Top 3 Desktop support analyst Jobs in Winston, Nc

IT Analyst I
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IT Analyst I

Cambrex -
High Point, NC

Apply Now

Job Details

Full-time

Qualifications

Optimizing workflow processes
Jira
Desktop computer repair
Process flow diagrams
Customer communication
Computer science
Network troubleshooting
Power BI
SAFe
ITIL Certification
Content creation for technical audiences
Azure
Computer Science
Requirements specification
Requirements design
IT user and group management
Web development
Procedural guides
Associate's degree in computer science
C#
IT system monitoring
Equipment installation
Peripheral setup
System performance optimization
Software implementation
Technical writing experience within manufacturing
Hardware maintenance
Process design
Information Systems
GMP

Full Job Description

Overview:

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

Responsibilities:

Provide desktop and end-user support for computers, peripherals, and applications
Troubleshoot and resolve hardware, software, and network-related issues
Monitor system performance and resolve performance concerns
Install, configure, and maintain IT equipment and systems
Support user account management including Active Directory
Coordinate vendors and service providers
Gather and document business and system requirements
Assist with process mapping and system documentation
Support system testing, validation, and implementation
Assist with IT projects and continuous improvement initiatives

Qualifications / Skills::

Strong communication and customer service skills
Strong analytical and problem-solving skills
Ability to manage multiple priorities
Detail-oriented with strong documentation skills
Ability to work in a regulated environment
Self-starter who can work well independently or in groups.
Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
Experience in process mapping and modelling.
Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations

Software Development Skills:

Java/JavaScript/C#/.NET/Python
AWS/Azure
PowerBI
Knowledge of process mapping tools
Working knowledge of Project Management tools (JIRA, Asana, MS Project)
Experience designing and developing technical documentation for regulated software applications
Working knowledge of .NET, APIs and Webhooks
Knowledge of Web development methodologies like SCRUM, and Agile.
Excellent communication skills, both verbal and written
Understanding of ITIL and Safe frameworks. ITIL certified a plus.

Qualifications:

Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.

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