decisions
- Logging updates in our CRM so nothing lives only in someone’s head
- Making sure client records are clean, current, and useful
- Introducing clients to their foreman before the crew arrives
- Sending pre-project reminders and helping clients know how to prepare
- Keeping an eye on where each signed client stands in the process
Other days will look like this:
- Turning a frustrated client into a loyal one with a single well-timed, well-written message
- Catching the thing that is about to fall through the cracks before it does
- Fielding a question Chad does not have time for and handling it completely
- Noticing that a client has gone too long without hearing from us and fixing it before they ask
- Helping improve a workflow because you can see where the current process is clunky
- Communicating a schedule change in a way that is honest, calm, and confidence-building
- Protecting the client experience when real-life construction chaos shows up
Both parts matter.
The routine stuff keeps the machine running. The harder stuff is what clients remember.
You Are Probably Right for This If
- You have worked in a service environment — hospitality, home services, property management, healthcare, real estate, customer success, office coordination, or anything where you learned what it actually means to take care of someone through a process with a lot of moving parts.
- You send the follow-up before someone has to wonder if you forgot.
- You notice the loose end before it becomes a problem.
- You find something quietly satisfying about a clean, up-to-date CRM and a client who has never once felt ignored.
- You write the way you talk — clearly, warmly, and specifically. Not like a customer service script. Like a real person who actually knows what is going on.
- You are organized, but not fragile. Things change in construction. When they do, you figure out how to communicate clearly and keep moving. You do not freeze, panic, or escalate every little thing.
- You learn new tools without needing someone to hold your hand through every button. We use PipeDrive, Monday.com, CompanyCam, QuickBooks, email, and other tools as our systems continue to grow. You do not need to know all of these today. You do need to be the kind of person who figures things out.
- You can work inside a system without becoming a robot.
- You understand that good client communication is not just “being nice.” It is being clear, timely, accurate, and proactive.
This Is Probably Not Right for You If
- You need a fully defined job before you can get started.
- You avoid phone calls.
- You let messages sit.
- You think follow-up is annoying.
- You need someone standing over your shoulder to stay on top of things.
- You are looking for a low-effort side job.
- You believe “someone else will probably handle it” is a reasonable operating philosophy.
- You get overwhelmed when there are multiple moving pieces.
- You are uncomfortable learning new software.
- You are only interested in checking boxes, not improving the way things work.
- No judgment — but this role needs someone who genuinely enjoys being the person who keeps things from falling through the cracks.
- If that does not sound like you, this probably is not the right fit.
What Success Looks Like
You are doing this role well when:
- Clients know where they stand without having to ask
- Signed clients are being communicated with consistently while they wait for production
- Chad is not buried in follow-up questions that someone else could handle
- Our crew has the information they need before they show up
- Client records are clean, current, and useful
- Deposit invoices, scheduling updates, and pre-project communication happen on time
- Loose ends are caught early
- Clients feel like they hired a professional company, not just “some contractor”
- The systems we are building actually get used, improved, and trusted
The goal is not perfection.
The goal is ownership.
Our Values
At Knaughty Log Restoration, we care about:
Creative Resourcefulness
We figure things out. No helplessness. No drama. No waiting around for perfect conditions.
Relentless Excellence
We do not cut corners — in the field, in communication, or in the little details clients may never see but absolutely feel.
One Team, One Mission
We serve the client, support each other, and protect the mission.
Our mission is:
Preserving American history by caring for log homes and the people who cherish them.
The Details
- Schedule: 20–25 hours per week to start
- Pay: $18–$22 per hour, depending on experience
- Location: Flexible and largely remote
- Availability: Must be available during normal weekday business hours
- Growth: Path to full-time exists if the role and the business grow the way we expect
This is a part-time role right now, but it is not a throwaway role. For the right person, this could grow into a key position inside the company as we continue building better systems, expanding crews, and improving the client journey.
Tools We Use
You may work with tools like:
- PipeDrive
- Monday.com
- CompanyCam
- QuickBooks
- Microsoft Outlook, Teams, etc.
- Email, phone, and text communication
- Internal checklists, automations, and workflow tools
You do not need to be an expert in these today.
You do need to be comfortable learning, clicking around, asking good questions, documenting what you learn, and getting better as the system gets better.
How to Apply
Send your resume and a note - not a formal cover letter, just a real note - answering the four questions below.
Keep it honest. Keep it specific. We will read it carefully.
- What is it about this role that actually sounds like you?
- Tell us about a time you had to keep a client, customer, or colleague informed through a process that had a lot of moving parts. What did you do, and what happened?
- What does great client communication mean to you in practice - not in theory?
- A client signed their proposal eight weeks ago. Their project starts in six weeks. They have not heard from anyone in three weeks and just emailed asking what is going on. Walk us through exactly what you do.
Applications without the note will not be considered.
That is not us being difficult. That is the first test of the role.
Send everything to [email protected] with the subject line:
Client Experience Coordinator
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) 5% Match
- Flexible schedule
- Work from home
Work Location: Remote
