Top 129 Direct support Jobs in Winter Haven Fl

Customer Service Account Specialist I
Polk County Florida —Winter Haven, FL
- $21.32 an hour
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Wellness program
- Paid holidays
7d
Direct Support Professional
Sunrise Community, Inc. —Bartow, FL
- Part-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
Quick Apply
Direct Support Professional
Mentor Community Services —Lakeland, FL
- $15 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Paid time off
10d
Caregiver
Home Instead —Winter Haven, FL
- $16 - $18 an hour
- Part-time
- Background check
- Pass drug screening
- English
- Mileage reimbursement
- Health insurance
Quick Apply
Administrative Assistant
BayCare —Winter Haven, FL
- Full-time
- Surgery
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Administrative Assistant
SabCon Underground —Winter Haven, FL
- $17 - $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Night Shift 12am - 8am Youth Development Specialist
Youth and Family Alternatives —Bartow, FL
- $19 - $21 an hour
- Night shift
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Direct Support Profesional
Webb Health and Homecare —Lakeland, FL
- $15 an hour
- Full-time
- Background check
- CPR Certification
- High school diploma or GED
- Opportunities for advancement
Quick Apply
7d
Behavior Technician / Registered Behavior Technician (RBT)
ABA Home Therapy —Lakeland, FL
- $25 - $30 an hour
- Full-time
- Classroom
- Experience working with individuals with developmental disabilities
- BLS Certification
Quick Apply
Activities Director/Celebrations Coordinator
Azalea Park —Lakeland, FL
- $20 an hour
- Clean driving record
- CDL
- High school diploma or GED
Quick Apply
14d
Residential Manager
Sunrise Community of Polk County, Inc. —Lakeland, FL
- Full-time
- Management
- Computer literacy
- Writing skills
Quick Apply
Receptionist - IDEA Lakeland (Immediate Opening)
IDEA Public Schools —Lakeland, FL
- $15.50 - $18.99 an hour
- Urgently hiring
- High school diploma or GED
- Continuous improvement
- Children
- Disability insurance
- Dental insurance
7d
Behavioral Health Screener Specialist PRN - BHS Observation
Lakeland Regional Health —Lakeland, FL
- $34.70 an hour
- PRN
- Psychiatry
- Hospital
- Adults
Home Health Aide (HHA)
Caregiver Services Inc. —Winter Haven, FL
- Part-time
- Background check
- English
- Home Health
Quick Apply
Direct Support Program Supervisor
Mentor Community Services —Plant City, FL
- $19 an hour
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
10d
SENIOR CLERK - 64049830 1 1 1
The State of Florida —Bartow, FL
- $31,200 - $34,760 a year
- Call employer
- Background check
- Writing skills
- Basic math
- Paid holidays
- Dental insurance
10d
Weekend Direct Support Profesional
Webb Health and Homecare —Lakeland, FL
- $15 an hour
- Part-time
- Driver's License
- Home Health
- Reliable transportation
Quick Apply
1d
Support - Office Support
Jenkins Plumbing —Lakeland, FL
- Full-time
- Microsoft Outlook
- ERP systems
- Office
- Paid holidays
- Disability insurance
Quick Apply
Afternoon Front Desk-Coordinator
Presbyterian Church in the Highlands —Lakeland, FL
- From $17 an hour
- Part-time
- Background check
- Computer literacy
- Administrative experience
Quick Apply
1d
CAT TEAM Mentor/Lakeland, FL/2253, 2255/TF
Peace River Center —Lakeland, FL
- Full-time
- Clean driving record
- Mid-level
- Office
- Dental insurance

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Customer Service Account Specialist I

Polk County Florida -
Winter Haven, FL

Apply Now

Job Details

Full-time
$21.32 an hour
7 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

UTILITIES DIVISION - CUSTOMER SERVICE ACCOUNT SPECIALIST I - 1 POSITION AVAILABLE

PG 12 - $21.32HR./$44,345.60 ANNUALLY

NON EXEMPT

Employee Benefits

Direct Deposit, Bi-Weekly Pay Checks
Medical, Dental, Vision
Life Insurance
FRS Retirement
10 Paid Holidays
Paid Time Off
Tuition Reimbursement
Education Incentives
Deferred Compensation Plan
Wellness Incentives
Employee Assistance Program (EAP)
Free Employee Gym

Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:

The Utilities Division is responsible for public health and safety, as well as safeguarding the environment, by providing crucial safe water and wastewater services. This position is part of the team that provides services necessary for human health, economic stability, and overall societal well-being. At the core of the mission of providing these services includes commitment to providing excellent customer service to our citizens, business partners, regulatory agencies, and other county divisions.

MAJOR FUNCTION
Provides front-line customer support in a high-volume call center and clerical office environment for a public water utility. Handles account inquiries, billing and payment processing, service requests, and complaint resolution with professionalism and accuracy. Ensures compliance with county policies and regulatory standards while delivering exceptional customer service across multiple communication channels.

ILLUSTRATIVE DUTIES

Includes, but not limited to, the following:
Customer Interaction & Support

Responds to inquiries regarding billing, payments, account changes, and service availability by phone, email, mail, and in-person.
Assists customers with online portal navigation, troubleshooting, and account access.
Resolves complaints and escalated issues with professionalism and empathy.
Provides information on programs, rates, and new services.

Account & Record Management

Establishes and maintains new and existing customer accounts in the customer information system (CIS).
Reviews and verifies service request forms and service orders for accuracy.
Collects and processes customer payments in the form of cash, checks, and credit cards; reconciles and balances daily transactions and deposits.

Prepares and maintains accurate records in customer information system (CIS), geographic information system (GIS), and other account systems.

Clerical & Operational Support

Operates office equipment and customer service technology, including customer information systems (CIS) and geographic information systems (GIS).
Assists with special projects and functional improvements within the Customer Service unit.
Supports interdepartmental coordination to ensure efficiency and service continuity.
Participates in training to strengthen communication, conflict resolution, and teamwork skills.

Performs related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of

Customer service principles, billing procedures, and office operations.
Utility service policies, ordinances, and applicable regulations.
Customer information systems (CIS), geographic information systems (GIS), Microsoft Office, and related software.
Recordkeeping standards and regulatory compliance requirements.
Best practices in professional communication and conflict resolution.

Ability to

Provide courteous, professional, and efficient customer service in high-volume settings.
Manage multiple tasks and prioritize effectively while maintaining accuracy.
Analyze customer accounts to identify discrepancies and resolve issues.
Enter and maintain data with strong attention to detail and integrity.
Communicate clearly in verbal, written, and electronic formats with customers and staff.

MINIMUM QUALIFICATIONS

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
Must have a valid driver’s license and be able to secure and maintain a valid Florida driver’s license within 30 days of employment within this classification.

Customer Service Account Specialist I – Paygrade 12

Must have two (2) years administrative and/or customer service experience preferably in a call center or public contact center environment.

A comparable amount of related training and experience may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS
This position may be subject to standby/on-call rotation and is subject to be called in emergencies.

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

High School Graduate

Apply Now

Refine Your Search

direct support jobs in winter haven fl

Customer Service Account Specialist I

Direct Support Professional

Direct Support Professional

Caregiver

Administrative Assistant

Administrative Assistant

Night Shift 12am - 8am Youth Development Specialist

Direct Support Profesional

Behavior Technician / Registered Behavior Technician (RBT)

Activities Director/Celebrations Coordinator

Residential Manager

Receptionist - IDEA Lakeland (Immediate Opening)

Behavioral Health Screener Specialist PRN - BHS Observation

Home Health Aide (HHA)

Direct Support Program Supervisor

SENIOR CLERK - 64049830 1 1 1

Weekend Direct Support Profesional

Support - Office Support

Afternoon Front Desk-Coordinator

CAT TEAM Mentor/Lakeland, FL/2253, 2255/TF

I want to receive the latest job alert for direct support in winter haven fl

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