Top 4465 Customer experience manager Jobs in Utah

Customer Experience Manager
LIT Method Inc —Utah
- $40,000 - $50,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- 3 years
Quick Apply
Project Manager
Thermo Systems LLC —Utah
- $95,000 - $145,000 a year
- Full-time
- Engineering
- Analysis skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Client Manager- Personal Lines
Trucordia —Salt Lake City, UT
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Reconstruction Project Manager
Sierra Restoration, LLC —Smithfield, UT
- $55,000 - $65,000 a year
- Full-time
- Background check
- Construction site
- Sales
- Paid holidays
- Health insurance
Quick Apply
14d
Account Manager, Commercial Lines
Trucordia —Lindon, UT
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
13d
General Manager
Sonic Drive-In —Sandy, UT
- Weekends as needed
- In person
- No education required
- Mid-level
- High school diploma or GED
Quick Apply
General Manager
Sonic Drive-In —West Valley City, UT
- Weekends as needed
- In person
- No education required
- Mid-level
- High school diploma or GED
Quick Apply
Assistant General Manager
Sonic Drive-In —Layton, UT
- Urgently hiring
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Maintenance Supervisor- Westlake
Cornerstone Residential —West Haven, UT
- $23 - $27 an hour
- Weekends as needed
- Bilingual
- Background check
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
General Manager
Sonic Drive-In —American Fork, UT
- Weekends as needed
- In person
- No education required
- Mid-level
- High school diploma or GED
Quick Apply
General Manager
Sonic Drive-In —Spanish Fork, UT
- Weekends as needed
- In person
- No education required
- Mid-level
- High school diploma or GED
Quick Apply
Account Manager, Commercial Lines
Trucordia —Sandy, UT
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
13d
Assistant General Manager
Sonic Drive-In —West Valley City, UT
- Urgently hiring
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Registered Nurse-Hospice Case Manager
Applegate HomeCare & Hospice —Salt Lake City, UT
- Part-time
- RN License
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Assistant General Manager
Sonic Drive-In —Provo, UT
- Urgently hiring
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Lead Control Systems Engineer
Thermo Systems LLC —Eagle Mountain, UT
- Full-time
- Bachelor of Science
- Mid-level
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Assistant Manager
Sonic Drive-In —Washington, UT
- Weekends as needed
- In person
- No education required
- Sales
- Computer literacy
Quick Apply
Category Manager
RESORT RETAILERS —Park City, UT
- $80,000 - $120,000 a year
- Full-time
- Merchandising
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Assistant Manager
Del Taco —Salt Lake City, UT
- Part-time
- Sales
- Restaurant management
- Employment & labor law
Quick Apply
Assistant Manager
Del Taco —Murray, UT
- Part-time
- Sales
- Restaurant management
- Employment & labor law
Quick Apply

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Customer Experience Manager

LIT Method Inc -
Utah

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Qualifications

Customer communication
Writing skills
Team development
Policy & process development
Quality control
Quality audits

Full Job Description

Job Summary

LIT Method is one of the fastest-growing recovery equipment brands in the country. We design and sell premium saunas, cold plunges, and red light therapy systems to customers building serious home wellness setups — and to gyms, studios, and hospitality operators nationwide.

The Role
We're looking for a Customer Experience Manager to own and elevate our entire customer service operation. Our customers invest $15K–$20K in their setups — they deserve exceptional support, and your job is to make sure they get it every time.

You'll lead our existing team of overseas CS reps, set the standard for what great service looks like at LIT, and build the systems that make that standard consistent. This is a build-and-own role, not a maintenance role — you'll be creating the playbook, not inheriting one.

Responsibilities

Lead, coach, and hold accountable our team of overseas customer service reps
Build and document our CS standards — response templates, tone, escalation rules, resolution targets — so quality is consistent no matter who's replying
Establish and report on the metrics that matter: CSAT, response time, resolution rate, and escalations
Launch and run our signature delivery-experience program: a rep calls every customer at delivery to make sure their sauna and cold plunge are set up correctly and they have everything they need
Partner closely with our operations and fulfillment team on delivery, returns, and issue resolution
Deliver a clean weekly report to leadership — you own the function, we stay out of the day-to-day

Skills

SOP and playbook development — can document standards, templates, tone guides, and escalation rules from scratch. This is the #1 skill; without it you get another caretaker.
Team leadership and coaching — has managed a support team and held people accountable to a standard without micromanaging.
Remote / distributed team management — has led overseas or remote reps specifically. Different muscle than managing people down the hall.
Quality assurance and performance management — knows how to audit tickets, give feedback, and drive consistency across multiple people.
Metrics and reporting — fluent in CSAT, response/resolution time, escalation rate; can build a clean weekly report and run the team to numbers.
Written and verbal communication — warm, clear, on-brand; sets the tone the whole team mirrors.
Process-building mindset — builds the process rather than waiting for one; comfortable in a fast, unstructured environment.

You're a Fit If You

Have 3+ years in customer service or customer experience, including experience managing or leading a team (remote/overseas team experience is a big plus)
Are a systems-builder — you've written SOPs and playbooks, not just followed them
Set a high bar and hold people to it without micromanaging
Communicate clearly and warmly, and care about the customer experience as a reflection of the brand
Are comfortable in a fast-moving environment where you build the process rather than wait for one

Join us as a Customer Experience Manager if you're eager to lead innovative initiatives that transform how we serve our clients! Bring your passion for excellence, your leadership prowess, and your commitment to creating memorable customer journeys—your impact will be felt across the organization!

Pay: $40,000.00 - $50,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

customer experience manager jobs in utah

Customer Experience Manager

Project Manager

Client Manager- Personal Lines

Reconstruction Project Manager

Account Manager, Commercial Lines

General Manager

General Manager

Assistant General Manager

Maintenance Supervisor- Westlake

General Manager

General Manager

Account Manager, Commercial Lines

Assistant General Manager

Registered Nurse-Hospice Case Manager

Assistant General Manager

Lead Control Systems Engineer

Assistant Manager

Category Manager

Assistant Manager

Assistant Manager

I want to receive the latest job alert for customer experience manager in utah

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