Top 15 Customer service representative 3rd shift Jobs in Whitehall Township Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
Quick Apply
Customer Service Representative
Trans-Bridge Inc —Bethlehem, PA
- From $18 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
6d
Customer Service Representative I
GFL Environmental —Allentown, PA
- Writing skills
- Residential
- High school diploma or GED
6d
OMNI Customer Experience Specialist (Overnight Shift)
Pencor Services —Lehighton, PA
- $17 - $19 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
9d
Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Part-time Customer Service Representative
Quakertown Tag & Notary Service —Quakertown, PA
- $16 - $20 an hour
- Part-time
- Office
- Windows
- Criminal background check
Quick Apply
International Account Coordinator
Victaulic —Easton, PA
- Overtime
- Spanish
- Microsoft Outlook
- Bachelor of Science
Customer Care Account Representative
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - Mega
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - VDC
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Account Representative - East
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level

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Goodbay Technologies —Bethlehem, PA
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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Live chat
Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.
This position is in office, are you able to work in office?

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative 3rd shift jobs in whitehall township pa

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Customer Service Representative I

OMNI Customer Experience Specialist (Overnight Shift)

Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative

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Customer Care Account Representative

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Customer Care Project Coordinator

Customer Care Project Coordinator - VDC

Customer Care Account Representative - East

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