Top 15 It help desk support Jobs in Valparaiso, In

MSP Help Desk Technician
Trust Tech, LLC —Valparaiso, IN
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- Health savings account
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MSP Help Desk Technician
Trust Tech LLC —Valparaiso, IN
- Full-time
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- 3 years
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- $75,000 - $90,000 a year
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MSP Help Desk Technician

Trust Tech, LLC
Valparaiso, IN

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Customer communication
Email customer support
iOS support
Laptop (troubleshooting support)
iOS
Hardware maintenance
Windows
Printer (troubleshooting support)
Hyper-V
Firewall configuration
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Malware removal support
Desktop applications
Server virtualization
Data backup
Technical customer support for office equipment
IP networking
Network routing
Windows Server administration
Technical support via email
Desktop administration
Antivirus software
Adobe Acrobat
Peripheral hardware support
CompTIA A+

Full Job Description

Job Overview:

The Help Desk Technician is a position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resolution, and escalation of all IT supported products and services.

The position is based out of the Trust Tech, LLC office located at 213 S. State Rd. 49, Valparaiso, IN. Work hours of 40-45 hours per week are expected and normal and are generally Monday through Friday with limited weekend or non-business hour requirements.

The position requires some work to be done outside of normal business hours to minimize the impact on business operations while performing regular systems maintenance or system migrations. The Help Desk Technician is expected to be a trusted advisor for each customer they work with. As part of this, it is the duty of the Help Desk Technician to complete work on issues as quickly as possible. At times, this may mean that the Help Desk Technician must work outside normal working hours to ensure resolution and to minimize customer down-time. This is a salaried exempt position. There is no telecommute opportunity for this position.

Job Responsibilities

Provide 1st level contact and problem resolution for all internal and external customers related to hardware, software and applications
Actively monitor all IT services and address and/or escalate issues
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Assist in the creation and maintenance of Standard Operating Procedures for all repeatable scheduled tasks
Create and maintain an inventory and check in/out procedures for Trust Tech hardware resources used by Professional Services staff
Assist in the scheduling coordination of engineering staff
Review and update Help Desk documentation as assigned
Review and recommend modifications to procedures with management
Gather, input and analyze data for regular reports distributed to internal and external customers
Courteously obtain and convey concise problem information for internal and external customers
Provide accurate and timely logging of problems and resolution for problems in the Service Order management system(s)
Escalate problems as appropriate following established policies and/or procedures
Act as a liaison between customers and engineering staff to ensure accurate problem interpretation. Maintain communication with customers during the problem resolution process
Maintain in-depth knowledge of Help Desk supported products and services
Testing and reporting results of testing conducted on new services and/or changes to existing services scheduled for release
Work with management to identify available Help Desk training that will enhance and improve support delivered to customers
Successful completion of training and certification requirements assigned by management.
Additional duties as assigned

Essential Skills & Experience

3+ years of experience in end user support/help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Required industry certifications include any combination of - CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), ITIL Foundation
Certifications associated with products & services offered by Trust Tech
Advanced support/troubleshooting knowledge of the following:
Microsoft Windows, ChromeOS, and iOS Operating Systems
Internet browsers including but not limited to IE, Chrome, and Firefox
Productivity software such as Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop computer hardware and peripherals
Printer support
Basic to intermediate support/troubleshooting knowledge of the following:
TCP/IP networks
DNS
DHCP
Firewall concepts and configuration
Switching concepts and configuration
Routing concepts and configuration
Microsoft Server 2008 R2 and newer
Virtualization technologies (VMWare, Hyper-V)
Cloud service concepts

Expected Outcome

Success in the Help Desk Technician position will be based on your ability to exceed our client's expectations in customer service, communication, and support, as well as your ability to monitor, operate, and administer internal systems, services, and managed service offerings effectively and efficiently. This will be accomplished by delivering outstanding customer service through resolving technical issues and escalating when necessary, coordinating services, and creating efficiencies in technical operations duties.The Help Desk Technician will be graded on meeting customer service/satisfaction goals, properly distributing information between Trust Tech staff and the client, and improving business acumen and technical skills.

Physical Demands:

Moderate physical effort is required. Most work is performed while sitting, using a desktop or laptop. Sitevisits will require standing, walking, and/or climbing stairs. Lifting of equipment up to 50lbs. unassisted maybe required at times.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Valparaiso, IN 46383 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it help desk support jobs in valparaiso, in

MSP Help Desk Technician

MSP Help Desk Technician

System Support Specialist

Systems Engineer I

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ILUS-Business Systems Analyst

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