Top 2 It help desk technician Jobs in Wharton, Tx

IT Help Desk Technician I
OCuSOFT INC —Rosenberg, TX
- $19 - $27 an hour
- Weekends as needed
- Background check
- Computer Science
- Office
- Health insurance
- 401(k)
Quick Apply
3d

Discover related jobs

Based on your search for it help desk technician jobs.

Help Desk Technician I
US Physical Therapy —Houston, TX
Respond to telephone calls and emails for technical support efficiently and effectively. Provide first-level technical support to end users, including password…
$44,000 - $46,000 a year
Quick Apply
2d
IT Support Technician - Tier 3
Visual Edge IT —Houston, TX
Valid driver's license and reliable transportation required for occasional onsite support. You'll diagnose technical issues, guide customers through solutions,…
$75,000 - $90,000 a year
Quick Apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
11d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk technician in wharton, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk technician jobs near wharton, tx

Helpdesk Technician jobs in Syracuse, NY

Pharmacy Technician jobs in Corona, CA

Remote Helpdesk jobs in Oklahoma

Helpdesk Technician jobs in Delano, CA

Remote Helpdesk jobs in Missouri

Patient Care Technician jobs in Hoover, AL

Helpdesk Technician jobs in Tyler, TX

Helpdesk Technician jobs in Fort Myers, FL

IT Help Desk Technician I

OCuSOFT INC
Rosenberg, TX

Quick Apply

Job Details

Full-time
$19 - $27 an hour
3 days ago

Benefits

Health insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

High school diploma or GED
IT support

Full Job Description

Job Description:

As a Help Desk Technician - Level 1, you will be the first line of support for our organization’s users, offering essential assistance for a wide range of IT-related issues. Your primary role will be to filter Help Desk calls, providing basic support and troubleshooting. This position is pivotal in ensuring efficient IT operations and delivering prompt and reliable assistance to our users.

Key Responsibilities:

- Initial Support and Troubleshooting: Serve as the first point of contact for users seeking technical assistance over the phone or email. Perform initial analysis and troubleshooting for various IT issues, including password resets, printer configurations, and basic break/fix instructions.

- Ticket Management: Efficiently log all help desk interactions and ensure proper documentation of issues and solutions. Route and escalate tickets to Level 2 and Level 3 support teams when necessary.

- User Assistance: Provide clear and concise instructions to users, guiding them through step-by-step solutions in a user-friendly manner. Ensure resolution of issues while maintaining high customer satisfaction.

- Escalation and Coordination: Escalate complex issues to IT applications support or external vendors (Level 4) as needed. Follow up on the progress of resolution and keep users informed.

- Information Gathering: Collect detailed information about user issues, analyzing the root cause and determining the most effective way to resolve their problems.

- Support for Documented Solutions: Offer support for Level 2 and Level 3 issues where solutions have been previously documented, applying these solutions effectively.

- Continuous Learning: Stay updated on the latest trends and updates in IT support and continuously improve knowledge and skills.

Qualifications:

- High school diploma or equivalent; a degree in computer science or related field is a plus.

- Previous experience in a help desk or technical support role is preferred.

- Strong understanding of computer systems, mobile devices, and other tech products.

- Ability to diagnose and resolve basic technical issues.

- Excellent communication skills, capable of conveying solutions in user-friendly language.

- Strong problem-solving and analytical skills.

- Ability to work well in a team environment.

- Patience and understanding in dealing with users’ IT issues.

Working Conditions:

- This role typically operates in an office environment and may require occasional weekend or evening shifts to cover 24/7 support needs.

Pay: $19.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT support: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it help desk technician jobs in wharton, tx

IT Help Desk Technician I

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk technician in wharton, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected