Top 28 Service desk Jobs in Winnebago, Il

Service Desk Specialist
Rock Valley College —Rockford, IL
- $22.98 - $27.25 an hour
- Full-time
- Classroom
- Maintenance
- Mid-level
12d
Front Desk and Community Resources Liason
GOODWILL INDUSTRIES OF NORTHERN IL —Rockford, IL
- $17.50 - $22.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Disability insurance
- Health insurance
Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
- $52,839 - $79,259 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Hotel Night Auditor
Courtyard by Marriott —Rockford, IL
- $15.50 - $16.50 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Entry level
- Paid training
- Dental insurance
Quick Apply
Front Desk Receptionist
Malcolm Pediatric Dentistry —Belvidere, IL
- $18 - $20 an hour
- Part-time
- Bilingual
- Dental office
- Word processing
Quick Apply
Executive Assistant to CFO
PCI Pharma Services —Rockford, IL
- $61,600 - $75,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- English
- Health insurance
- Dental insurance
Guest Service Representative
J&P Hospitality Management, LLC —Loves Park, IL
- $14.50 - $16.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Hotel Front Desk/ Sales Associate
Silverock Hospitality —Rockford, IL
- $16 - $19 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid time off
- Employee discount
Quick Apply
FRONT DESK ASSOCIATE- HOTEL HOSPITALITY
Fairfield Inn- Rockford IL —Rockford, IL
- $15 - $16 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor (PART-TIME)
holiday Inn Express & Suites Loves Park - Rockford —Loves Park, IL
- From $16.50 an hour
- Part-time
- Hospitality
- Customer service
- Sanitation
- Free parking
- Health insurance
Quick Apply
1d
Desktop Support Technician
UNITED IT TECHNICAL SERVICES —Rockford, IL
- Up to $18 an hour
- Contract
- Mid-level
- Windows
- In-person
- Professional development assistance
Quick Apply
1d
Night Auditor
Comfort Inn Rockford —Rockford, IL
- $15 - $17 an hour
- Part-time
- Computer literacy
- English
- Mid-level
- Employee discount
Quick Apply
5d
Residence Inn Rockford - Front Desk Agent
Aimbridge Hospitality —Rockford, IL
- $15 - $17 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
ITS Support Specialist
Highland Community College —Freeport, IL
- $18.89 - $28.33 an hour
- Online Application
- Hybrid work
- Mid-level
- 3 years
- Ability to lift 50 pounds
IT Technical Support (938)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
5d
Application Educator
Mercy Health System Corporation —Rockford, IL
- $58,797.66 - $91,136.38 a year
- Full-time
- Classroom
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Field Support Technician (L2) - Rockford, IL
Hierro Group LLC —Rockford, IL
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
12d
Enterprise Resource Planner
Sandvik —South Beloit, IL
- Full-time
- Computer Science
- Mid-level
- Office
Dental Front Desk Coordinator (FT)
Bright Direction Dental LLC —Beloit, WI
- Full-time
- Dental office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Systems Administrator (L3) - Rockford, IL
Hierro Group LLC —Rockford, IL
- Full-time
- Azure
- System design
- Mid-level
Quick Apply
12d

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Service Desk Specialist

Rock Valley College -
Rockford, IL

Apply Now

Job Details

Full-time
$22.98 - $27.25 an hour
12 days ago

Qualifications

Desktop computer repair
Mobile device support
IT user and group management
Laptop (troubleshooting support)
In-person customer service
Employee relationship building
Driver's License
Productivity software support
Desktop (troubleshooting support)
Computer management
Desktop applications
macOS administration
Technical customer support for office equipment
macOS
Productivity software
Access control management
Identity and access management (IAM) solutions
Peripheral hardware support

Full Job Description

JobID: 2250

Position Type:
Support Staff

Date Posted:
8/6/2026

Location:
Main Campus

Position Title: Service Desk Specialist
Department: Information Technology (INT)
Division: Information Technology (INT)
Employee Status: Full Time
Type: Support Staff Association (SSA-Union)
Grade: 11
Salary: ($22.98-$27.25 hourly)
ICCB Classification: Classified (Clerical)
FLSA: Non-exempt (Hourly)
Issued: June 2021
Revised: July 2026
Employment Notice: Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship.
Application Deadline: August 23rd, 2026

Reporting Relationships
Reports to: Supervision is received from the Director of Service Delivery.
Supervision Exercised: Supervision may be exercised over student workers and interns.

