Top 5 Service advisor Jobs in Victorville, Ca

Service Advisor
Victorville Motors —Victorville, CA
- Full-time
- ASE Certification
- Bilingual
- Clean driving record
- Wellness program
- Paid holidays
Service Specialist - The Dealership Alternative You Can Trust!
Midas BARSTOW 1171 —Victorville, CA
- $65,000 - $120,000 a year
- Overtime
- Office
- Communication skills
- Entry level
- Paid holidays
Quick Apply
Automotive Service Advisor
Major Tire & Service Retailer —San Bernardino, CA
- $20 - $35 an hour
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Front Line Specialist - Be the First Point of Contact at Midas!
Midas BARSTOW 1171 —Victorville, CA
- $17.50 - $20.00 an hour
- Overtime
- Computer skills
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Service Manager – Harley-Davidson Dealership
Wise Auto Group —Victorville, CA
- $72,000 - $120,000 a year
- Full-time
- Dealership
- Ability to lift 50 pounds
- Recruiting
- Paid holidays
- Health insurance

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Service Advisor

Victorville Motors -
Victorville, CA

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Job Details

Full-time

Benefits

Wellness program
Paid holidays
Dental insurance
401(k)
Vision insurance

Qualifications

Computer operation
Passenger vehicle
Computer literacy
Customer satisfaction tracking
In-person customer service
Driver's License
Experience working in the automotive repair industry
Customer engagement
Computer skills
Manual transmission
Mechanical knowledge

Full Job Description

Overview:

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 2-3 years of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:

Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned

Qualifications:

2-3 years' Auto Dealership experience.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted California driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance-based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Bilingual a PLUS!

Apply Now

Refine Your Search

service advisor jobs in victorville, ca

Service Advisor

Service Specialist - The Dealership Alternative You Can Trust!

Automotive Service Advisor

Front Line Specialist - Be the First Point of Contact at Midas!

Service Manager – Harley-Davidson Dealership

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