Director of Compliance, Quality & Risk Management
Hultquist Place | Jamestown, NY
Status: Full-Time, Exempt
Salary: $65,000 - $80,000 annually, based on experience
Lead Quality. Ensure Compliance. Protect Residents. Drive Excellence.
Hultquist Place, a Lutheran organization, is seeking an experienced and mission-driven Director of Compliance, Quality & Risk Management to serve as the designated Chief Compliance Officer for our healthcare operations. This leadership role provides oversight of regulatory compliance, quality assurance and performance improvement (QAPI), risk management, survey readiness, and corporate compliance activities.
If you are passionate about improving quality outcomes, fostering ethical operations, ensuring regulatory excellence, and supporting resident-centered care, we invite you to join our leadership team.
Hultquist Place is a 96-bed Adult Home offering Assisted Living Program (ALP) services through Lutheran's Licensed Home Care Services Agency (LHCSA). As part of Lutheran's commitment to strengthening lives and communities, we provide compassionate care and supportive services that promote dignity, independence, and quality of life.
The Director of Compliance, Quality & Risk Management serves as the organization's designated Chief Compliance Officer and provides strategic leadership for:
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Regulatory compliance and ethics programs
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Quality Assurance & Performance Improvement (QAPI)
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Risk management initiatives
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Survey readiness and regulatory response
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Audit and monitoring activities
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Policy development and compliance education
This position works closely with organizational leadership to promote resident safety, regulatory compliance, quality outcomes, and continuous improvement while maintaining independence in monitoring and reporting compliance matters.
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Lead and oversee the organization's Compliance Program.
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Chair the Compliance and Ethics Committee.
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Coordinate compliance monitoring, investigations, reporting, and program evaluations.
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Promote organizational awareness of ethics, fraud prevention, and regulatory responsibilities.
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Monitor compliance with New York State and federal regulations governing Adult Homes, Assisted Living Programs, and Licensed Home Care Services Agencies.
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Coordinate survey readiness efforts and assist with regulatory inspections, audits, and investigations.
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Monitor implementation of corrective action plans and regulatory requirements.
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Facilitate and coordinate the organization's QAPI program.
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Analyze quality metrics and performance indicators.
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Lead quality improvement initiatives and monitor outcomes.
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Prepare reports and recommendations for leadership.
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Monitor incidents, grievances, complaints, and adverse events.
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Identify operational and regulatory risks and recommend mitigation strategies.
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Support resident safety, abuse prevention, emergency preparedness, and workplace safety initiatives.
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Conduct internal audits and mock surveys.
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Support policy development and regulatory updates.
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Coordinate compliance-related education and training programs.
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Serve as a trusted resource for leaders and staff on compliance, quality, and risk management matters.
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Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, Healthcare Compliance, Quality Management, or a related field required.
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Master's degree preferred.
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Minimum of five years of progressive experience in healthcare compliance, quality management, risk management, healthcare administration, assisted living, home care, long-term care, or related healthcare settings preferred.
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Experience with New York State Department of Health regulations strongly preferred.
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Experience coordinating surveys, audits, compliance programs, investigations, or quality improvement initiatives preferred.
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Leadership experience preferred.
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Strong understanding of healthcare compliance, QAPI, and risk management principles.
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Knowledge of New York State Adult Home, ALP, and LHCSA regulations.
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Excellent analytical, organizational, and communication skills.
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Ability to interpret regulations and develop practical compliance solutions.
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Proficiency with Microsoft Office, electronic health records, and data analysis tools.
At Hultquist Place, you will have the opportunity to make a meaningful impact on resident safety, quality outcomes, and organizational excellence while supporting a mission-driven organization dedicated to compassionate service.
We offer:
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Competitive salary and benefits package
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Collaborative and supportive work environment
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Opportunity to influence quality and compliance strategy across healthcare operations
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Meaningful work that strengthens lives and communities
Join a team committed to excellence, integrity, and compassionate care.
Lutheran Social Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
