Top 134 Customer experience analyst i Jobs in Williamsville, Ny

Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
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Sr. Backend Engineer - Charlotte AI (Hybrid, EST)
CrowdStrike —New York State
- $140,000 - $215,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Credit Analyst - Auto Finance
United Auto Credit Corporation —Williamsville, NY
- $28.50 - $33.50 an hour
- Full-time
- Google Workspace
- Customer service
- Data analysis skills
- Health insurance
- Dental insurance
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12d
Credit Analyst - Subprime Auto Finance
United Auto Credit Corporation —Williamsville, NY
- $28.50 - $32.50 an hour
- Full-time
- Google Workspace
- Customer service
- Data analysis skills
- Health insurance
- Dental insurance
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6d
Contact Center Supervisor
Northwest Bank —Buffalo, NY
- $63,300 - $75,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
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12d
Business Systems Analyst IV
Acara Solutions —Buffalo, NY
- $39 an hour
- Full-time
- Background check
- 5 years
- Writing skills
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Pricing Analyst
Tectran Mfg Inc —Buffalo, NY
- $65,000 - $72,500 a year
- Full-time
- Mid-level
- Office
- Finance
- Wellness program
- Health savings account
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5d
Senior Indirect Tax Analyst
RR Donnelley —Grand Island, NY
- $78,700 - $125,900 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Pass drug screening
- Disability insurance
- Health insurance
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12d
Business Systems Analyst
Acara Solutions —Buffalo, NY
- $48 an hour
- Call employer
- Background check
- 6 years
- Word processing
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FP&A and Business Intelligence Analyst
Great Lakes Dental Technologies —Tonawanda, NY
- $85,000 - $95,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Health savings account
- Health insurance
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Systems Engineer
Solu Technology Partners —Buffalo, NY
- Contract
- Customer service
- Mid-level
- 4 years
Quick Apply
Business Systems Analyst IV
Acara Solutions —Buffalo, NY
- $40 an hour
- Full-time
- Background check
- Computer science
- Computer Science
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Deposit Product Analyst
Five Star Bank —Buffalo, NY
- $65,000 - $70,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health savings account
- Paid holidays
Banking Services Analyst I - Deposit & Payment Services
M&T Bank —Amherst, NY
- $22.61 - $37.67 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Office
10d
[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid
M&T Bank —Getzville, NY
- $18.68 - $31.14 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Office
Dist & Logistics System Analyst
Tops —Lancaster, NY
- $62,354 - $67,354 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Access
6d
BSA/AML Alert Analyst
Five Star Bank —Buffalo, NY
- $24 - $27 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health savings account
- Paid holidays
Service Desk Analyst - Buffalo, NY
National Fuel Gas Company —Williamsville, NY
- $70,000 - $85,000 a year
- Email
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
2d
Total Rewards Analyst
NEW ERA CAP LLC —Buffalo, NY
- $80,000 - $100,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Data Governance Foundation Sr Analyst - AVP
Citi —Getzville, NY
- $77,280 - $115,920 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Office
- Paid holidays
- Disability insurance

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customer experience analyst i jobs near williamsville, ny

Customer Experience Analyst I

ACV Auctions -
Buffalo, NY

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Job Details

Full-time
$23 - $27 an hour

Benefits

Paid jury duty
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Bereavement leave
Life insurance
Paid sick time

Qualifications

Customer relationship building
Bachelor's degree
Conflict management
Newsletters (communication methods)
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Who we are looking for:
The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I, you will keep a pulse on customer sentiment by triaging internal & external customer concerns as well as executing meaningful survey feedback followup & root cause tagging. You will play a pivotal role in ensuring seamless customer interactions by facilitating communication channels, and supporting the implementation of customer-centric initiatives. Your responsibilities will include maintaining accurate customer records and collaborating on specific customers & issues with cross-functional teams to enhance overall customer satisfaction.

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop an understanding of the company, industry, and ACV dealer customers. Establish and maintain a sharp understanding of customer needs and competitive offerings.
Respond promptly to customer feedback through various channels, including review forums (e.g. - Google business, Apple Store, Google Play) email, phone, chat, and social media.
Professionally triage issues presented by internal or external customers to expedient resolution
Respond to customer feedback on cadenced customer surveys and triage related issues in a timely manner.
Have meaningful conversations with customers to understand the root cause for expressed concerns & ensure feedback points are tagged accordingly. Educate and manage expectations with customers as needed.
Participate in ad-hoc Voice of Customer (VOC) campaigns as needed to derive customer insights on specific topics of inquiry.
Collaborate with cross-functional teams to ensure consistent and effective communication with customers on issues.
Maintain comprehensive documentation of customer interactions, feedback, and resolutions.
Identify and suggest improvements to management for existing customer service, operations, and sales processes to enhance efficiency and effectiveness.
Track and follow up on customer complaints or concerns, ensuring timely and satisfactory resolution.
Utilize customer relationship management (CRM) software and other tools to track customer interactions and support efficient workflows.
Recommend to management customer advocates who can positively influence the company's reputation through testimonials, case studies, or referrals.
Support the development and execution of customer experience projects and initiatives.
Support the creation and distribution of customer communications, newsletters, and other relevant materials.
Perform other duties as assigned.

What you will need:

Bachelor’s degree in business, marketing, statistics, data science, or a related field required.
Automotive Experience Preferred
1-3 years’ customer service experience (at the Specialist/Lead level, preferred).
1-3 years’ escalation and conflict management/resolution experience.
Ability to read, write, speak and understand English.
Clear and effective communication skills, both written and verbal, to interact with customers and internal teams on both technical & non-technical topics.
A genuine commitment to understanding and meeting customer needs, with a focus on delivering positive experiences.
Previous experience or familiarity with customer service principles and best practices.
Familiarity with customer relationship management (CRM) software and other relevant tools to track and manage customer interactions. Salesforce specifically is a plus.
Ability to identify issues, troubleshoot problems, and collaborate with teams to implement effective solutions.
Previous experience in the automotive industry a plus.
Multi-lingual (Spanish preferred) a plus.
Previous customer service experience required.
An agile, hard-working, and self-starter mentality.
Detail-oriented with excellent organizational skills.
Ability to work collaboratively in a cross-functional & hybrid team environment.

#LI-HT1
#Ind123KW

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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Refine Your Search

customer experience analyst i jobs in williamsville, ny

Customer Experience Analyst I

Sr. Backend Engineer - Charlotte AI (Hybrid, EST)

Credit Analyst - Auto Finance

Credit Analyst - Subprime Auto Finance

Contact Center Supervisor

Business Systems Analyst IV

Pricing Analyst

Senior Indirect Tax Analyst

Business Systems Analyst

FP&A and Business Intelligence Analyst

Systems Engineer

Business Systems Analyst IV

Deposit Product Analyst

Banking Services Analyst I - Deposit & Payment Services

[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid

Dist & Logistics System Analyst

BSA/AML Alert Analyst

Service Desk Analyst - Buffalo, NY

Total Rewards Analyst

Data Governance Foundation Sr Analyst - AVP

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