Top 952 Senior manager, customer support Jobs in West Jordan Ut

Manager, Customer Support (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
14d
Customer Support Manager
Castlight Health, Inc —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Manager Customer Service
Graybar Electric Company, Inc. —Salt Lake City, UT
- From $85,000 a year
- Full-time
- 5 years
- Mid-level
- Mentoring
- Profit sharing
- Paid holidays
Quick Apply
Customer Support Manager
Castlight Health —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
Customer Service Representative
Zone Air —Salt Lake City, UT
- $25 - $30 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Opportunities for advancement
Quick Apply
13d
Customer Services Representative I / Receptionist
Jordan Valley Water Conservancy District —West Jordan, UT
- $19.93 - $25.91 an hour
- Full-time
- Computer literacy
- Basic math
- Research
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative
Ultradent Products Inc. —South Jordan, UT
- $22.25 an hour
- Full-time
- Remote
- Computer literacy
- Basic math
- Organizational skills
Quick Apply
8d
Customer Service Call Center Agent
Lakeview Hospital —Bountiful, UT
- Full-time
- Remote
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Relationship Advocate Career Development Experience- Salt Lake City, UT
Fidelity Investments —Salt Lake City, UT
- Full-time
- Office
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)
RISK MANAGERS, LLC —Salt Lake City, UT
- $30 - $40 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Property Manager at Cottonwood Highland and The Richmond Apartments
Cottonwood Residential —Salt Lake City, UT
- Background check
- Sales
- Residential
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
BEST OVERNITE EXPRESS —Salt Lake City, UT
- $22 - $24 an hour
- 8 hour shift
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Research
University of Utah —Salt Lake City, UT
- $110,000 - $122,000 a year
- Online Application
- System design
- Master's degree
- University
- Health insurance
12d
Sr Electrical Project Manager
Hunt Electric —Salt Lake City, UT
- Full-time
- Construction site
- Computer literacy
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
14d
Senior Team Lead – Residential Cleaning
The GreenClean Effect —Salt Lake City, UT
- $21 - $26 an hour
- Contract
- Background check
- Spanish
- Inventory management
- Flexible schedule
Quick Apply
Senior Client Operations Manager
Arvato —West Jordan, UT
- Full-time
- 7 years
- Bachelor of Science
- Warehouse
- Commuter assistance
- Paid holidays
Quick Apply
Senior Manager - Materials Science
Sirius Talent —Salt Lake City, UT
- $165,000 - $188,000 a year
- 3 years
- Continuous improvement
- Doctor of Philosophy
Quick Apply
13d
Customer Service Representative- SLC
GEARY PACIFIC CORPORATION —Salt Lake City, UT
- $20 - $22 an hour
- Full-time
- Merchandising
- No experience needed
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Inbound Customer Service/Sales Representative
Marquee IT —Pleasant Grove, UT
- $15 - $35 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Sr Manager, Central Inbound Operations
ID Logistics —West Jordan, UT
- $104,000 - $135,000 a year
- Weekends as needed
- 7 years
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
13d

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Manager, Customer Support (Remote)

Neumo Holdings LLC
West Jordan, UT

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Software administration
Customer support ticket management
Leading team collaboration initiatives
Customer support
Productivity software
Project leadership
General management
Ticketing system technical support

Full Job Description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.

Duties and Responsibilities:

Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
Provide coaching and professional development opportunities to team members.
Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
Ensure support staff adheres to policies, procedures, and quality standards.
Assist with the recruitment and onboarding of new support staff.
Analyze support trends to proactively address recurring issues and suggest improvements.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

5+ years of experience in customer support, with at least 2 years in a leadership role.
Bachelor’s degree in Business, Computer Science, or related field preferred.
Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

Strong leadership and team management skills. Excellent communication and problem-solving abilities.
Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
Proven ability to handle escalated issues and work cross-functionally with other teams
Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior manager, customer support jobs in west jordan ut

Manager, Customer Support (Remote)

Customer Support Manager

Manager Customer Service

Customer Support Manager

Customer Service Representative

Customer Services Representative I / Receptionist

Customer Service Representative

Customer Service Call Center Agent

Customer Relationship Advocate Career Development Experience- Salt Lake City, UT

Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)

Senior Property Manager at Cottonwood Highland and The Richmond Apartments

Customer Service Representative

Senior Manager, Research

Sr Electrical Project Manager

Senior Team Lead – Residential Cleaning

Senior Client Operations Manager

Senior Manager - Materials Science

Customer Service Representative- SLC

Inbound Customer Service/Sales Representative

Sr Manager, Central Inbound Operations

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