Top 17 Desk support technician Jobs in Wilmington, Nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
- Full-time
- Analysis skills
- Driver's License
- Experience equivalent to degree accepted
Quick Apply
Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Wilmington, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Leland, NC
- Part-time
- Administrative experience
- Computer skills
- Communication skills
1d
Level 3 IT Project Technician
CW IT SUPPORT INC —Wilmington, NC
- $65,000 - $95,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Mid-level
- Office
- Paid training
- Disability insurance
Quick Apply
Tire Technician
Discount Tire —Wilmington, NC
- $15.50 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Paid training
- Tuition reimbursement
Tire Service Technician
Discount Tire —Wilmington, NC
- $15.50 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Paid training
- Tuition reimbursement
Carpet Cleaning/Water Damage Technician
Healthy Solutions Of The Carolinas —Wilmington, NC
- $17 - $20 an hour
- Full-time
- Clean driving record
- Residential
- Ability to lift 50 pounds
- Paid training
- Paid holidays
Quick Apply
Patient Care Technician - PCT
Fresenius Medical Care —Supply, NC
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
Design Desk Engineer (MSP Sales Engineer)
CW IT SUPPORT INC —Wilmington, NC
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
Quick Apply
Response and Resolution Engineer II
MegaCorp Logistics —Wilmington, NC
- Online Application
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
2d

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HARDY INDUSTRIES —Wilmington, NC
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$18 - $25 an hour
Quick Apply
Area Technical Coordinator
New Hanover County Schools —Wilmington, NC
Valid North Carolina driver's license. Associate's degree in technical field or equivalent training and/or experience.

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Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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desk support technician jobs near wilmington, nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Atlantic Computer Services
Wilmington, NC

Quick Apply

Job Details

Full-time
$21.63 - $25.00 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
Field service
In-person customer service
Direct client contact
Windows
Printer (troubleshooting support)
DHCP
Computer hardware
Desktop (troubleshooting support)
Computer networking
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
IT
IP networking
Network cable
Desktop administration

Full Job Description

About ACS

We're a boutique managed IT firm in Wilmington that works with small and mid-size businesses across southeastern NC. Our team is small on purpose — clients work directly with the engineers who handle their tickets, not a call center. We've been doing this since 2006, and our reputation is built on two things: we fix issues the right way the first time, and we communicate clearly while we do it.

This is not a chair-warming help desk job. You'll talk to real clients, own the resolution, and have direct access to senior engineers and ownership when you need help.

What you'll do day to day

Take inbound support requests from end users by phone, email, and ticket
Resolve common issues on the spot: password resets, MFA help, account lockouts, printer issues, Outlook problems, basic networking, software installs and updates
Triage and escalate bigger issues with clean, complete notes so the next tech doesn't have to start over
Document client environments, changes, and resolutions in our PSA (Datto Autotask)
Visit client sites in the Wilmington area for hands-on work — desktop deployments, hardware swaps, onboarding new users
Follow up with clients to confirm fixes held and they're satisfied with the work
Stay on top of patching, monitoring alerts, and routine maintenance from our RMM (Datto RMM)

What we need

Required:

3-5 years of hands-on IT experience supporting end users (helpdesk, internal IT, or MSP)
Strong communication skills — you can explain a technical issue to a non-technical person without being condescending or vague
Customer service mindset — you treat every ticket like the client is the only client
Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory or Entra ID, basic networking (DHCP, DNS, VPN)
Comfortable with both remote support tools and physical hands-on work (cables, switches, racks)
Reliable transportation and ability to work onsite at our Wilmington office and at client sites in the area
Local to Wilmington, NC — this role is not remote and does not offer relocation

Nice to have:

Experience at a managed service provider (MSP)
Familiarity with Datto Autotask, Datto RMM, SentinelOne, Huntress, or Proofpoint
CompTIA A+, Network+, or Microsoft 365 certifications
Exposure to small-business networking gear (UniFi, SonicWall, Meraki)
Backup and disaster recovery experience (Axcient, Datto)

Why work here

Small team, real ownership. Your name goes on the ticket. You see issues through. No bouncing clients between five techs.
Direct access to senior engineers and the owner. When you're stuck or want to grow, the help is one office away — not three layers up an org chart.
We invest in the right tools. SentinelOne, Huntress, Proofpoint, Axcient, Datto. You won't be fighting bad tooling.
Clients we actually like. We pick clients who value the relationship. The work is steady, the people are reasonable.
Room to grow. L1 today, L2 in 12-18 months for the right person. We promote from within.
Benefits: Health insurance, paid time off, paid holidays, 401(k), ongoing training and certification support.

How to apply

Apply through Indeed or send your resume and a short note about why this role interests you to [email protected]. Tell us about a time you handled a frustrated client well — that's the kind of detail that gets our attention.

Atlantic Computer Services is an equal opportunity employer.

Pay: $21.63 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have reliable transportation and a valid drivers license?
Briefly describe a time you handled a frustrated client well. What was the situation, what did you do, and how did it end?

Experience:

End User IT Support: 3 years (Required)

Location:

Wilmington, NC 28403 (Required)

Work Location: In person

Quick Apply

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desk support technician jobs in wilmington, nc

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

HELP DESK SUPPORT TECHNICIAN

Level 2 Support Technician MSP

Now Hiring IT and Telecom Field Technicians

Patient Service/Front Desk Coordinator Part Time

Level 3 IT Project Technician

Tire Technician

Tire Service Technician

Carpet Cleaning/Water Damage Technician

Patient Care Technician - PCT

Design Desk Engineer (MSP Sales Engineer)

Response and Resolution Engineer II

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