Full-Time - Onsite - 23 Harker Ave, Berlin, NJ 08009
At Cortrucent Security, we do more than safeguard businesses, we empower them to thrive through IT innovation, cybersecurity, and business transformation.
Our mission: to protect what matters most while helping organizations unlock new opportunities for growth.
We believe security isn’t just defense — it’s resilience, adaptability, and confidence in a digital-first world. The standard starts with us.
-
Tested Experience – Proven, trusted, and dependable.
-
Real Accountability – Ownership, integrity, and responsibility.
-
Urgency to Improve – Momentum, progress, and relentless drive.
-
Straight Talk – Honest, direct, and clear.
-
Trusted Results – Proven, measurable, and impactful
Cortrucent LLC is seeking a Service Desk Analyst & Field Technician to serve as a frontline technical resource for our clients and internal teams. This role combines responsive remote help desk support with hands-on field work, delivering fast, reliable resolution across a diverse base of small-to-midsize businesses in regulated industries.
You will be responsible for triaging and resolving incidents and service requests, performing on-site deployments and troubleshooting, and delivering an exceptional client experience at every touchpoint. This is a hands-on, client-facing role ideal for someone who thrives on solving problems and is eager to grow their technical and security skills.
Service Desk & Support
-
Serve as the first and second point of contact for client support requests via phone, email, and ticketing system
-
Triage, prioritize, and resolve incidents and service requests within defined SLAs
-
Document all work thoroughly and accurately in the PSA/ticketing platform
-
Escalate complex or high-impact issues to senior engineers with clear context and notes
-
Support core platforms and applications, including:
-
Microsoft 365 and Azure/Entra ID
-
Windows desktops and servers
-
Support Windows & Apple Hardware & Software
-
Active Directory (accounts, groups, GPOs)
-
Support business and line-of-business applications
-
Assist with user onboarding/offboarding, account provisioning, and access management
-
Provisioning hardware, software, and access.
-
Provide remote support via RMM tools and remote-control sessions
Field Technician & Onsite Delivery
-
Perform on-site installations, configurations, and repairs of workstations, servers, networking equipment, and peripherals
-
Conduct hardware deployments, refreshes, and decommissioning at client locations
-
Troubleshoot network connectivity, printers, VoIP, and endpoint issues in person
-
Support structured cabling, equipment racking, and basic infrastructure work as needed
-
Assist senior engineers with project rollouts, migrations, and cutovers at client sites
-
Represent Cortrucent professionally at client locations and build strong working relationships
Security & Compliance
-
Follow security best practices and client-specific compliance requirements (HIPAA, SOC 2, NIST, etc.)
-
Assist with patch management, endpoint protection, MFA, and basic security hygiene tasks
-
Support remediation of vulnerability findings and security tickets under senior guidance
-
Maintain strict confidentiality of client data and systems
Documentation & Continuous Improvement
-
Create and maintain accurate technical documentation, asset records, and runbooks
-
Provide proactive updates to clients and teammates on ticket status and progress
-
Identify recurring issues and recommend improvements to processes and tooling
-
Follow company policies & procedures
-
Passion for technology & security
-
2–5 years of experience in help desk, desktop support, or field technician roles
-
Solid working knowledge of:
-
Windows operating systems and Microsoft 365
-
Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
-
Active Directory / Entra ID user administration
-
Strong troubleshooting and problem-solving skills
-
Excellent communication and customer service abilities
-
Valid driver's license and reliable transportation for travel to client sites
-
Working knowledge hands-on experience with:
-
Microsoft ecosystem (Azure, M365)
-
Networking experience fundamentals (firewalls, VPNs, VLANs)
-
Virtualization platforms (VMware, Hyper-V, AHV)
-
Active Network+ & Sec+
-
Ability to lift and move equipment (up to ~50 lbs)
-
Authorized to work in the U.S. without sponsorship — current or future.
-
Certifications like AZ-500, AZ-104, MS-102, CCNA, CCNP, Security+, ISC2 CC, CISSP or CCSP.
-
Consulting or Managed Service Provider (MSSP, MSP) background.
-
Familiarity with compliance & security frameworks (SOC 2, HIPAA, NIST, ISO, HITRUST, etc.)
-
Patient, helpful, and clear under pressure.
-
Hands-on and resourceful, comfortable both behind a ticket queue and on a client site.
-
A proactive problem-solver with a "get it done" mindset.
Accountable, adaptable, and eager to keep learning and growing.
-
Internally, we operate on five principles — Forge the Craft, Own the Outcome, Run with Urgency, Give It Straight, and Earn the Result. If those resonate, you’ll fit here.
-
Willingness to work occasionally on weekends and holidays based on workload.
-
Availability for after-hours on-call support rotation as required.
-
Meets deadlines and milestones set by leadership, with proactive communication when risks or blockers arise.
-
Extreme attention to detail and a commitment to doing the work the right way the first time, no quick patches, no temporary fixes left in place, and no shortcuts that create future technical debt.
-
Reliable transportation.
-
Client-Focused & Adaptable — Maintains client context, empathy, and urgency in every engagement; adapts quickly to changing priorities and client needs; goes above and beyond to deliver exceptional experiences.
-
Clear & Collaborative Communicator — Communicates clearly and confidently with clients and teammates; builds positive relationships and works well within a team.
-
Hands-On Doer — Balances structured process with practical, hands-on execution.
-
Problem Solver & Continuous Improver — Proactively identifies issues, proposes solutions, and pushes for continuous improvement; strives for excellence in every engagement.
-
Accountable End-to-End — Takes ownership of tasks from start to finish — including thorough testing, validation, and documentation — and drives results with minimal supervision.
-
Disciplined in Delivery & Detail — Consistently meets deadlines and milestones with proactive communication when risks or blockers arise; commits to doing the work the right way the first time — no quick patches, no temporary fixes left in place, and no shortcuts that create future technical debt.
-
Team Player — Supports teammates and contributes to a positive, collaborative culture.
-
Fast, reliable resolution of client tickets within SLA targets
-
High client satisfaction and trust through responsive, professional support
-
Accurate, thorough documentation that strengthens the team's knowledge base
-
Smooth on-site deployments and field work that minimize client disruption
-
Continuous learning and certification path
-
Direct impact on client success and company growth
-
Exposure to diverse technologies and environments
-
Opportunity to shape solutions, standards, and strategy
-
Collaborative leadership and engineering culture
-
Continuous learning and certification support.
-
Work with cutting-edge cloud and security technologies.
-
Attractive compensation and benefits.
-
Retirement Savings Plan.
-
Paid Time Off.
-
Paid Training and Certifications.
