Office Manager
Location: Boston, MA
Job Type: Full-Time, On-site
Schedule: Monday-Friday 8am-4pm
Salary: $70,000–$90,000 annually, based on experience.
About Us and Who We’re Looking For
William & Co. Foods is a growing wholesale meat distribution company committed to providing high-quality meats, exceptional customer service, and operational excellence. We are seeking a highly organized, detail-oriented Office Manager to serve as the operational hub of our office. This is a dynamic, hands-on position that combines accounting, customer service, office administration, and executive support, making it an excellent opportunity for someone who enjoys variety and taking ownership of their work.
The ideal candidate is self-motivated, dependable, and comfortable managing multiple priorities while working both independently and as part of a team. You are a natural problem solver who remains calm under pressure, communicates professionally with customers and coworkers, and takes pride in keeping an office running smoothly.
In this role, you will oversee accounts receivable, process customer payments, monitor collections, maintain customer records, answer phones, enter customer orders, order office and kitchen supplies, coordinate with vendors, and provide administrative support to company leadership. Because this position touches nearly every aspect of the business, no two days are exactly alike. We're looking for someone who enjoys wearing many hats, takes initiative, and is always looking for ways to improve processes while supporting the continued success of the company.
Primary Responsibilities
Accounts Receivable & Accounting
- Maintain customer accounts and collections
- Process customer payments daily including checks, ACH, credit cards, and cash deposits
- Monitor aging reports and follow up on past-due accounts
- Apply credits and customer adjustments
- Prepare weekly A/R reports for management
- Generate customer statements
- Coordinate monthly gifts, samples, and company contributions
- Maintain records of A/P back of house operating accounts and pay as directed (weekly)
Customer Service & Sales Support
- Answer incoming phone calls
- Enter customer orders accurately and promptly
- Assist customers with questions, order issues or account inquiries
- Set up new customer accounts and process credit applications
Office Administration
- Manage office supplies and kitchen inventory
- Sort and distribute incoming mail
- Prepare outgoing mail and postage
- Organize physical and electronic filing systems
- Coordinate office equipment maintenance, including computers, printers, phones, internet, and postage equipment
- Maintain organized customer and vendor files
- Update business records and spreadsheets
Executive & Administrative Support
- Provide administrative support to company leadership
- Assist with special projects as needed
- Maintain office procedures and documentation
Qualifications
- Bachelor’s Degree minimum
- 3+ years of office management, accounting, or administrative experience strongly preferred
- Strong QuickBooks Desktop experience
- Microsoft Office Experience Required (Excel, Outlook, Word)
- Comfortable learning new software systems
- Accounts Receivable experience
- Comfortable collecting overdue accounts professionally
- Strong customer service skills
- Professional phone etiquette
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- High attention to detail
- Ability to manage multiple priorities without constant supervision
- High level of discretion with financial information
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Application Question(s):
- Do you have Quickbooks Desktop Experience?
- Do you have Accounts Receivable Experience?
Education:
Shift availability:
Ability to Commute:
- Boston, MA 02118 (Preferred)
Work Location: In person
