Location: 3100 Shore Drive Virginia Beach, VA
Reports to: Concierge Services Supervisor
FLSA: Non-Exempt (Hourly)
Schedule: Part-Time (Some nights and weekend availability required)
About Us
Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.
Our mission? Enriching lives through the power of purpose, belonging, and wellness.
We live our values every day:
- Respect for every person
- Passion for what we do
- Professionalism in all we do
Apply today and help us bring wellness, joy, and energy to the heart of our community!
As a Concierge Team Member, you will provide professional and courteous customer service to residents, guests and team members. Responsible for all of the tasks at the Courtesy Desk, Concierge, Starfish Pointe and The Hoy Healthcare Reception Desk. Must be flexible with schedule and with rotating from position to position. Maintain knowledge of the WCCB community, its services provided to the residents and team members. Ensure HIPAA compliance and resident confidentiality. Ensure that the reception area and Starfish Pointe are clean and inviting. Provide excellent customer service and to be able to multitask. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same
What You’ll Do In This Role
Core Competencies
- Positive, friendly demeanor
- Solution-seeker
- Demonstrated high standards for quality of service
- Ability to work in a fast-paced environment
- Ability to multi-task
Physical Requirements
- Must be able to lift up to 25 lbs.
- Capable of standing for extended periods of time.
- Able to walk and climb stairs as part of daily tasks.
The Experience You’ll Bring
Required
- High School Graduate or equivalent
- 1 Year experience in customer service, Concierge Service, Retails Sales.
- Must be able to work evenings, weekends and holidays.
- Experience in Retail
- Administrative experience
- Proficient Microsoft and google applications.
- Neat, clean, and professional appearance.
- Flu-Vaccinated
Preferred
- Experience with POS systems and handling cash sales preferred
Compensation & Benefits
- Compensation Range: $18.17 - $21.35 (based on relevant experience)
- Full-Time Employee (and eligible Part-Time Employee) Benefits Include:
- Medical, Dental, Vision Insurance (Available Day One!)
- Life & Disability Insurance (Short- and Long-Term)
- Retirement Plan with Employer Match
- Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
- Tuition Assistance + Scholarships for You & Your Family
- Employee Assistance Program (EAP)
- Legal/Identity Theft Protection Plans
- Team Member Discounts
- Career Growth & Leadership Development Opportunities
At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.
Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
