Top 91 Customer service Jobs in Wichita Falls Tx

Remote Customer Service positions
Covercraft Industries LLC —Wichita Falls, TX
- $17 an hour
- Full-time
- Remote
- Bilingual
- Research
- Administrative experience
- Health savings account
- Paid holidays
Customer Service Representative - State Farm Agent Team Member
Tracey Denson - State Farm Agent —Wichita Falls, TX
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Remote/Hybrid Customer Service Position
Covercraft Industries LLC —Wichita Falls, TX
- $17 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
Guest Service Agent
Courtyard - Wichita Falls —Wichita Falls, TX
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
17h
Front Office Coordinator
DesignWorks Group —Wichita Falls, TX
- Full-time
- Office
- Data entry
- In-person
Quick Apply
Call Center Representative
American National Bank & Trust —Wichita Falls, TX
- Basic math
- Microsoft Office
- High school diploma or GED
Quick Apply
Customer Service Representative
Hayden Berend Insurance Agency —Wichita Falls, TX
- $30,000 - $40,000 a year
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
6d
Cashier (Good4u Customer Care)
Natural Grocers —Wichita Falls, TX
- From $15 an hour
- Full-time
- Data entry
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
Guest Service Representative
Residence Inn in Wichita Falls, TX —Wichita Falls, TX
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Customer Service Representative (816510)
Equus —Wichita Falls, TX
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Wichita Falls, TX
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Guest Service Agent
Hersha Hospitality Management, LP —Wichita Falls, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
1d
Front Desk Agent
O'Reilly Hospitality Management LLC —Wichita Falls, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
4d
Customer Service Advisor
Wichita Falls Ford —Wichita Falls, TX
- $36,000 - $70,000 a year
- Full-time
- Clean driving record
- Sales
- Dealership
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Kevin Kulle - State Farm Agent —Wichita Falls, TX
- $30,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
Investar Bank National As —Wichita Falls, TX
- Full-time
- Basic math
- Mid-level
- Office
3d
Customer Service/Sales
Home Depot —Wichita Falls, TX
- Entry level
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. —Wichita Falls, TX
- $12.28 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Front Desk Receptionist
Hayley Eye Clinic —Wichita Falls, TX
- From $14 an hour
- Full-time
- Medical office experience
- Administrative experience
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
6d
Guest Service Agent
Home2/TRU by Hilton Wichita Falls —Wichita Falls, TX
- From $11 an hour
- Part-time
- Basic math
- Hotel
- In-person
- Employee discount
Quick Apply

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Remote Customer Service positions

Covercraft Industries LLC -
Wichita Falls, TX

Apply Now

Job Details

Full-time
$17 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Bereavement leave

Qualifications

Confidential information handling
Customer returns handling
High school diploma or GED

Full Job Description

At Covercraft, we believe great products deserve great service, and our Customer Service Team helps make that happen. Our team is at the heart of the customer experience, providing support, solutions, and guidance to customers, dealers, and marketplace partners.

We're looking for individuals who enjoy helping others, solving problems, and building relationships. In this role, you'll work collaboratively across departments to deliver solutions, support our customers, and contribute to the success of the Covercraft family of brands.

Whether you're just starting your career or looking to grow your skills, Covercraft offers opportunities to learn, develop, and make a meaningful impact on our customers and our business.

ESSENTIAL JOB FUNCTIONS

Deliver an exceptional customer experience through phone, email, chat, and other communication channels.
Assist customers with product information, order placement, order management, returns, warranties, and general inquiries.
Manage inbound and outbound customer communications in a professional and timely manner.
Maintain accurate customer, order, return, and warranty records through data entry and documentation.
Research and resolve customer concerns, order issues, shipping inquiries, and product-related questions.
Collaborate with internal departments to ensure timely and accurate resolution of customer needs.
Follow company policies, procedures, and service standards.
Demonstrate strong problem-solving skills and sound judgment when resolving customer concerns.
Effectively prioritize workload, manage multiple tasks, and adapt to changing business needs.
Participate in ongoing training and development to maintain product, process, and system knowledge.
Maintain professionalism and confidentiality in all customer and company communications.
Demonstrates reliability, accountability, and consistent attendance.

WHAT WE OFFER

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Supplemental Voluntary Benefits, including Short-Term and Long Term Disability, Life, Hospital Insurance, Critical Illness Insurance and Accident Insurance
Generous Paid Time Off (PTO) Program with the ability to earn up to
- 80 hours during your first year of employment
- 120 hours in your second year
Paid Holidays
Paid Bereavement Leave
Flexible Spending Account (FSA)
HSA Account
Career Growth and Advancement Opportunities
Educational Tuition Reimbursement

At Covercraft, we are committed to investing in our team members by providing competitive benefits, opportunities for professional growth, and a supportive work environment.

Customer Service Level 1

Responsible for providing exceptional customer service through phone, email, chat, and support tickets. Serves as the primary point of contact for customers and is responsible for resolving routine customer inquiries and order-related requests.

Key responsibilities include:

Assisting customers with order placement, pricing, product information, and fitment questions.
Managing customer orders, including tracking requests, shipping quotes, order changes, cancellations, and order expediting.
Processing returns and warranty requests according to company policies.
Supporting customers, dealers, marketplace partners, and third-party vendor accounts.
Resolving customer concerns and order issues while maintaining a positive customer experience.
Researching and resolving routine order discrepancies, shipping issues, and product inquiries.
Maintaining accurate customer and order information within company systems.
Collaborating with internal departments to ensure timely resolution of customer needs.
Escalating complex issues when appropriate.

SKILLS REQUIRED

Strong written and verbal communication skills.
Ability to work independently, manage time effectively, and remain productive in a remote environment.
Ability to maintain a professional work environment and protect confidential customer and company information.
Must be available, dependable, and actively engaged during scheduled work hours.
Strong organizational, problem-solving, and attention-to-detail skills.
Strong computer skills with the ability to learn and navigate multiple systems and applications.
Reliable high-speed internet connection capable of supporting phone, video, and business applications.
Dedicated workspace free from excessive noise and distractions during scheduled work hours.
Ability to attend virtual meetings, training sessions, and team collaboration activities as required.

PREVIOUS WORK EXPERIENCE:

Previous customer service, administrative, or related experience preferred.

PHYSICAL REQUIREMENTS:

Must have 20/20 vision or correction to 20/20.
Ability to sit for entire shift.

EDUCATIONAL REQUIREMENTS:

High school diploma or GED.

ADDITIONAL QUALIFICATIONS

Bilingual skills are a plus.

Covercraft Industries LLC is an Equal Opportunity Employer.

This employer participates in E-Verify.

We are a drug-free workplace.

Apply Now

Refine Your Search

customer service jobs in wichita falls tx

Remote Customer Service positions

Customer Service Representative - State Farm Agent Team Member

Remote/Hybrid Customer Service Position

Guest Service Agent

Front Office Coordinator

Call Center Representative

Customer Service Representative

Cashier (Good4u Customer Care)

Guest Service Representative

Customer Service Representative (816510)

Pharmacy Customer Service Associate

Guest Service Agent

Front Desk Agent

Customer Service Advisor

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service/Sales

Part-Time Ramp and Customer Service Agent

Front Desk Receptionist

Guest Service Agent

I want to receive the latest job alert for customer service in wichita falls tx

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