Help Desk Specialist I
Foundation Finance Company, LLC —Rothschild, WI
- $20 - $23 an hour
- Full-time
- Computer Science
- Word processing
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
7d
Help Desk
The Dirks Group —Wausau, WI
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
12d
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Wausau, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Associate's degree
- Health savings account
- On-the-job training
Quick Apply
IT Support Specialist
Eye Clinic of Wisconsin —Wausau, WI
- $21 - $29 an hour
- Temporary
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
10d
Help Desk Specialist
L&S Electric —Schofield, WI
- Computer Science
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
5d
Part-Time Front Desk Associate
Bantr —Rothschild, WI
- $15 - $18 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Health insurance
Quick Apply
Dental Front Desk Administrator
Merrill Smiles Dental —Merrill, WI
- Part-time
- Dental office
- Administrative experience
- In-person
- Paid holidays
- Dental insurance
Quick Apply
Full Time Information Technology Manager
Behavioral Health Clinic —Wausau, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Dental Office Assistant - Business Assistant
Quirt Family Dentistry —Schofield, WI
- Full-time
- Dental office
- Current TB test
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
3d
Patient Services Representative
Eye Clinic of Wisconsin —Wausau, WI
- $16 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Receptionist
Camping World —Rothschild, WI
- $14.00 - $16.82 an hour
- Part-time
- Sales
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
Front Desk Agent
Hampton Inn Wausau —Wausau, WI
- From $15 an hour
- Part-time
- Computer literacy
- Organizational skills
- Cleaning
- Paid time off
- Employee discount
Quick Apply
3d
Dental Front Desk Receptionist and Care Coordinator
Wausau Smiles Dental —Wausau, WI
- Part-time
- Dental office
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
IT Support & Operations Coordinator
Weinbrenner Shoe Co Inc —Merrill, WI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Night Auditor
Best Western Plus —Rothschild, WI
- $15 - $17 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Paid time off
- Employee discount
Quick Apply
3d
Front Desk 2nd Shift
Days Inn & Suites Wausau —Rib Mountain, WI
- $14 - $15 an hour
- Part-time
- Hotel
- Accounting
- In-person
Quick Apply
Patient Service Representative - PSR
Hemophilia Outreach of WI Inc —Wausau, WI
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Representative
CHAR Grillhouse —Wausau, WI
- From $15 an hour
- Part-time
- Bilingual
- Computer literacy
- Office
- Employee discount
- Flexible schedule
Quick Apply
1d
Work-Study/Student - Academic Resource Center
Northcentral Technical College —Wausau, WI
- $14 an hour
- Part-time
- In person
- Office
- Ability to lift 50 pounds
- University
Night Auditor 3rd Shift - Front Desk
Days Inn & Suites Wausau —Rib Mountain, WI
- $14 - $15 an hour
- Part-time
- Hotel
- Accounting
- In-person
Quick Apply

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Help Desk Specialist I

Foundation Finance Company, LLC -
Rothschild, WI

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Job Details

Full-time
$20 - $23 an hour
7 days ago

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Phone communication
Word processing
Spreadsheets
Desktop applications
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Overview:

Help Desk Specialist Description & Duties:

The Help Desk Specialist supports staff by resolving hardware and software issues, providing support to end users and their devices, and providing technical assistance and support related to computer systems and various IT equipment.

Pay Range: USD $20.00 - USD $23.00 /Hr. Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Trouble shoots complex technical issues and provides timely and effective solutions.
Assist in maintaining ticket queue by thoroughly and efficiently processing requests and providing documentation of resolution within the ticket.
Ensure call handling, email communication, and other electronic communications are processed according to department SLA’s and policies.
Create training documentation for end users; prepare required/needed documentation for operational desktop software, system software, and device hardware, and effectively assist/train associates on complicated issues.
Respond to queries related to IT equipment and applications and run diagnostic programs to isolate issues and implement solutions. Follow up with staff to ensure incidents are resolved, requests are filled, and customer communication is complete.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Coordinate the installation, repair, and upgrades of various computer hardware, software, and peripherals for users and perform Preventative Maintenance (PM) on end user devices within scheduled periods
Ensure the highest standards of customer service are maintained in accordance with policies and procedures set for by Foundation Finance Company and be a strong team player willing to work with and assist team members and end users.
Collaborate with other internal IT department personnel to provide support on issues that are outside the scope of their knowledge or expertise.

Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Qualifications:

Minimum Qualifications:

Associates degree in Computer Science, Information Technology, Business Technology, or related field of study, or equivalent work experience.
A+ certification or similar designation is a plus.
To perform this job successfully, an individual should have knowledge of Spreadsheet software; Word Processing software and Internet software.
Strong typing skills.
Strong attention to detail.
Professional phone presence and excellent verbal and written communication skills.

Description:

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code

Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

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