Top 1766 Guest service Jobs in Winston Salem, Nc

Guest Service Representative
RESIDENCE INN - WINSTON SALEM HANES MALL —Winston-Salem, NC
- Weekends as needed
- Computer literacy
- English
- Mid-level
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Front Desk Receptionist
European Touch Day Spa —Winston-Salem, NC
- $16 - $18 an hour
- Full-time
- Mid-level
- Organizational skills
- Front desk
- Employee discount
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5d
Front Desk Agent
Embassy Suites Winston Salem —Winston-Salem, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
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Waitstaff/Server
The Village Tavern, Inc. —Winston-Salem, NC
- $12 - $25 an hour
- Part-time
- Bar
- Restaurant
- Entry level
- Health insurance
- Flexible schedule
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Server/Waitstaff
The Village Tavern, Inc. —Winston-Salem, NC
- Part-time
- Guest services
- Restaurant
- Restaurant experience
- Health insurance
- Flexible schedule
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Server
Another Broken Egg Cafe —Winston-Salem, NC
- $18 - $20 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Employee discount
- Flexible schedule
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Patient Access Advocate II - Part Time
Cone Health —Kernersville, NC
- Part-time
- High school diploma or GED
- Typing
- 1 year
Guest Service Representative - Night Auditor
RESIDENCE INN - WINSTON SALEM HANES MALL —Winston-Salem, NC
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
3d
Server/Waiter
Kickback Jack’s & Tripps – Battleground Restaurants Inc —Winston-Salem, NC
- Restaurant
- Entry level
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FRONT DESK CLERK
Home2 Suites by Hilton Winston-Salem Hanes Mall —Winston-Salem, NC
- Full-time
- Hotel
- Communication skills
- Entry level
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Administrative Assistant
Goodwill Ind NW NC Inc —Winston-Salem, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Disability insurance
- Health insurance
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Guest Service Representative
Nothing Bundt Cakes #132 —Winston-Salem, NC
- $10 - $12 an hour
- Part-time
- Bakery
- Entry level
- 401(k)
- Employee discount
Quick Apply
8d
Administrative Support Worker
Aramark —Winston-Salem, NC
- Microsoft Excel
- Microsoft Outlook
- Office
9d
Front Desk Assoc./On-Call Overnight Attendant (Wkends.)
COP Winston-Salem LLC —Winston-Salem, NC
- $15 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Server
Forsyth Country Club —Winston-Salem, NC
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
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Guest Service Associate
TownePlace Suites Kernersville —Kernersville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
5d
Task Associate
Ulta Beauty, Inc. —Winston-Salem, NC
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
Front Desk Agent (Part Time)
Doubletree Winston Salem —Winston-Salem, NC
- Part-time
- Hotel
- In-person
- Communication skills
- Wellness program
- Health insurance
Quick Apply
Server at The Bistro at Childress Vineyards
Childress Vineyards —Lexington, NC
- Part-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to stand for extended periods
Quick Apply
Part Time Front Desk Agent at Fairfield Inn Downtown Winston Salem
Summit Hospitality Incorporated —Winston-Salem, NC
- Part-time
- 18 years or older
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Guest Service Representative

RESIDENCE INN - WINSTON SALEM HANES MALL
Winston-Salem, NC

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Job Details

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

guest service jobs in winston salem, nc

Guest Service Representative

Front Desk Receptionist

Front Desk Agent

Waitstaff/Server

Server/Waitstaff

Server

Patient Access Advocate II - Part Time

Guest Service Representative - Night Auditor

Server/Waiter

FRONT DESK CLERK

Administrative Assistant

Guest Service Representative

Administrative Support Worker

Front Desk Assoc./On-Call Overnight Attendant (Wkends.)

Server

Guest Service Associate

Task Associate

Front Desk Agent (Part Time)

Server at The Bistro at Childress Vineyards

Part Time Front Desk Agent at Fairfield Inn Downtown Winston Salem

I want to receive the latest job alert for guest service in winston salem, nc

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