Top 15 Customer support specialist Jobs in Waterloo, Ia

Customer Service Specialist
Orkin —Cedar Falls, IA
- $18.25 an hour
- Full-time
- Office
- Windows
- Administrative experience
- Employee stock purchase plan
- Paid holidays
Technical Support Specialist
Biosource Recruiting —Waterloo, IA
- $70,000 - $75,000 a year
- Mid-level
- 3 years
- Organizational skills
Quick Apply
Customer Experience Specialist
Warren Transport, Inc. —Waterloo, IA
- $40,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
9d
Broker Relations Specialist
Integrity Marketing Group —Cedar Falls, IA
- Full-time
- Mid-level
- Office
- Associate's degree
Quick Apply
9d
Technology Repair & Customer Experience Specialist
iTech Gurus - Cedar Falls, IA —Cedar Falls, IA
- $14 - $20 an hour
- Full-time
- Hybrid work
- No experience needed
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Relationship Specialist - Seasonal
Landus —New Hartford, IA
- Seasonal
- Ability to lift 50 pounds
- Driver's License
- Trade school
Quick Apply

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Customer Service Specialist

Orkin -
Cedar Falls, IA

Apply Now

Job Details

Full-time
$18.25 an hour

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Route planning software
Customer records maintenance
Managing customer accounts
Customer communication
Confidential information handling
Customer relationship building
Account maintenance
Service scheduling
Client inquiry handling
Route mapping technology
Windows
Route planning
Administrative experience
Client database systems
Quality assurance
Customer engagement
Computer skills
Implementing route optimization projects
Customer information system software
Communication skills
Entry level
Under 1 year
Client interaction via phone calls
Customer data entry

Full Job Description

Overview:

If You’re Great at Helping People, We’ve Got the Career for You

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top-tier service with confidence.

You’ll enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.

Why Orkin?

You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession-resistant.

We are driven by a shared mission and grounded in values that define everything we do:

Safety
Professionalism
Empathy
Integrity
Innovation

With a reputation built over more than a century and a team-first culture, you’ll feel supported from day one with the freedom and tools to succeed.

Responsibilities:

What You’ll Be Doing

Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results
Reschedule unserved accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customers’ privacy and other proprietary information

What’s In It for You?

Competitive Earnings Starting at $18.25 per hour (based on experience), plus commissions.
Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
Industry leading, quality, and comprehensive training program.
Benefits That Go Beyond:
Medical, Dental, Vision & Life Insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career Growth Opportunities – We promote from within and invest in your future.

Qualifications:

You’d Be a Great Fit If You:

Love helping people and creating positive customer experiences
Are a strong communicator who enjoys solving problems.
Have previous Customer Service or Administrative experience (preferred)
Stay organized, detail-oriented, and calm under pressure.
Are confident using computers, scheduling systems, and multitasking throughout the day.
Thrive in a team environment and take pride in providing exceptional support.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Apply Now

Refine Your Search

customer support specialist jobs in waterloo, ia

Customer Service Specialist

Technical Support Specialist

Customer Experience Specialist

Broker Relations Specialist

Technology Repair & Customer Experience Specialist

Relationship Specialist - Seasonal

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