Top 4 Desk technician Jobs in Weirton, Wv

Help Desk Technician
All Lines Technology Inc —Moon Township, PA
- Azure
- Mid-level
- University
Quick Apply
11d
Advanced Workspace Support Technician
General Dynamics Mission Systems, Inc —Canonsburg, PA
- $31.50 - $32.50 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health insurance
Jr. Network Technician
Heeter Printing Co —Canonsburg, PA
- $17 - $18 an hour
- Computer Science
- Writing skills
- In-person

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Advanced Workspace Support Technician
General Dynamics Mission Systems, Inc —Canonsburg, PA
As an exceptional problem solver, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, network and…
$31.50 - $32.50 an hour
Maintenance Technician II
Summit School Services —Youngstown, OH
Valid applicable state license (CDL preferred) — Company has a free training program for mechanics. You’ll work across yellow-bus systems—preventive maintenance…
$30 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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Help Desk Technician

All Lines Technology Inc -
Moon Township, PA

Quick Apply

Job Details

11 days ago

Qualifications

Customer communication

Full Job Description

The Help Desk Technician will be responsible for providing technical assistance and support to customer-reported issues or inquiries regarding computer systems, hardware, or software. The Technician will be tasked with but not limited to: responding to general inquiries, running diagnostic programs, isolating problems, creating documentation, and determining and implementing solutions. It is expected that the Technician use the University's Ticketing System and Knowledge Base to document and clearly communicate requests, problems, and issues to customers and colleagues.

Responsibilities

Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses
Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system
Provide technical assistance and support for concerns and issues related to systems, software, and hardware
Work in an environment that requires following procedures and documenting actions without direct supervision
Run diagnostic programs and scripts to resolve problems related to hardware or software
Report significant and recurring issues to the tier-2 support teams
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting
Create documentation to aid with troubleshooting and system processes
Image and deploy computer and mobile hardware assigned to University employees
Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks
Refurbish computers and mobile devices for redeployment

Qualifications

One to two years of proven experience as a Help Desk Technician or another customer service role
Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner
Excellent communication, analytical and problem-solving skills
Keen attention to detail, a memory of patterns, and an interest in problem-solving
Experience with Microsoft Azure or any other MFA system
Experience with computer and mobile device management systems
Ability to handle stressful situations with professional composure
Basic knowledge of TCP/IP networking: networking topology, protocols, and services

Quick Apply

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desk technician jobs in weirton, wv

Help Desk Technician

Advanced Workspace Support Technician

Jr. Network Technician

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