Job Summary
The Lead Maintenance Technician is responsible for performing diverse duties including completing work orders, always maintaining the physical integrity of the community, and completing other general maintenance-related tasks as assigned by the Maintenance Supervisor. This involves ensuring a clean and well-maintained living environment for our residents, visitors, and team members. The Lead Maintenance Technician must anticipate, identify, and correct all problems involving the property and implement procedures that will prevent such problems. Follows safety, predictive, and productive maintenance systems, guidelines, and processes to support the achievement of the community’s business goals and objectives, with resident satisfaction being paramount.
Essential Job Functions
Conducts all business in accordance with company policies and procedures, state, and federal laws (e.g., OSHA, ADA, Fair Housing, etc.)
- Must be aware of the condition of the physical property throughout the community and immediately correct hazardous conditions, e.g., broken gates leading to the pool, broken steps, open holes, and broken/burned-out exterior lights.
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Use the company’s business systems to maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
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Schedule and perform minor and routine maintenance on all appropriate equipment on a regular basis.
- Inspect and maintain all tools in excellent condition.
- Diagnose and perform daily minor and routine maintenance/repair involving the following (not listed in a particular order):
Electrical and plumbing (including water lines)
Gas fixtures and appliances (where applicable)
A/C and heating systems
Shutters, doors, cabinets, windows, sliding glass doors
Appliances
Boiler, gas and electric
Water irrigation systems
Door locks, mailboxes, and locks
Stairs, gates, fences, patios, railings
Controlled access systems (where applicable), such as key cards or fobs
Tile, carpet, flooring
Ceiling leaks
Roofing, gutters, fasteners
Walls
Interior/exterior lights
Pool areas, tile, jacuzzi, pool furniture
Fireplaces (where applicable)
- Assist the Maintenance Supervisor with ordering shop inventory and tracking maintenance supply levels.
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Vendor scheduling and coordination as needed.
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Utilize Ops Tech to generate WTNs for ordering shop inventory and scheduling vendors.
- Ensure that all assigned make-ready repairs and services are completed correctly and on schedule.
- Reports all major repairs and requisitions to the Maintenance Supervisor before any expenditure of funds.
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Perform work area clean-up and safety-related duties.
Qualifications
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Position requires at least 3 years’ experience in property maintenance or equivalent field.
- Work Hours: 40 hours per week. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies.
- Equipment Requirement: Required to wear a back support belt, wear goggles when working with specific equipment, wear masks and gloves, and other safety equipment as tasks dictate.
- Equipment/Machinery/Tools: An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
- Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
- Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
- User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
- Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
- Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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A constant need (66% to 100% of the time) to be on feet.
- A constant need (66% to 100% of the time) to perform the following physical activities:
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Bend/Stoop/Squat/Kneel - Perform routine maintenance/repairs, pick up tools and needed equipment. Climb Stairs - Service requests, make-ready needs for 2nd and 3rd floor apartments.
- Push or Pull - Move equipment, appliances, and open/close doors, etc.
- Reach Above Shoulder - Perform routine maintenance/repairs, stock and remove equipment, parts, etc. Climb Ladders - Perform routine maintenance/repairs.
- Grasp/Grip/Turning - Handle tools and equipment and perform routine maintenance/repairs.
- Finger Dexterity - Handle tools and equipment and perform routine maintenance/repairs.
- Writing: Inventory maintenance, requisition requests, required maintenance reports.
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Lifting/carrying (supplies, replacement parts, ladders, etc.):
- Over 150 lbs. Rare need (less than 1% of the time)
- 75 - 150 lbs. Occasional need (1% to 33% of the time)
- 25 - 75 lbs. Frequent need (33% to 66% of the time)
- 1 - 25 lbs. Constant need (66% to 100% of the time)
NOTE: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more people. Examples of the heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
Vision Requirements
- Constant needs (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, and respond to written instructions from staff and residents. The constant need to see small details when performing routine maintenance duties.
- Frequent needs (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).
