Top 16 Help desk technician Jobs in Verona, Wi

IT Help Desk Technician
Summit Golf Brands —Barneveld, WI
- $40,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
Residential HVAC Service Manager
Carew Heating & A/C —Madison, WI
- $80,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Sun Prairie, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
Maintenance
Extended Stay America —Madison, WI
- $21 - $22 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
AV Systems Installation Support Technician
Promega —Madison, WI
- Temporary
- Mid-level
- High school diploma or GED
- Driver's License
10d
Maintenance Technician Full Ti-105010
ESA Management, LLC —Madison, WI
- $22 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —McFarland, WI
- $22 - $40 an hour
- Full-time
- Background check
- Sales
- Pass drug screening
- Fuel card
- Health insurance
Quick Apply
Building Automation Control Specialist
University of Wisconsin–Madison —Madison, WI
- From $90,000 a year
- Weekends as needed
- Current TB test
- 5 years
- Mid-level
- Dental insurance
- Paid time off
2d

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Customer Support Technician
Rigbot —Madison, WI
You will answer queries on basic technical issues and offer advice to solve them. BSc/BA in IT, Computer Science or relevant field.

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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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help desk technician jobs near verona, wi

IT Help Desk Technician

Summit Golf Brands -
Barneveld, WI

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Record keeping
Microsoft Excel
Microsoft Outlook
IT asset management
Windows
Communication platforms
Desktop applications
Collaborative technology platforms
Microsoft Teams
IP networking
IT department experience

Full Job Description

Job Title: Help Desk Technician

Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.

Reports to: IT Manager

Duties/Responsibilities:

Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.
Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.
Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Required Skills/Abilities:

Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
Eagerness to learn, follow established processes, and adhere to IT documentation standards.
Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.
Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Education and Experience:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field - OR

- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).
1-3 year(s) of experience in a help desk, IT support, or desktop support role.
Experience with a ticketing or service management system is a plus.
Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.
A positive, team-first attitude and willingness to grow within a collaborative IT team environment.

Quick Apply

Refine Your Search

help desk technician jobs in verona, wi

IT Help Desk Technician

Customer Support Technician

Residential HVAC Service Manager

Now Hiring IT and Telecom Field Technicians

Field Technician

Maintenance

AV Systems Installation Support Technician

Maintenance Technician Full Ti-105010

Service Technician, HVAC Repair

Building Automation Control Specialist

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