Top 6 Technical support analyst Jobs in West Palm Beach, Fl

IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
- Wellness program
- Health savings account
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Technology Support Analyst I
Florida Atlantic University —Boca Raton, FL
- $45,000 - $52,000 a year
- Full-time
- Pass drug screening
- Master's degree
- Driver's License
- Paid holidays
- Dental insurance
8d
IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
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Analyst, EHR Support
MDVIP LLC —Boca Raton, FL
- Salesforce
- Primary Care
- Mid-level
- Health savings account
- AD&D insurance

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Application Support Analyst I (Utility Billing)
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Must obtain a valid Florida driver’s license prior to hire. Ability to communicate complex technical concepts to technical and non-technical staff effectively…
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Engineer I - Application Support
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Has breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility…
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11h

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Analyst, Associate Technology Support (Columbus)
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IT Support Analyst
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A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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technical support analyst jobs near west palm beach, fl

IT Help Desk Analyst

Jewish Federation of Palm Beach County -
West Palm Beach, FL

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Job Details

Full-time

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

VoIP administration
Employee relationship building
Windows
Driver's License
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Network support
Telephone systems
Desktop administration
Video conferencing systems operation

Full Job Description

Description:

Position Summary:

This role involves providing first-hand technical support to users experiencing difficulties with computer applications, networks, and other ITS infrastructure. The analyst will consult with staff to guarantee full functionality of systems and applications, design and test hardware and software based on staff consultations, and document systems and applications. Additionally, the analyst will collaborate with the ITS team to determine suitable hardware and software solutions, assist with audio and visual setups for meetings and events, and maintain detailed records of support issues using the ticketing system.

Essential Duties and Responsibilities:

Consult with staff to ensure that systems and applications are fully functioning.
Design and/or test systems and/or software based on consultation with staff.
Documentation of systems and/or applications.
Consult with staff and ITS team to determine appropriate hardware and software solutions.
Troubleshoot, train, and assist with all hardware and software.
Assist with meetings and events with audio and visual setup and support.
Travel to remote locations within Palm Beach County to provide technical services.
Provide technical support to users experiencing difficulties with computer applications, networks, and other ITS infrastructure.
Communicate with clients to resolve technical issues and ensure personnel can utilize the necessary systems and software.
Using the ticketing system, keep detailed records of specific issues they were asked to assist with and update the service tickets.
Install, configure, and maintain computer hardware and software.
Stay informed about new product releases and trends that may be useful to the company.
Other duties as assigned.

Requirements:

A valid Florida driver’s license must be maintained throughout employment and reliable transportation to work.
Able to lift 50 pounds or more significantly, as needed.
2-3 years enterprise desktop/infrastructure support experience preferred, and a bachelor's degree in Computer Science and/or applicable technical certifications or equivalent combination of education and experience preferred.
Experience with audio/visual equipment is preferred.
Experience with cloud-based technology and systems is preferred.
Experience with Office365 environment is preferred.
Demonstrated proficiency working in Microsoft network environments.
Excellent Windows-based PC troubleshooting skills are required.
Experience with VOIP phone systems.
Experience with Teams/Zoom and/or other teleconference systems.
Familiarity with OBS Studio is a plus.
Honest and trustworthy and able to build trusted relationships.
Self-motivated with a strong sense of ownership.
Excellent customer service skills and ability to communicate effectively with people at various levels of technical knowledge.
Attention to detail with an organized and methodical approach to work, documenting work in approved organizational systems.
Flexible and able to deal with change and a busy workload. Some events will be handled after hours or on the weekend; rotating on-call responsibility is also required.
Ability to prioritize workload and work with minimal supervision.

Work Environment

Jewish Federation of Palm Beach County is committed to creating a workplace where employees feel supported, valued, and connected to our mission. Our offices are located in a beautiful facility in West Palm Beach, providing a professional and welcoming environment for both staff and visitors. The building is secured during business hours with dedicated safety personnel to help ensure a safe and supportive workplace.

Federation prioritizes employee well-being and professional growth through a collaborative culture and a dedicated employee wellness program that promotes physical, mental, and emotional health. Employees also benefit from a wide range of professional development opportunities, including in-house courses through Federation University, cross-departmental trainings, conference participation, professional certifications, and involvement in fellowships and leadership cohorts.

Employees of the Federation also enjoy a comprehensive benefits package designed to support health, financial security, and work-life balance, including:Health & Wellness Benefits

Comprehensive health coverage including medical, dental, and vision plans
Disability and life insurance coverage
A dedicated employee wellness program focused on overall well-being

Time Off & Work-Life Balance

Generous paid time off
Paid Jewish and U.S. holidays
Early office closings on Fridays in observance of Shabbat
Early closings on many holiday eves

Financial Benefits

401 (k) retirement plan with employer contribution
pre-tax benefits including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Pay Rate

We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Jewish Federation of Palm Beach County is an Equal Opportunity Employer.The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at Federation’s discretion. Employment is at-will, and this job description is not an employment contract. Nothing herein shall be deemed to create in any way whatsoever an employment contract.

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technical support analyst jobs in west palm beach, fl

IT Help Desk Analyst

Technology Support Analyst I

IT Service Desk Analyst

Analyst, EHR Support

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