Top 63 Inbound customer service Jobs in Waterloo, Ia

Fleet Manager 2nd Shift
Warren Transport, Inc. —Waterloo, IA
- From $42,500 a year
- Full-time
- Microsoft Excel
- Maintenance
- Mid-level
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Inside Sales Representative
PestCo LLC —Iowa
- $18 - $22 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Health savings account
- Paid holidays
Remote Bilingual Customer Service Representative
MCI Careers —Iowa
- $17 an hour
- Full-time
- Remote
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Patient Services Representative
Kimball and Beecher —Waterloo, IA
- $18 - $22 an hour
- Full-time
- Dental office
- Medical office experience
- Leadership
- Paid time off
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Part Time 6p-11p DC General Warehouse Associate - Equipment Operator, $23.50/hr !
Ferguson Enterprises, LLC —Waterloo, IA
- $15.00 - $30.15 an hour
- Part-time
- Residential
- Warehouse
- Organizational skills
- Paid parental leave
- Health insurance
DC General Warehouse - Equipment Operator, 1st shift Picking, starting at $21/hr!!
Ferguson Enterprises, LLC —Waterloo, IA
- $15.00 - $34.66 an hour
- Full-time
- Residential
- Entry level
- Commercial
- Paid parental leave
- Health insurance
DC General Warehouse Associate, Equipment Operator, Receiving, 5a-1:30p, $21/hr
Ferguson Enterprises, LLC —Waterloo, IA
- $21 an hour
- Full-time
- Residential
- Warehouse
- Organizational skills
- Paid parental leave
- Health insurance
Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
- $17.21 an hour
- Part-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Work from home
Quick Apply
Condition Management Account Coordinator
Cottingham & Butler —Waterloo, IA
- Urgently hiring
- Writing skills
- CNA
- Entry level
- Profit sharing
- Health savings account
Quick Apply
7d
Government Collection Specialist - 08.14.2026 CF
The CBE Group, Inc. —Cedar Falls, IA
- $17.74 - $23.00 an hour
- Urgently hiring
- Residential
- High school diploma or GED
- Communication skills
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Rental Coordinator
EquipmentShare —Waterloo, IA
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
10d
Staffing Specialist
PeopleReady —Cedar Falls, IA
- $17 - $20 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
Forklift Operator - 1st Shift
Buckeye Corrugated, Inc. —Cedar Falls, IA
- Full-time
- Computer literacy
- Dry van
- Forklift
- Paid holidays
- Health insurance
3rd shift DC General Warehouse Associate, Equipment Operator, $23.50/hr starting rate!
Ferguson Enterprises, LLC —Waterloo, IA
- $15.00 - $34.66 an hour
- Full-time
- Residential
- Warehouse experience
- Communication skills
- Paid parental leave
- Health insurance
1d
2nd shift DC General Warehouse Associate, Equipment Operator, starting rate $23.50!
Ferguson —Waterloo, IA
- $15.00 - $30.15 an hour
- Full-time
- Residential
- Organizational skills
- Warehouse experience
- Paid parental leave
- Health insurance
14d
Staffing Specialist
TrueBlue Internal —Cedar Falls, IA
- $17 - $20 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Client Relations Specialist
Integrity Marketing Group —Cedar Falls, IA
- Full-time
- Mid-level
- Office
- Associate's degree
Quick Apply
FORKLIFT OPERATOR - 1ST SHIFT
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Computer literacy
- Dry van
- Forklift
- Paid holidays
- Health insurance
Bilingual Government Collections Specialist 08.14.2026 CF
The CBE Group, Inc. —Cedar Falls, IA
- $20 - $26 an hour
- Urgently hiring
- Bilingual
- Residential
- High school diploma or GED
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Territory Account Manager
EquipmentShare —Waterloo, IA
- $24,000 a year
- Background check
- Construction site
- Pass drug screening
- Paid holidays
- Relocation assistance
Quick Apply

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Fleet Manager 2nd Shift

Warren Transport, Inc. -
Waterloo, IA

Quick Apply

Job Details

Full-time
From $42,500 a year

Qualifications

High school diploma or GED

Full Job Description

SUMMARY

The After Hours Fleet Manager is responsible for core business support functions outside of normal business hours, including CTPAT tracking and alert compliance, customer load tracking and status reporting, load planning, breakdown maintenance assistance, and managing and developing relationships with drivers to improve overall driver satisfaction and retention. The position works closely with other departments to meet customer, driver, and safety initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Monitors CTPAT geofencing, taking immediate investigative and escalation action on out of route alerts

Dispatches load information, communicating customer expectations to operator.

Answers inbound contractor and customer communications

Uses LME, email, and phone to answer load-related questions for contractors

Handles contractor load-related needs including money advances within scope

Tracks, traces, and reports positions and eta updates to customers via phone, email, or web portals

Plans available loads and trucks and creates solutions to cover broken down or uncovered loads.

Handles maintenance functions that arise, including roadside breakdown assistance, creating work orders, approvals within scope

Ability to work independently without direct supervision

Manages the fleet productivity using key performance indicators.

Answers phone, email and Omnitracs communication of 300-400 trucks.

Coordinates operator's service-related needs to monitor service issues (i.e., permits, service failures, tickets) by proactively minimizing and resolving problems.

Maintain up-to-date knowledge of DOT regulations for over the road drivers including e-logs, permits, hazmat, weight restrictions, etc.

Ensure DOT and company specific safety regulations are being followed.

Communicates fleet needs with internal partners, such as Load Planner. Advocating for driver when needs are not met, to include selling load opportunities to operator.

Notifies CSR and planners if assistance is necessary to help resolve issues.

Notifies after-hours Safety team of any accident or emergency.

Communicates with internal partners when there are changes to a load.

Meets or exceeds CPM, RWT, and driver turnover percentage goals.

Performs other duties, tasks, or responsibilities as assigned.

EDUCATION & EXPERIENCE

High School Diploma or GED; bachelor's degree preferred or equivalent work experience

Excellent communication skills, verbal and written.

Strong problem solving and critical thinking skills.

Ability to negotiate.

Motivated to achieve both company and personal goals.

Proficient computer and internet skills (Microsoft Office products, Word and Excel).

Able to build rapport quickly

TOTAL CASH COMPENSATION

Base salary starts at $42,500 annually, with performance incentives of up to $15,000 annually.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly in a stationary sitting position and occasionally will move around.

Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).

Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on in-person oversight, coaching, and real-time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Refine Your Search

inbound customer service jobs in waterloo, ia

Fleet Manager 2nd Shift

Inside Sales Representative

Remote Bilingual Customer Service Representative

Patient Services Representative

Part Time 6p-11p DC General Warehouse Associate - Equipment Operator, $23.50/hr !

DC General Warehouse - Equipment Operator, 1st shift Picking, starting at $21/hr!!

DC General Warehouse Associate, Equipment Operator, Receiving, 5a-1:30p, $21/hr

Member Support Associate I - PT

Condition Management Account Coordinator

Government Collection Specialist - 08.14.2026 CF

Rental Coordinator

Staffing Specialist

Forklift Operator - 1st Shift

3rd shift DC General Warehouse Associate, Equipment Operator, $23.50/hr starting rate!

2nd shift DC General Warehouse Associate, Equipment Operator, starting rate $23.50!

Staffing Specialist

Client Relations Specialist

FORKLIFT OPERATOR - 1ST SHIFT

Bilingual Government Collections Specialist 08.14.2026 CF

Territory Account Manager

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