Top 1 Desktop support technician Jobs in Williamsport, Pa

Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Allenwood, PA
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply

Related jobs to explore

Based on your search for desktop support technician

Client Services Tech I
Pace Analytical Services, LLC —Williamsport, PA
Comprehensive benefit program, including medical, vision and dental insurance, 401(k) matching and tuition reimbursement. High school diploma or equivalent.
$15 an hour
Library Systems Technician
Lycoming College —Williamsport, PA
Investigate and resolve more complex technical issues related to database access, discovery tools, library systems, authentication, integrations, and electronic…
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support technician in williamsport, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near williamsport, pa

Surgical Technician jobs in Virginia

Service Desk Technician Ii jobs in Houston, TX

Service Desk Technician Ii jobs in Ashburn, VA

Service Desk Technician Ii jobs in Greenwood Village, CO

Service Desk Technician Ii jobs in Burleson, TX

It Help Desk Entry Level jobs in Fairfax County, VA

Front Desk Receptionist jobs in San Jose, CA

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC
Allenwood, PA

Quick Apply

Job Details

Full-time

Qualifications

IT infrastructure
Computer hardware

Full Job Description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Allenwood, PA, location. This is an exempt remote role.

Responsibilities Include:

Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
Install, configure, and maintain workstation hardware, software applications, and operating systems.
Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:

2-4 years minimum Help Desk Administrtion experience.
Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:

Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
Certifications: CompTIA A+ certification or higher

Quick Apply

Refine Your Search

desktop support technician jobs in williamsport, pa

Service Desk Technician (Level I / Level II)

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician in williamsport, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected