Top 10 Help desk technician Jobs in Watertown, Wi

Help Desk Technician - 2nd Shift
PS SEASONING & SPICES INC —Iron Ridge, WI
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
7d
Residential HVAC Service Manager
Carew Heating & A/C —Watertown, WI
- $80,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Sun Prairie, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
Lead Tech Support Specialist
Fathom Mfg —Hartland, WI
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply

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Lead HVAC Installer - Residential Construction
Dave Jones LLC —Wauwatosa, WI
3+ years of experience in the HVAC field, including previous supervisory experience. Ability to read and interpret blueprints and technical diagrams.
$68,000 - $81,000 a year
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Warehouse Manager
Austin Plumbing, Heating, Air & Electric —Hartland, WI
Staging jobs for field teams. Working closely with Dispatch, the General Manager, and field leadership to ensure each day starts smoothly.
From $65,000 a year
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk technician jobs near watertown, wi

Help Desk Technician - 2nd Shift

PS SEASONING & SPICES INC -
Iron Ridge, WI

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Job Details

Full-time
7 days ago

Qualifications

Desktop computer repair
Office equipment routine maintenance
Customer communication
Computer science
Network troubleshooting
Bachelor's degree in information technology
Computer Science
IT user and group management
Associate's degree in computer science
ERP systems
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
Inventory management software
User training (technical support)
Help files
Associate's degree in information technology
Internal employee customer service
Production management software
Desktop (troubleshooting support)
Hardware configuration
Customer support ticket management
Software documentation
Technical customer support for office equipment
Food industry
Application Maintenance
Productivity software
1 year
Cybersecurity

Full Job Description

We are seeking a proactive and customer-focused Help Desk Technician to join team. This role involves providing technical support to ensure smooth operations of IT systems and resolving issues impacting daily production and office activities. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a dedication to maintaining high-quality service.

Primary Responsibilities:

Technical Support:

Provide first-line technical support to employees, including manufacturing, quality assurance, logistics, and administrative teams.
Diagnose and resolve hardware, software, and network-related issues efficiently.

System Maintenance:

Install, configure, and update IT equipment such as computers, printers, and handheld devices.
Monitor and maintain production-related systems, ensuring minimal downtime.

Ticket Management:

Use ticketing systems to log, prioritize, and track incidents and requests.
Ensure timely resolution of issues within agreed service levels.

User Training and Documentation:

Create and maintain user guides and IT-related documentation.
Train staff on the proper use of company systems, software, and hardware.

Collaboration with IT Team:

Work closely with the IT team to escalate complex issues and contribute to system upgrades or implementations.
Assist in maintaining cybersecurity measures, including user account management and awareness programs.

Continuous Improvement:

Proactively identify recurring issues and recommend improvements to IT processes.
Stay updated on emerging technologies relevant to the food manufacturing industry.

Skills and Qualifications:

Education and Experience:

Associate's or bachelor’s degree in IT, Computer Science, or a related field preferred.
1-2 years of experience in a help desk or IT support role.

Technical Skills:

Proficiency in Windows OS, Microsoft Office Suite, and basic networking principles.
Familiarity with ERP systems or manufacturing-specific software (e.g., inventory management, production scheduling).

Interpersonal Skills:

Strong communication skills to explain technical issues to non-technical users.
Ability to work effectively under pressure in a fast-paced environment.

Problem-Solving:

Logical thinking and the ability to troubleshoot and resolve issues independently.

Industry Knowledge (Preferred):

Understanding of IT needs in food manufacturing, such as compliance with quality standards and production schedules.

E-Verify Employer

This role will run a general 2nd shift schedule with some flexibility:
Tues–Thurs: 4:00 PM – 12:00 AM
Friday: 2:00 PM – 10:00 PM
Saturday: 9:00 AM – 5:00 PM

Quick Apply

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help desk technician jobs in watertown, wi

Help Desk Technician - 2nd Shift

Residential HVAC Service Manager

Now Hiring IT and Telecom Field Technicians

Field Technician

Lead Tech Support Specialist

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