Job Summary:
The Service Desk Specialist provides frontline technical support for the College's enterprise computing environment, serving as the primary point of contact for technology-related incidents and service requests. This position is responsible for diagnosing, troubleshooting, resolving, and documenting hardware, software, classroom technology, telecommunications, mobile device, and account-related issues while delivering exceptional customer service. The Service Desk Specialist installs, configures, maintains, and supports endpoint technologies, contributes to technology deployment initiatives, and collaborates with Information Technology staff to ensure reliable and efficient technology services across all College locations.

Essential Duties and Responsibilities include the following. Additional related duties may be assigned.
Customer Service
• Provides technical support to students, faculty and staff through phone, email, remote support and in-person assistance.
• Diagnoses and resolves hardware, software, operating system, account, telecommunications, mobile device and classroom technology issues.
• Follows up with users to ensure timely resolution and customer satisfaction.
Technical Support
• Installs, configures, upgrades, maintains, and repairs desktop computers, laptops, peripherals, printers, classroom audio-visual equipment, and related technologies.
• Performs workstation deployments, relocations, replacements, and technology refresh activities.
• Supports operating system imaging, software deployment, and endpoint management using enterprise management tools.
• Assists with user account administration and access management in accordance with established security procedures.
Service Management
• Documents incidents, requests, resolutions, and work performed within the Service Desk ticketing system, Jira, in accordance with departmental standards.
• Maintains and contributes to the departmental knowledge base by documenting repeatable procedures and solutions.
• Prioritizes workload to meet established service levels while effectively managing multiple assignments.
Projects & Operations
• Participates in departmental technology deployments, upgrades, testing, and pilot initiatives.
• Assists with inventory management, asset lifecycle processes, equipment distribution, and decommissioning activities.
• Performs cable management and basic connectivity testing during technology installations.
• Travels to all College locations to provide on-site technical support.
Professional Development
• Maintains current technical knowledge through professional development, vendor training, independent learning, and participation in technology initiatives.
• Recommends improvements to technology services, support processes, and the end-user experience.

Knowledge, Skills, and Abilities

Demonstrates knowledge of current desktop operating systems, endpoint devices, common business applications, and standard troubleshooting methodologies.
Applies strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently and accurately.
Excellent verbal, written, and interpersonal communication skills with the ability to communicate technical information to users with varying levels of technical proficiency
Provides exceptional customer service and establishes and maintains positive working relationships with students, faculty, staff and vendors.
Strong organizational and time management skills with the ability to prioritize multiple assignments while meeting established service levels.
Ability to work independently with minimal supervision while contributing effectively as a member of a collaborative technical support team
Ability to learn, adapts to and supports new technologies in a rapidly changing technology environment.
Maintains confidentiality and exercise sound judgment when working with sensitive information and user accounts

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills and abilities required.

Minimum Qualifications

Associate's degree in Information Technology or a closely related technical discipline, or an equivalent combination of education and two (2) years of recent technical support experience.
Experience supporting Windows and macOS operating systems.
Experience support Microsoft 365 applications and common productivity software.
Experience troubleshooting desktop computers, laptops, printers, classroom technology and peripheral equipment.
Experience using Active Directory or similar identity management systems.
Demonstrated customer service experience in a technical support environment.
Demonstrated ability to organize work, prioritize competing requests, and meet established deadlines.
Valid driver's license or the ability to obtain one upon hire.

Preferred Qualifications

Experience supporting enterprise endpoint management solutions, such as SCCM, Intune, JAMF, or equivalent.
Experience supporting classroom technology and audio-visual equipment.
Experience using IT Service Management (ITSM) platforms, such as Jira Service Management or equivalent
Experience working in a higher education environment
Industry certifications such as CompTIA A+, Network+ Microsoft, Apple or ITIL

Physical Demands and Work Environment
While performing the essential functions of this position, the employee is regularly required to sit, stand, walk bend, kneel, reach, push, pull, use hands and fingers to operate equipment, and occasionally life and carry equipment weighing up to 50 pounds. The position requires transporting and installing technology equipment throughout college facilities and traveling between campus locations. Work is performed in an office, classroom, and instructional environment with occasional exposure to outdoor weather conditions while traveling between buildings and campuses.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

service desk jobs in winnebago, il

Service Desk Specialist

Front Desk and Community Resources Liason

Senior Help Desk Specialist

Hotel Night Auditor

Front Desk Receptionist

Executive Assistant to CFO

Guest Service Representative

Hotel Front Desk/ Sales Associate

FRONT DESK ASSOCIATE- HOTEL HOSPITALITY

Night Auditor (PART-TIME)

Desktop Support Technician

Night Auditor

Residence Inn Rockford - Front Desk Agent

ITS Support Specialist

IT Technical Support (938)

Application Educator

Field Support Technician (L2) - Rockford, IL

Enterprise Resource Planner

Dental Front Desk Coordinator (FT)

Systems Administrator (L3) - Rockford, IL

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