Top 74 It help desk Jobs in Westminster, Md

Help Desk Specialist
Frederick Health Hospital —Frederick, MD
- $20.84 - $30.68 an hour
- Windows
- 1 year
- Communication skills
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1d
IT Service Desk Analyst I
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $54,214.40 - $84,032.31 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
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11d
IT Service Desk Manager
Evapco —Taneytown, MD
- $100,000 - $150,000 a year
- Full-time
- PMP
- 5 years
- Office
- Profit sharing
- Paid parental leave
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IT Support Specialist
Polymer Concepts Technologies, Inc —Hanover, PA
- $32.69 - $36.06 an hour
- Computer science
- Computer Science
- ERP systems
- Disability insurance
- Health insurance
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Technical Support Analyst II
American Red Cross —Baltimore, MD
- $28.50 - $30.00 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
5d
Technology Assistant (Student Employee)
Carroll Community College —Westminster, MD
- $15 an hour
- Online Application
- Classroom
- Microsoft Excel
- Office
Associate Technical Support Engineer
CompuGroup Medical —Owings Mills, MD
- Full-time
- Hybrid work
- Associate's degree
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Helpdesk Technician I
Stulz Air Technology Systems, Inc. —Frederick, MD
- English
- Research
- Mid-level
IT Support Technician
Total Technology Solutions —Towson, MD
- $18 - $21 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- 401(k)
- Paid time off
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IT Field Engineer
Enhanced Computing Solutions —Sparks, MD
- $68,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Typing
- Health insurance
- Dental insurance
Quick Apply
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Support Team Lead
Alliance InfoSystems LLC —Cockeysville, MD
- $31 - $47 an hour
- Overtime
- Mid-level
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
7d
IT Support Specialist II
Piccone IT Consulting, LLC —Shrewsbury, PA
- From $55,000 a year
- On call
- HIPAA
- Mid-level
- Office
- Continuing education credits
- Paid holidays
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Senior IT Support Analyst
Mettler Toledo —Columbia, MD
- $56,000 - $85,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
- Disability insurance
- Health insurance
ERP Support Specialist
L2 Brands —Hanover, PA
- Weekends as needed
- ERP systems
- Mid-level
- Office
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Hunt Valley, MD
- $35,000 - $49,000 a year
- Extended hours
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Customer Support Specialist 1 – 2
RealmOne —Columbia, MD
- $102,000 - $173,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Commercial
- Paid training
- Paid parental leave
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Owings Mills, MD
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Computer Support Analyst Journeyman
RealmOne —Columbia, MD
- $61,000 - $91,000 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Paid training
- Paid parental leave
11d
Computer Operator II
Koniag Government Services —Woodlawn, MD
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance

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it help desk jobs near westminster, md

Help Desk Specialist

Frederick Health Hospital -
Frederick, MD

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Job Details

$20.84 - $30.68 an hour
1 day ago

Qualifications

Desktop computer repair
Network troubleshooting
Smartphone (troubleshooting support)
IT user and group management
IT service management
iOS
Peripheral setup
Windows
Technology security practices
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
Mobile device management
IP networking
Productivity software
Desktop administration
Hardware diagnostics
Technical Proficiency
Peripheral hardware support
CompTIA A+

Full Job Description

Job Summary:

Provide frontline IT assistance to hospital staff, clinicians, providers, and administrative personnel, addressing their IT-related issues promptly and efficiently. Your responsibilities will include diagnosing and resolving hardware and software problems, via phone, email or in-person.

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example of Essential Functions:

Respond to support requests and inquiries from employees and clients via phone, email, or in-person
Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals
Collaborate with other IT team members to escalate and resolve complex issues
Document and maintain records of support requests, resolutions, and system configurations
Help patients with their technical portal questions and access issues.

Required Knowledge, Skills and Abilities:

Proficiency in diagnosing and resolving hardware and software issues.
Basic knowledge of computer networking concepts (TCP/IP, DHCP, DNS).
Ability to troubleshoot Windows and IOS operating systems.
Familiarity with common productivity software (Microsoft Office)
Experience with remote desktop support tools (Bomgar or equivalent)
Understanding of mobile device management (iOS, Android).
Basic understanding of server administration tasks (user account management, file sharing).
Basic understanding of Citrix
Understanding of ITIL (Information Technology Infrastructure Library) concepts and best practices.
Ability to configure and deploy Cisco/Zebra internal phones
Familiarity with IT security principles and practices.
Awareness of software licensing and compliance regulations.
Basic understanding of hardware components and peripherals.
Excellent problem-solving skills and the ability to think logically.
Strong communication skills, both verbal and written, for effective interaction with end-users.
Patience and empathy when dealing with users experiencing technical difficulties.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.
Attention to detail to accurately document support activities and resolutions.
All other necessary duties or job functions as assigned by Helpdesk Coordinator or Technical Services Supervisor.

Minimum Education, Training, and Experience Required:

1 year Helpdesk or IT working experience required. Prefer pervious hospital or healthcare environment experience
A+ Certification Required

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

X Performance of job does not require patient contact

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Working Conditions:

Bloodborne Pathogens Exposure Risk: Category C – NO exposure to blood or body fluids.

Reporting Relationship:

Reports to Technical Services Supervisor

Salary Range

$20.84 min to $30.68 max

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it help desk jobs in westminster, md

Help Desk Specialist

IT Service Desk Analyst I

IT Service Desk Manager

IT Support Specialist

Technical Support Analyst II

Technology Assistant (Student Employee)

Associate Technical Support Engineer

Helpdesk Technician I

IT Support Technician

IT Field Engineer

Information Systems Technology Trainer

Support Team Lead

IT Support Specialist II

Senior IT Support Analyst

ERP Support Specialist

Desktop Support Technician

Customer Support Specialist 1 – 2

IT Help Desk Tier 1 - Bilingual

Computer Support Analyst Journeyman

Computer Operator II

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