Top 9 It help desk support Jobs in Verona Va

IT Technician
Dynamic Aviation —Bridgewater, VA
- $21.00 - $27.16 an hour
- Full-time
- Azure
- 5 years
- Writing skills
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3d
Customer Support Team Lead - IT
James Madison University —Harrisonburg, VA
- Up to $58,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
IT Help Desk Support
VPGC, LLC. —Hinton, VA
- $43,000 - $53,000 a year
- Computer science
- Computer Science
- Mid-level
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Systems Administrator
Augusta Water —Verona, VA
- $79,227.20 - $99,034.00 a year
- Full-time
- Background check
- System design
- Mid-level
- Health insurance
- Dental insurance

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Customer Support Team Lead - IT
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IT Technician

Dynamic Aviation -
Bridgewater, VA

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Job Details

Full-time
$21.00 - $27.16 an hour
3 days ago

Qualifications

Azure
Writing skills
Public Cloud
Windows
Desktop applications
Productivity software
Active Directory management

Full Job Description

Live an Adventure, Master your Craft, Find your Purpose

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence.

Information Technology IT Technician
Position Summary: The IT Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company’s PC’s, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with IT Management to ensure compliance with company policies and procedures.

Key Responsibilities:

Provides computer support via telephone, email and face-to-face contact
Troubleshoots computer equipment when problems reported
Ensures that all hardware and software are installed and operating properly
Assists with onboarding of new users
Maintains inventory of all equipment, software, and software licenses
Reports hardware and software issues to vendors and coordinate support
Performs timely workstation hardware and software upgrades as required
Documents internal procedures
Monitors Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
Assists after hours to provide support as needed
Other duties as assigned

Required Qualifications:

Associate’s degree in Information Systems, Business, Communications or related field
Excellent problem-solving and customer service skills
Ability to multi-task
Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
Strong written and verbal communication skills
Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
Demonstrates working knowledge of current communications devices and protocols
Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
Strong analytical, organizational, problem-solving and time-management skills
Strong teamwork, planning and coordination skills
Self-motivation, adaptability and the ability to meet aggressive deadlines

Preferred Qualifications

Bachelor’s degree in Information Systems, Business, Communications or related field
In lieu of degree, 5 to 6 years of experiences providing IT Helpdesk support

Additional Requirements

Ability to obtain and maintain a DOD SECRET Clearance, as necessary
Experience with Active Directory, Microsoft Azure, Windows, and Microsoft Office products. Professional certifications, such as CompTIA A+
Passport or work authorization requirements to work in the U.S.

Working Conditions:

Monday through Friday 8 am – 5 pm; flexible based on business needs
Prolonged periods of sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, writing, and operating office equipment
Ability to view computer screens for extended periods, with close vision and the ability to adjust focus
Occasional standing, walking, bending, or reaching within the office environment and on aircraft
Ability to lift and move items up to approximately 10–20 pounds (e.g., files, office supplies)
Effective verbal and written communication abilities
Ability to maintain focus and perform repetitive tasks with attention to detail
Regularly works in office environment and around aircraft hangars

Pay Band: $21.00-$27.16 per hour. Starting pay is determined by experience, qualifications, and internal equity, and typically falls between the minimum and midpoint of the pay range.

It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.

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it help desk support jobs in verona va

IT Technician

Customer Support Team Lead - IT

IT Help Desk Support

Systems Administrator

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