Top 13 Help desk support Jobs in Wenatchee, Wa

IT - Solutions Tech I
Confluence Health —Wenatchee, WA
- $24.86 - $39.66 an hour
- 8 hour shift
- Computer literacy
- Windows
- High school diploma or GED
- Employee assistance program
- Retirement plan
6d
IT Support Services I-Help Desk
Courser Employment Services LLC —Wenatchee, WA
- $18 - $20 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
IT Support Services I - Help Desk
Courser —Wenatchee, WA
- $18 - $20 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Health insurance
Network Operations Center Analyst
Chelan County Public Utility District —Wenatchee, WA
- $30.62 - $38.27 an hour
- Online Application
- English
- Mid-level
- Ability to climb stairs
- Paid jury duty
- AD&D insurance
11h
Tier 1 Technical Support
GTC Technical Support —Wenatchee, WA
- $17.13 an hour
- Urgently hiring
- Customer service
- Office
- Typing
Quick Apply
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance

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DVHopeline Peak Shift Advocate (Monday-Thursday 10am-7pm)
New Beginnings - Ending Domestic Violence —Washington State
Advocates will receive the necessary technology, equipment and training to respond to calls and chats and to enter data into the program database.
From $33.11 an hour
Quick Apply
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DVHopeline Peak Shift Advocate (Wednesday - Saturday 10am-7pm)
New Beginnings - Ending Domestic Violence —Washington State
Advocates will receive the necessary technology, equipment and training to respond to calls and chats and to enter data into the program database.
From $33.11 an hour
Quick Apply
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Proteam Solutions Inc. —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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IT - Solutions Tech I

Confluence Health -
Wenatchee, WA

Apply Now

Job Details

$24.86 - $39.66 an hour
6 days ago

Benefits

Employee assistance program
Retirement plan

Qualifications

Computer operation
Technical documentation
Incident Escalation
High school diploma or GED
Desktop (troubleshooting support)
Desktop applications
Escalation handling
Technical Proficiency
Peripheral hardware support

Full Job Description

Salary Range: $24.86 - $39.66 Overview:

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Pool Employees of Confluence Health receive a range of benefits in addition to compensation.

Retirement Plan
Pool Differential
Sick Leave
Shift Differential
Employee Assistance Program

For more information on our Benefits & Perks, click here!

Summary:

Please note: This is a pool position. No guarantee of hours.

This position sits onsite in Wenatchee, WA.

Under the direction of IT Operations leadership, the IT Solutions Technician I provides first-level technical support and performs initial triage for Help Desk requests related to supported applications, systems, and devices. This role focuses on customer service, accurate ticket documentation, basic troubleshooting, fulfillment of standard service requests, and timely escalation of issues that require additional technical expertise.

Position Reports To: IT - Operations Manager

Essential Functions:

Deliver high-quality customer service in a professional, courteous, and respectful manner across all support channels.
Serve as the first point of contact for all Help Desk requests, performing initial triage and accurately logging incidents in the ticketing system.
Troubleshoot and resolve basic hardware, software, and system issues; escalate complex or urgent issues in accordance with established procedures.
Monitor, prioritize, and manage incoming requests (phone, Teams, email, walk-in), ensuring timely response and resolution.
Document all interactions, actions, and resolutions in the ticketing system and knowledge base to maintain accurate records.
Follow established IT policies, Help Desk procedures, and escalation workflows; track and follow up on unresolved issues.
Provide basic support for end-user devices, including PCs, peripherals, and printers, by following standard checklists, imaging processes, and documented procedures.
Perform routine operational tasks such as reviewing assigned alerts, completing standard follow-up actions, and escalating issues when conditions fall outside established procedures.
Communicate effectively with users regarding issue status, resolutions, and system updates, ensuring transparency and user understanding.
Maintain current knowledge of systems, technologies, and processes, and contribute to continuous improvement, training, and team collaboration.
Performs other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications:

Required:

High School diploma or equivalent.
One year of experience in customer service, help desk support, technical support, or an equivalent combination of education and experience.
Basic proficiency in computer operations, including keyboarding, email communication, and account/password management.
Understanding of fundamental troubleshooting concepts for common hardware, software, and peripheral issues.
Strong customer service orientation with the ability to communicate technical information clearly and professionally to end users.
Effective verbal and written communication skills.
Demonstrated problem-solving skills with the ability to follow established procedures, apply standard troubleshooting steps, and escalate issues appropriately.
Ability to manage multiple tasks, prioritize workload, and adapt to changing demands in a fast-paced environment.
Strong attention to detail and commitment to accurate documentation and process adherence.
Ability to work both independently within defined procedures and collaboratively as part of a team.
Willingness to learn new technologies, tools, and processes to support ongoing skill development.

Desired:

Foundational knowledge of Windows operating systems, standard business applications, and basic computer hardware.
Familiarity with Help Desk ticketing systems and the ability to accurately document, track, and update service requests.

Physical/Sensory Demands:

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

Walking - O
Sitting/Standing - C
Reaching: Shoulder Height - O
Reaching: Above shoulder height - O
Reaching: Below shoulder height - O
Climbing - O
Pulling/Pushing: 25 pounds or less - O
Pulling/Pushing: 25 pounds to 50 pounds - O
Pulling/Pushing: Over 50 pounds - O
Lifting: 25 pounds or less - O
Lifting: 25 pounds to 50 pounds - O
Lifting: Over 50 pounds - O
Carrying: 25 pounds or less - O
Carrying: 25 pounds to 50 pounds - O
Carrying: Over 50 pounds - O
Crawling/Kneeling - O
Bending/Stooping/Crouching - O
Twisting/Turning - O
Repetitive Movement - O

Working Conditions:

Not Specified

Job Classification:

FLSA: Non-Exempt
Hourly/Salary: Hourly

Physical Exposures For This Position:

Unprotected Heights - No
Heat - No
Cold - No
Mechanical Hazards - No
Hazardous Substances - No
Blood Borne Pathogens Exposure Potential - No
Lighting - No
Noise - No
Ionizing/Non-Ionizing Radiation - No
Infectious Diseases - No

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Refine Your Search

help desk support jobs in wenatchee, wa

IT - Solutions Tech I

IT Support Services I-Help Desk

IT Support Services I - Help Desk

Network Operations Center Analyst

Tier 1 Technical Support

Technical Program Manager

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