Hearing Requirements
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Constant needs (66% to 100% of the time) to communicate with assistants, office staff, vendors, and residents. Must use listening skills to diagnose needed repairs, etc.
Speaking Requirements
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Constant needs (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors, and residents.
Driving/Traveling Requirements
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Frequent needs (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at a moment’s notice. Pickups and deliveries to the corporate office.
- Must have a valid driver's license and automobile insurance coverage.
Work Environment & Location
- Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
- Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
- Frequent need (33% to 66% of the time) to work in awkward and confining positions.
- Work Location: This is a customer-facing position that is based at a Merion property, which means that the worksite is primarily within the apartment community, such as the leasing office, maintenance shop, or resident’s apartment home. This position requires direct and frequent interaction with residents, prospects, and other invited business guests.
Reasoning Development
HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
Required Education, Experience, and Certification
- A high school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience.
- At least three (3) years of mechanical and industrial experience, HVAC preferred.
- A valid driver’s license (in accordance with state law).
- EPA Certification – The company’s expectation is that all Maintenance Technicians (including all Maintenance Technicians, Lead Maintenance Technicians, and Service Managers) staff members have their EPA certification (Type I & Type II at minimum, Universal preferred). For Maintenance Supervisors, EPA Universal certification is the standard.
- Deadline for completion: If you do not have your EPA certification upon hire, the company requires that HVAC training and certification are achieved within 180 days of hire as a condition of continued employment. Continuing education and other on-the-job training are provided as part of the company’s professional development commitment.
Training Requirements
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New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention (*), and Security Awareness Training (aka Cybersecurity).
- (*) Florida law requires this training upon hire and annually thereafter.
- New Employee Required Training (New Jersey employees): Fair Chance in Housing Act.
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Other position-based, business and/or industry-related training courses as assigned.
- Merion University is Merion Residential’s centralized learning platform. Merion University reinforces the company’s commitment to expanding the knowledge, skills, and professional development experiences of all team members (new employees and existing staff) by providing comprehensive and robust opportunities for learning and personal growth.
- Merion University is located on Jostle (company intranet) > Library > Merion University.
Notice for all Maintenance Department Team Members:
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All maintenance positions at MRM Residential Management, LLC (d/b/a Merion Residential) require the use of hand tools to complete your assigned work responsibilities.
- All maintenance team personnel members are expected to provide their own hand tools for use during the workday.
- If acquiring the required hand tools presents a financial hardship, please reach out to your Community Manager or Regional Maintenance and Capital Projects Manager for further assistance.
- The required hand tools are presented in the “Required Hand Tools – Maintenance Team Members” document. This document must be reviewed and acknowledged to confirm receipt upon hire.
- Merion Residential assumes no financial responsibility for the safety or security of your personal hand tools. The hand tools are considered personal property.
Other Duties
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Make recommendations to maintain a proper inventory of supplies and tools sufficient for turning units.
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Perform non-complex electrical, plumbing, painting, and carpentry work orders. Also, assist with reconfiguring spaces including moving furniture, and assist with cleaning.
- Complete assigned service request orders in an accurate and timely manner per Merion Residential’s standards.
- Follow all preventative maintenance programs and guidelines to minimize emergency repairs and service requests.
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Adhere to the company’s safety programs and guidelines to minimize emergency repairs and service requests.
- Provide administrative support to Maintenance Supervisor (i.e., inventory, vendor logs, Ops entries, etc.).
This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, and Abilities
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At least 5 years of progressive maintenance or construction experience.
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At least 5 years of progressive experience as a full-charge maintenance technician preferred.
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Knowledge of maintenance systems, including inventory control, preventative maintenance, and work order record keeping.
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Basic knowledge of and ability to troubleshoot mechanical systems and equipment including HVAC, landscaping, carpentry, painting, electrical, and plumbing.
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Ability to provide technical assistance to other maintenance associates.
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Valid driver’s license required.
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Technical capacity – The ability to use a computer to input time data and to perform basic web-based tasks, including using Merion’s learning management system.
- Ability to enter and manage WTNs (purchase orders) and workflow items in Ops Tech (application).
