Top 64 Call center operator all shifts Jobs in Washington, Dc

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Contact Center Operator (SCA) - Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
3d
Contact Center Operator (SCA) – Evening and Weekend Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
3d
Contact Center Operator (SCA) – Evening Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- 1 year
- Health insurance
3d
Dispatch Operator
Triple Canopy INC —Washington, DC
- $29.26 an hour
- Background check
- Word processing
- Computer literacy
Call Center OC Operator I (FT)
i2G Systems —Falls Church, VA
- Full-time
- Bilingual
- Computer literacy
- Pass drug screening
- Wellness program
- Health insurance
10d
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Security Agent - Full-time - Overnight
Washington Commanders —Landover, MD
- $20 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- High school diploma or GED
Call Center Specialist
National Center for Missing & Exploited Children —Alexandria, VA
- Weekends as needed
- Background check
- Word processing
- Children
Quick Apply
Medical Emergency Dispatcher
RWD Consulting —Bethesda, MD
- $23.66 an hour
- 8 hour shift
- Computer literacy
- Mid-level
Quick Apply
B2 Problem Solver Team Member
Target —Upper Marlboro, MD
- $20.82 - $37.45 an hour
- Full-time
- Computer literacy
- Research
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
2d
Security Agent - Part-time
Washington Commanders —Landover, MD
- $18 an hour
- Part-time
- 18 years or older
- Writing skills
- High school diploma or GED
13d
Evening Drive Thru and Front Counter Team Member
Chick-fil-A —Washington, DC
- $18.10 an hour
- Part-time
- Bilingual
- Serving
- No education required
- Paid training
- Health insurance
Quick Apply
GSOC Supervisor (Morning & Overnight Shift)
GEICO —Bethesda, MD
- $100,450 - $157,850 a year
- Weekends as needed
- Office
- Continuous improvement
- Travel
Video Monitoring Operator I (FT Overnight)
Kastle Systems —Falls Church, VA
- Overnight shift
- Military
- Writing skills
- Pass drug screening
- Wellness program
- Health insurance
8d
Warehouse Manager- Night Shift
Capital Electric —Upper Marlboro, MD
- $86,000 - $127,000 a year
- Full-time
- ERP systems
- Mid-level
- Leadership
- Wellness program
- Paid parental leave
9d
GSOC Tier 1 Analyst
Global Enterprise Services, LLC —Andrews AFB, MD
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
Radiologic Technologist - Sign On Bonus $10,000
Inova | GoHealth Urgent Care —Fairfax, VA
- $38.50 - $47.50 an hour
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
SOC Analyst Tier 3
JFL Consulting LLC —Springfield, VA
- $140,000 - $180,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Diesel Mechanic Maintenance Trainer
Transdev —Fairfax, VA
- $80,000 - $100,000 a year
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

call center operator all shifts jobs in washington, dc

Call Center Operator - All Shifts

Contact Center Operator (SCA) - Day Shift

Contact Center Operator (SCA) – Evening and Weekend Shift

Contact Center Operator (SCA) – Evening Shift

Dispatch Operator

Call Center OC Operator I (FT)

Reservationist/CSR (Part-Time)

Security Agent - Full-time - Overnight

Call Center Specialist

Medical Emergency Dispatcher

B2 Problem Solver Team Member

Security Agent - Part-time

Evening Drive Thru and Front Counter Team Member

GSOC Supervisor (Morning & Overnight Shift)

Video Monitoring Operator I (FT Overnight)

Warehouse Manager- Night Shift

GSOC Tier 1 Analyst

Radiologic Technologist - Sign On Bonus $10,000

SOC Analyst Tier 3

Diesel Mechanic Maintenance Trainer

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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